the system cannot open the device or file specified

[Peter-South Africa]

I get the message "the system cannot open the device or
file specified" during the beginning of the setup,the
program does not install from this point! any answers

 

[Mark]

Looks like the installer has become corrupted. Could you
please try downloading the application again and saving
it to another path/drive.

Regards

Mark

 

[Kevin]

I got the same error. I tried downloading the installer a
second time to a different folder with the same results.
Disabling Norton AntiVirus did not help either.

After clicking "Cancel" requester, I received the
following additional message:

"Internal Error 2755. 110, c:\winnt\downloaded
installations\{F62962AA=4F15-93C5-07115A7D4CE}\Microsoft
AntiSpyware.msi". The installer had been downloaded to
c:\temp.

I'm running Windows 2000 SP4.

 

[Bill Sanderson]

Some installer errors that have been resolved using Microsofts installer
cleaner tool:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

I can see how to use this tool when the error message addresses a specific
partially installed previous product, but I'm not sure how it would address
your issues--but you might look into it and see whether it shows you
anything relevant on your systems.

 

[Kevin Davidson]

I ran the Windows Installer Cleaner program and (believe it
or not) I got the SAME ERROR MESSAGE from the cleaner: "the
system cannot open the device or file specified". When I
clicked "Cancel", I got the additional message: "Internal
Error 2755. 110,
C:\DOCUME~1\kevin\LOCALS~1Temp\IXP000.TMP\msicuu.msi"

Isn't that special?

Kevin

 

[Kevin Davidson]

By the way, the installer produced an 86k log file that I
can mail to someone, if they want to look at it.

Kevin

 

[Bill Sanderson]

There's a procedure somewhere to reinstall the Windows Installer in
desparate circumstances, which this is beginning to sound like! Let me see
if I can find it...

Well, I didn't find what I thought I had remembered, but this looks worth
trying:

http://support.microsoft.com/default.aspx?scid=kb;en-us;891985

I'd say try just the first part--the re-registering msiexec.

Here's a complete download for the current version of the installer,
presumably applying that should reset stuff to a usable condition:

http://www.microsoft.com/downloads/...70-b259-4733-a914-a956122e08e8&DisplayLang=en

I'm in over my head here--but these steps look reasonably safe and likely
not to make things worse than they already are on your system.

 

[SpyMaster]

I was able to fix this problem by removing NTFS file encryption on the 'Temp' and 'Downloaded Installations' folder.