Hi Blaine,
Thanks for your posting here.
As we have tried creating new profile, which will re-synchronize all the
offline folders, I think this issue is mostly related to corrupted mailbox.
Therefore, recreating mailbox is an efficacious way to resolve this
behavior.
Also, you may create new profile with disabling catch Exchange mode before
doing so.
I am waiting for your update.
Thanks & Regards
Alan Sun
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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--------------------
|Reply-To: "Blaine B" <
[email protected]>
|From: "Blaine B" <
[email protected]>
|References: <#
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
|Subject: Re: the message disappears after recovering it
|Date: Mon, 13 Sep 2004 10:04:23 -0700
|Lines: 239
|X-Priority: 3
|X-MSMail-Priority: Normal
|X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
|X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
|Message-ID: <
[email protected]>
|Newsgroups: microsoft.public.outlook.general
|NNTP-Posting-Host: 206-80-26-66.gen.twtelecom.net 206.80.26.66
|Path:
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|Hi Alan,
|Sorry for the delay in responding. Dumping the whole mailbox to pst,
|deleting the mailbox on the server, recreating it and then importing
the
|whole mailbox seems just a bit to drastic for what appears to be a
minor
|issue with folder replication. From what I have seen, the deleted
email is
|restored to the Deleted Items folder on the server but they are just
never
|replicated to the Offline Deleted Items folder on the client.
|
|If you feel that deleting the whole mailbox solution is the only way
to go,
|then I will give it a shot but please let me know if you might have an
|alternative.
|
|Thanks
|
||> Hi Blaine,
|>
|> Thanks for your posting here.
|>
|> According to the current situation, please try to configure the
|problematic
|> account on another Outlook client with Cached Exchange Mode enabled
to
|make
|> sure if the issue can be reproduced.
|>
|> If the issue can be reproduced, please use the following
instructions to
|> recreate the mailbox in problem:
|>
|> 1. Use Outlook or exmerge tool to export mailbox to PST file.
|>
|> To use the Import and Export Wizard in Outlook:
|> a. On the File menu in Outlook, click Import and Export.
|> b. Under "Choose an action to perform", click "Export to a personal
folder
|> file (.pst)", and then click Next.
|> c. Click to select the MAPI folder that you want to share, and then
click
|> Next.
|> d. Save the PST file.
|>
|> To use Exmerge, refer to the following article:
|> 174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
|> Information
|>
http://support.microsoft.com/?id=174197
|>
|> 2. Open the PST file from some other Outlook client to verify if we
can
|> access inbox in the PST file.
|>
|> 3. If the PST file is good, go to ADUC (Active Directory Users and
|> Computers), right-click the problematic user and then click Exchange
|tasks.
|> Select remove exchange attributes.
|>
|> 4. Right-click the user again and then click Exchange tasks. Select
create
|> mailbox.
|>
|> 5. Import PST back into mailbox using Exmerge or Outlook.
|>
|> Please inform me of the results. Have a nice day!
|>
|> Thanks & Regards
|> Alan Sun
|> Microsoft Online Partner Support
|>
|> Get Secure! -
www.microsoft.com/security
|> =====================================================
|> When responding to posts, please "Reply to Group" via your
newsreader so
|> that others may learn and benefit from your issue.
|> =====================================================
|>
|> This posting is provided "AS IS" with no warranties, and confers no
|rights.
|>
|>
|>
|> --------------------
|> |Reply-To: "Blaine B" <
[email protected]>
|> |From: "Blaine B" <
[email protected]>
|> |References: <#
[email protected]>
|> <
[email protected]>
|> |Subject: Re: the message disappears after recovering it
|> |Date: Fri, 3 Sep 2004 13:11:36 -0700
|> |Lines: 109
|> |X-Priority: 3
|> |X-MSMail-Priority: Normal
|> |X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
|> |X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
|> |Message-ID: <
[email protected]>
|> |Newsgroups: microsoft.public.outlook.general
|> |NNTP-Posting-Host: 206-80-26-66.gen.twtelecom.net 206.80.26.66
|> |Path:
|>
|cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP1
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|> phx.gbl
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|> |X-Tomcat-NG: microsoft.public.outlook.general
|> |
|> |Hello,
|> |The problem seems to be stemming from using the Cached
Exchange
|Mode.
