I called MS about the problem. I was so frustrated after calling DELL and
posting my Vista Ultimate backup nightmares all over the internet.
I decided to call the MS help line. I was willing to pay $59.00 of my hard
earned dollars to have someone figure this out for me.
That didn't work either. They connected me to someone named Ashish
(1057602498). He told me that MS does not support Vista Ultimate Complete PC
backup.
However, he said that he would try to help me anyway. In order for him to
help me I had to move backup set from my C: drive back to my ext backup HD
(B: drive).
This was going to take over 45 mins. I told him that I would have to call
him back, because I was not going to wait on the phone for 45 mins with
nothing to do.
He said okay and we disconnected.
The file finished moving over. I figured that before I called him back I
would try one more experiment. I did one more complete PC backup,
so that I could compare the two backup sets.
This is the part that you are NOT going to believe. When I compared the two
backup sets all the files were in different locations. My first backup set
had NO,
that rights ZERO, files in the computer's name folder.
I rearranged all the files from the first backup set in the identical
pattern of that established by the second backup set. I rebooted the comptuer
and BANG,
CRASH, BOOM... F8 -> repair system -> complete system restore... it found
the backup sets...
My new moot question is... why would MS Vista Ultimate put my very first
backup set into the wrong folders??? I mean none of them were in the right
places...
and all I did was drag them (entirely in the thier folders) from one drive
to another... I never moved any of them individually...
Second moot question... MS told me that DELL signed an agreement with them
stating that they would provide all the technical support for the products
that they bought from them, aka Vista... so, why doesn't DELL provide
technical support or any support for Vista Ultimate backup and restore???
Isn't that breaking thier agreement??? Why doesn't either of these companies
offer support for this product??? or at least why are they telling me that
they don't???
My opinion: I believe that MS designed thier Complete Backup program to
randomly malfunction, simply putting all the files into the wrong folder.
Then that random person would have to contact MS and pay through the nose to
get it fixed. That's just my opinion, I could be wrong.