Test Page Won't Print, Prints from Word

[Guest]

I have an HP 4050N at a remote site which is having problems when printing.
It will print from within MS Word or Excel, but it will not print from the
properties test print page, nor will it print from IE and some other in house
applications. I've completely deleted the printer and port from the system
and registry. I've re-added using different print drivers (4), and still it
will not print the test print page from within the properties of the printer.
I've recycled the Print Spooler as well.

 

[Bazooka-Joe]

I have an HP 4050N at a remote site which is having problems when printing.
It will print from within MS Word or Excel, but it will not print from the
properties test print page, nor will it print from IE and some other in house
applications.

When you say it prints from Word/Excel is that via a workstation with a
connection to the queue, or are you launch Word/Excel from the server?
Also, when send a test page, do you send it from the server (either via
Terminal Services or via NetBIOS browsing) or from a workstation
connection to the queue? Just make sure you know whether it's your
workstations or server that is having the trouble. If you haven't
tried a test page directly from the server, try that.

If you have, then you might have a driver issue. You say you removed
the printer but did you completely remove the old driver before adding
new ones? Sometimes going to File>Server Properties>Drivers tab and
clicking "Remove" doesn't always remove it completely even though it
says it does. After removing the driver, go to
HKLM\System\CurrentControlSet\Control\Print\Environments and remove the
folder that reference your 4050. Each of the 6 folders under
"environments" has a "Drivers" folder. Check in their within all 6
(Windows 4.0, Windows IA64, Windows NT Alpha_AXP, etc). They'll most
likely be under "Windows x86" and then in either Version-3 and/or
Version-2 depending on the driver(s) you installed. Then try re-adding
drivers. Hope that helps.

:Bazooka-Joe

 

[Guest]

All of the testing is done on the server (via PCAnyWhere connection). It is
unable to print a test page directly from the server.

When I deleted the printer and removed it from the registry I have not
removed the driver as well, because there is another location which prints to
an HP 4050N and that one is working fine. However, I will do so tomorrow
morning off hours and hopefully that will correct the issue (and not break my
currently working printer).

Thanks for your response and I will be sure to update again after I perform
this work tomorrow morning.

 

[Bazooka-Joe]

All of the testing is done on the server (via PCAnyWhere connection). It is
unable to print a test page directly from the server.

When I deleted the printer and removed it from the registry I have not
removed the driver as well, because there is another location which prints to
an HP 4050N and that one is working fine. However, I will do so tomorrow
morning off hours and hopefully that will correct the issue (and not break my
currently working printer).

Thanks for your response and I will be sure to update again after I perform
this work tomorrow morning.

Best of luck!

 

[Guest]

Okay, we cleared out the registry as you suggested of references to the HP
4050 printer. Then we re-added a new driver and at that point, not only did
our one HP 4050 printer not work but now we had a second one no longer work.
However, I then tried an older driver that I had on CD from when we purchased
the printer and that corrected our problem.

Thanks for the assistance!!!

 

[Bruce Sanderson]

The tool called cleanspl.exe will completely clean up the printing/spooling
environment on Windows computer quickly and easily.

cleanspl is in the Windows 2003 Resource Kit tool set which you can download
from
http://www.microsoft.com/downloads/...69-57ff-4ae7-96ee-b18c4790cffd&displaylang=en

There is pretty good documenation for cleanspl in the Resource Kit Tools
Help.

The Windows 2003 Resource Kit works on Windows XP just fine.

See also http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm.

 

[Bazooka-Joe]

Okay, we cleared out the registry as you suggested of references to the HP
4050 printer. Then we re-added a new driver and at that point, not only did
our one HP 4050 printer not work but now we had a second one no longer work.
However, I then tried an older driver that I had on CD from when we purchased
the printer and that corrected our problem.

Thanks for the assistance!!!

Sounds like whatever the first driver was has some serious issues.
Where did you come by it (so I know to avoid it - as we have some
4050's here too)?

Thanks.

 

[Bazooka-Joe]

The tool called cleanspl.exe will completely clean up the printing/spooling
environment on Windows computer quickly and easily.

cleanspl is in the Windows 2003 Resource Kit tool set which you can download
from
http://www.microsoft.com/downloads/...69-57ff-4ae7-96ee-b18c4790cffd&displaylang=en

There is pretty good documenation for cleanspl in the Resource Kit Tools
Help.

The Windows 2003 Resource Kit works on Windows XP just fine.

See also http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm.

Thanks Bruce. Looks like a valuable tool. I'll give it a try!

 

[Guest]

Will the tool work on Windows 2000? That is what version we have running on
the server that was having problems.

Thanks

 

[Bruce Sanderson]

cleanspl.exe from the Windows 2003 Resource Kit does work on Windows 2000.

 

[Guest]

Thanks Bruce!

We have already manually fixed the problem with deletion of files and
registry entries, but I'm certain we can use this tool going forward to
simplify the process.

 

[mehl]

Bruce --

You wrote that "cleanspl.exe from the Windows 2003 Resource Kit does work on Windows 2000".

Can you tell me how to extract it?

When I install the kit in Win2000 it tells me that XP is required.

Thanks for any help.

Larry Mehl
(e-mail address removed)