|> I
|> |created a second profile and had it connect directly to the
server
|> and the
|> |Recovered Deleted Items were there. I went back to the "Cached
|> Profile" and
|> |made sure that the Deleted Items folder was checked for
|> synchronization and
|> |it was. I have tried to Sync the Deleted Items folder
specifically
|as
|> well
|> |as all the folders and the Items don't show up in the Cached
Deleted
|> Items
|> |folder. All other Cached Folders work fine.
|> |This user needs to use Cached Folders so please don't advise
me to
|> turn them
|> |off as a solution.
|> |Thanks
message
|> ||> |> Hi Blaine,
|> |>
|> |> Thanks for your posting here.
|> |>
|> |> Generally, when you recovery a deleted item, it will appear
in
|> Deleted
|> |> Items folder.
|> |>
|> |> According to your situation, I suggest you first perform a
search
|to
|> |> conform if the message exits somewhere. To do so:
|> |> 1. Open Outlook.
|> |> 2. Highlight the top-level folder with same name as the user
|> account.
|> |> 3. Choose Advanced Find.
|> |> 4. Type the condition and try to find it.
|> |>
|> |> If you cannot find the message, please try to delete a
message and
|> try to
|> |> recovery it again, and make sure if the issue can be
reproduced.
|> |>
|> |> If it can be reproduced, perform the following steps on the
|> problematic
|> |> client to troubleshooting it:
|> |> 1. New Outlook profile
|> |> =============
|> |> Please create a new profile to isolate the issue.
|> |> For the steps on how to create a new profile, refer to the
|following
|> |> Microsoft Knowledge Base (KB) article:
|> |>
|> |> 829918 How to create a new e-mail profile in Outlook 2003
|> |>
http://support.microsoft.com/?id=829918
|> |>
|> |> 2. Outlook Safe Mode
|> |> =================
|> |> a. Click Start, and then point to Programs.
|> |> b. Press CTRL while you click the shortcut for Outlook that
you
|> want to
|> |> start.
|> |> c. Hold down CTRL until you receive a message similar to the
|> following:
|> |> "Outlook has detected that you are holding down the CTRL
key. Do
|> you want
|> |> to start Outlook in safe mode?" Click Yes.
|> |>
|> |> 3. Also, test the problematic account on another proper
working
|> client.
|> |>
|> |> Please inform me of the results. Have a nice day!
|> |>
|> |> Thanks & Regards
|> |> Alan Sun
|> |> Microsoft Online Partner Support
|> |>
|> |> Get Secure! -
www.microsoft.com/security
|> |> =====================================================
|> |> When responding to posts, please "Reply to Group" via your
|> newsreader so
|> |> that others may learn and benefit from your issue.
|> |> =====================================================
|> |>
|> |> This posting is provided "AS IS" with no warranties, and
confers
|no
|> |rights.
|> |>
|> |>
|> |>
|> |> --------------------
|> |> |Reply-To: "Blaine B" <
[email protected]>
|> |> |From: "Blaine B" <
[email protected]>
|> |> |Subject: the message disappears after recovering it
|> |> |Date: Wed, 1 Sep 2004 15:24:17 -0700
|> |> |Lines: 12
|> |> |X-Priority: 3
|> |> |X-MSMail-Priority: Normal
|> |> |X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
|> |> |X-MimeOLE: Produced By Microsoft MimeOLE
V6.00.2800.1441
|> |> |Message-ID: <#
[email protected]>
|> |> |Newsgroups: microsoft.public.outlook.general
|> |> |NNTP-Posting-Host: 206-80-26-66.gen.twtelecom.net
|206.80.26.66
|> |> |Path:
|> |>
|>
|>
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|> |> |X-Tomcat-NG: microsoft.public.outlook.general
|> |> |
|> |> |Hello,
|> |> |I have a user who is using Outlook 2003 in cached
Exchange
|> Mode.
|> |> Whenever he
|> |> |tries to recover a deleted item, the item is removed
from
|the
|> |Recover
|> |> |Deleted Item menu but it never appears in the Deleted
Items
|> folder
|> |or
|> |> |anywhere else for that matter. This doesn't happen to
any
|> other
|> |> Outlook
|> |> |clients. any thoughts?
|> |> |
|> |> |Thanks
|> |> |
|> |> |Blaine
|> |> |
|> |> |
|> |> |
|> |>
|> |
|> |
|> |
|>
|
|
|
