Vista Ultimate Files Backup Failed

[Guest]

Got an HP machine with OEM version of Vista Ultimate 6.0.6000 Build 6000 with
2GB of RAM. The 320G hard drive was formatted into 12 NTFS logical drives.

Have been trying to backup files on one of the logical drives to DVD using
the 'Backup and Restore' program but the backup never ran successfully to
completion. It failed after 2 or 3 discs have been burnt and exited with
either 'access denied' or 'IO error' messages. The DVD drive had been tested
to work properly.

When the backup was restarted, it prompted for the last backup disk to be
inserted but the program could not recognized the disk. If 'Use blank disk'
was selected, it will start from 'disk 1' again. The files to be backed up
include .VHD between 4GB and 11GB in size.

The backup still did not work if I stopped running any other programs
including Norton Antivirus. The backup was also very slow that it took over
an hour to burn a single backup disk. So much time and DVD-ROM (> 30) have
been wasted. Very, very disappointed with the product as I expected Windows
Vista should be able to perform these basic maintenance tasks with ease.
Unable to find much support information on this issue on microsoft website
either.

Please help.

 

[Jill Zoeller [MSFT]]

Can you verify that you have the latest driver for your DVD drive? The
reports I've seen of DVD/Backup errors almost always point back to the DVD
drive as the culprit. Other people have reported success when switching to a
higher-quality DVD disc.

 

[Ken Blake, MVP]

Got an HP machine with OEM version of Vista Ultimate 6.0.6000 Build
6000 with 2GB of RAM. The 320G hard drive was formatted into 12 NTFS
logical drives.

I can't help with your backup question, but I'm very curious as to why you
have such an extraordinarily high number of logical drives.

 

[Isaac Hunt]

Got an HP machine with OEM version of Vista Ultimate 6.0.6000 Build 6000
with
2GB of RAM. The 320G hard drive was formatted into 12 NTFS logical
drives.

Have been trying to backup files on one of the logical drives to DVD using
the 'Backup and Restore' program but the backup never ran successfully to
completion. It failed after 2 or 3 discs have been burnt and exited with
either 'access denied' or 'IO error' messages. The DVD drive had been
tested
to work properly.

When the backup was restarted, it prompted for the last backup disk to be
inserted but the program could not recognized the disk. If 'Use blank
disk'
was selected, it will start from 'disk 1' again. The files to be backed
up
include .VHD between 4GB and 11GB in size.

The backup still did not work if I stopped running any other programs
including Norton Antivirus. The backup was also very slow that it took
over
an hour to burn a single backup disk. So much time and DVD-ROM (> 30)
have
been wasted. Very, very disappointed with the product as I expected
Windows
Vista should be able to perform these basic maintenance tasks with ease.
Unable to find much support information on this issue on microsoft website
either.

Please help.

12 logical drives? Why?

 

[William Beard]

Jill, I'm the guy you told to reload Vista HP. Could you please tell me why
every time I put a hard technical problem on this bulletin board, no MSFT or
MVP make a reply to it! I've placed printout from the Event Viewer as stand
alone postings and that's what happens...they stand alone. Reference
posting at Sunday, April 08, 2007 4:36 PM in this Newsgroup. There are two
more in this group. One at Wednesday, March 28, 2007 12:38 PM and one at
Wednesday, March 28, 2007 12:34 PM. The later ones don't matter, because
they were before I reloaded. There just proof that a long time has passed
without any kind of action. But, the first reference was since I reloaded.

I'm sorry George for butting in on your message string, but it's the only
way I seem to be able to get any attention. Jill, tell me straight, what am
I doing wrong with those other postings that make the experts stay away?

William

 

[Jill Zoeller [MSFT]]

William, my only guess is that perhaps nobody knows the answer to your
questions. I focus exclusively on the backup/system restore/offline files
questions because my team owns these and they're willing to answer questions
and assist with troubleshooting. Vista is still relatively new and perhaps
there isn't enough info out there for people to help you. Not all product
teams have someone to dedicate to newsgroup questions and so this might be
why you don't see many MSFT people out there.


--
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Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.

 

[Rock]

Jill, I'm the guy you told to reload Vista HP. Could you please tell me
why every time I put a hard technical problem on this bulletin board, no
MSFT or MVP make a reply to it! I've placed printout from the Event
Viewer as stand alone postings and that's what happens...they stand alone.
Reference posting at Sunday, April 08, 2007 4:36 PM in this Newsgroup.
There are two more in this group. One at Wednesday, March 28, 2007 12:38
PM and one at Wednesday, March 28, 2007 12:34 PM. The later ones don't
matter, because they were before I reloaded. There just proof that a long
time has passed without any kind of action. But, the first reference was
since I reloaded.

