Terminal Server hang and need to reboot

[Erwin Ras]

Dear sirs,
We encounter a problem with the terminal server, where
it get stuck and terminate the connection with the
clients. First we thought it might be due to the system
and buy a new DELL server. It's equipped with 2 Gbyte of
RAM, 3 Gigabit NIC card, however we are still using a fast
backbone. We are using the neoware (3100) as clients and
some of them But it hangs often and we cannot figure out
yet what's causing the problem. One thing we have notice
is that when it hangs one printer might be busy printing.
But it's not the same printer everytime.

Can someone has the same problem as we have and might have
a sollution for this one.

Best Regards

Ing. Erwin Ras
Helpdesk

 

[Guest]

If this is Windows 2000 there is this article
http://support.microsoft.com/default.aspx?scid=kb;EN-US;82283

Any errors in the Application or System event logs
What programs are installed
Did you do any testing before deployment, i.e. test base OS + TS, then test again after installing every application you intend on supporting

Since this has happened on two different hardware setups it's either a Windows bug (unlikely, but not impossible) or you've got a program that's faulting and causing havoc

Are you installing 3rd party print drivers on the TS? If yes, DON'T do it

Patrick Rous
Microsoft MVP - Terminal Serve
http://www.workthin.co

----- Erwin Ras wrote: ----

Dear sirs
We encounter a problem with the terminal server, where
it get stuck and terminate the connection with the
clients. First we thought it might be due to the system
and buy a new DELL server. It's equipped with 2 Gbyte of
RAM, 3 Gigabit NIC card, however we are still using a fast
backbone. We are using the neoware (3100) as clients and
some of them But it hangs often and we cannot figure out
yet what's causing the problem. One thing we have notice
is that when it hangs one printer might be busy printing.
But it's not the same printer everytime

Can someone has the same problem as we have and might have
a sollution for this one.

Best Regard

Ing. Erwin Ra
Helpdes

 

[Erwin Ras]

Thanks for the info and her more information.
No we are not getting any errors on the event log, we
know this, because we inform the users to let us know what
were they doing when this happen. One of them told us that
they copy data from the internet and paste it in WORD and
sent it to a XEROX printer we have. Everytime that he do
that the TS hang.

We have only the Office2000 installed, ACAD light and a
UNIX emulation program. Most of the users work with
office2000.

We use the terminal server first with 10 users on a small
computer as a test case. We use in that time the NT4. It
works fine without any problem. We decide to go up with
more users (30) and use also thin clients (NEOWARE) and
bought a server (COMPAQ). But we encounter this problem
without any sollution. So we bought another Server and
install Windows 2000 instead. We do some testing with 10
clients and it works fine, but when we takeover, we got
the same problem again, but it seems to happen more often
than the old one.

We are using only HP and XEROX printer and use only
original drivers. SO I don't know what you mean exactly
with third party drivers.

Hope you can figure out what could be the problem and so
we can solve this unpleasent problem and the users won't
understand this and complain.

Best REgards

Ing. Erwin Ras

 

[Guest]

"SO I don't know what you mean exactly
with third party drivers.
What I mean by this is you should NOT be installing drivers on the TS that came with your printer. The only print drivers considered to be "stable" on TS are the ones shipped with the OS

If you need to support a printer that doesn't have a built-in driver, then you should consider mapping it to a supported "built-in" driver (using an inf file), as stated on this page, or purchase a Universal Print Driver program (also on this page)

http://www.workthin.com/tsp.ht

It's very common for 3rd party print drivers (not made by Microsoft) to cause problems in a Multi-user environment. This is one of the most common problems people have, as it seems logical to put in the CD to support your new printer (Just resist the temptation

Patrick Rous
Microsoft MVP - Terminal Serve
http://www.workthin.co

----- Erwin Ras wrote: ----

Thanks for the info and her more information
No we are not getting any errors on the event log, we
know this, because we inform the users to let us know what
were they doing when this happen. One of them told us that
they copy data from the internet and paste it in WORD and
sent it to a XEROX printer we have. Everytime that he do
that the TS hang.

We have only the Office2000 installed, ACAD light and a
UNIX emulation program. Most of the users work with
office2000

We use the terminal server first with 10 users on a small
computer as a test case. We use in that time the NT4. It
works fine without any problem. We decide to go up with
more users (30) and use also thin clients (NEOWARE) and
bought a server (COMPAQ). But we encounter this problem
without any sollution. So we bought another Server and
install Windows 2000 instead. We do some testing with 10
clients and it works fine, but when we takeover, we got
the same problem again, but it seems to happen more often
than the old one.

We are using only HP and XEROX printer and use only
original drivers. SO I don't know what you mean exactly
with third party drivers

Hope you can figure out what could be the problem and so
we can solve this unpleasent problem and the users won't
understand this and complain.

Best REgard

Ing. Erwin Ra