I'm sorry George for butting in on your message string, but it's the only
way I seem to be able to get any attention. Jill, tell me straight, what
am I doing wrong with those other postings that make the experts stay
away?

This is a peer to peer newsgroup. Everyone that posts here is volunteering
their time. So if you don't get a reply maybe it's because no one knows.
Don't take this the wrong way and I'm not trying to be argumentative but as
a peer to peer newsgroup no one is entitled to an answer. MVPs are just
users. If you want a response from someone then contact tech support.

 

[Guest]

Jill,

Thanks for your reply! The driver for the 'TSSTcorp CD/DVDW TS-H653L SCSI
CdRom' is cdrom.sys version 6.0.6000.16386 from microsoft dated 6/21/2006. I
ran the 'Update Driver Software' and got the following message:

'Windows has determined the driver software for your device is up to date'

The discs I used were 'Sony' and 'Memorex'.

The backup program is not providing any information about what resource that
access was denied.

The fact that the program could not recognize last disc from previous backup
and restart over when 'Use blank disc' was selected, seem to me, are not
driver related.

Any way I can get more information to trace the source of the problem?

Thanks.

 

[Guest]

Two of the drives are taken up by System and Recovery. The rest was divided
up for users so that each user has it own drive to do whatever he/she wants.
In addition, backup schedule can be setup on per-logical drive basis. Any
advice against having so many logical drive?

 

[Guest]

Please see my reply to Ken's posting above.

12 logical drives? Why?

 

[Jill Zoeller [MSFT]]

I recommend contacting the CD manufacturer directly rather than relying on
the drivers on Windows Update. The symptoms you describe do sound like
driver issues. Given the date of your driver (dated prior to Vista RTM), I
would suspect that there might be a more recent driver available from your
manufacturer.

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.

 

[Guest]

I am having the same problem and I am backing up to an external hard drive.
It gets to about 80% then crashes. Please help me because if I loose my
computer I don't know how I would get my upgrade back from Vista Home Premium
to Vista Ultimate....

 

[Jill Zoeller [MSFT]]

What error code are you getting? Any specific error message?

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.

 

[Guest]

no error - it just stops respo0nding...i even left it overnight and it didn't
move and in the morning my computer was hung up.

 

[Michael Solomon]

I am having the same problem and I am backing up to an external hard drive.
It gets to about 80% then crashes. Please help me because if I loose my
computer I don't know how I would get my upgrade back from Vista Home
Premium
to Vista Ultimate....

Are you backing up to a folder on the drive or are you backing up directly
to the root? If you are backing up to directly to the root, try creating a
folder for the backup and point the backup to that folder so the folder is
the destination instead of the root and see if that resolves the issue.

 

[Guest]

I have already tried it both ways. Isn't there another route besides using
the backup tool?

 

[Michael Solomon]

I have already tried it both ways. Isn't there another route besides using
the backup tool?

Sure, there are all kinds of things. I don't use the backup tool myself, I
use Stomp PC Backup but I also, save any file I create or modify to more
than one locations, I image regularly. File save and/or copying files to
more than one location, preferably on more than one type of media but once
you're caught up, it's not difficult to stay with it and it's essentially
free just as the case for the Vista backup tool but with a true backup
application, you can at least be sure you've gotten everything you need.

I do methods wherein I individually select but I feel it's best to back that
up with something that backs up the entire drive just in case I missed
something. My point is, there are all kinds of options and some of them
don't even require you to purchase 3rd party software. The question is what
do you really want to do. I don't think much of the Vista tool but if the
truth be known, it's primarily a glorified file zip application. There are
plenty of free file zip apps out there that will allow you to do pretty much
the same thing. Just Google free file zip. My only other suggestion, is
not to rely on just one form and just one type of media...safety in
redundancy!.

 

[Michael Solomon]

do you really want to do. I don't think much of the Vista tool but if the
truth be known, it's primarily a glorified file zip application. There
are plenty of free file zip apps out there that will allow you to do
pretty much the same thing. Just Google free file zip. My only other
suggestion, is not to rely on just one form and just one type of
media...safety in redundancy!.

I just want to correct my statement about file zip application. I think the
current Vista backup tool creates an image which is different than a
straight file zip app that essentially just compresses files. Nonetheless,
you can use any of the free file zip applications as a possible backup
solution.

 

[Guest]

I have an online backup with unlimited space but they say that even if i
backup my entire C: drive it may not restore correctly. is this true?

 

[Michael Solomon]

I have an online backup with unlimited space but they say that even if i
backup my entire C: drive it may not restore correctly. is this true?

It's true of anything. By that I mean, anything can fail and certainly if
the place offering this option tells you so, take it seriously. This is the
reason for redundancy, doing more than one type of backup on different media
in order to avoid that type of issue.