Ten thousand crashes and counting... Please HELP!!!

A

Atreju

Ok, I'm at my wits' end here.
New computer. Outlook XP installed along with the rest of Office XP
(which, by the way, I'm beginning to consider just flushing the whole
thing and putting back 2000).

This evening Outlook is simply crashing again and again.
I have been unable to open any single e-mail that has an attachment.

I have in the past 20 minutes:
Crashed Outlook 100 times
Rebooted my computer 40 times.

I'm basically ready to scrap the whole damn office xp which in my
opinion is nothing but crap. 2000 was great and then XP comes along
basically 2000 + 10,000 bugs.

Any ideas as to what's causing my crashes?

Here's some other info:

Apps running in memory:
Norton Antivirus 2002
Winfax 10 controller
HP Laserjet 3300 Monitor Utility
PopupStopper Free Edition
MS ActiveSync
ZoneAlarm
APC Powerchute Personal

Here's some dumps from the Event Viewer:
Please explain the last one - that is my personal fav. WHO TOLD
MSINSTALLER TO RUN? NOT ME! I've got 4 of those crashes.

Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 1/17/2004
Time: 6:34:39 PM
User: N/A
Computer: BEAST2
Description:
Fault bucket 23919276.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 32 33 39 31 39 32 37 36 23919276
0010: 0d 0a ..

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/17/2004
Time: 6:34:37 PM
User: N/A
Computer: BEAST2
Description:
Hanging application OUTLOOK.EXE, version 10.0.4510.0, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 4f 55 54 4c 4f 4f OUTLOO
0018: 4b 2e 45 58 45 20 31 30 K.EXE 10
0020: 2e 30 2e 34 35 31 30 2e .0.4510.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 1/17/2004
Time: 6:33:56 PM
User: N/A
Computer: BEAST2
Description:
Fault bucket 23919276.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 32 33 39 31 39 32 37 36 23919276
0010: 0d 0a ..

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/17/2004
Time: 6:33:50 PM
User: N/A
Computer: BEAST2
Description:
Hanging application OUTLOOK.EXE, version 10.0.4510.0, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 4f 55 54 4c 4f 4f OUTLOO
0018: 4b 2e 45 58 45 20 31 30 K.EXE 10
0020: 2e 30 2e 34 35 31 30 2e .0.4510.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1015
Date: 1/17/2004
Time: 6:22:13 PM
User: N/A
Computer: BEAST2
Description:
Failed to connect to server. Error: 0x800401F0

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



---Atreju---
 
A

Atreju

UPDATE:

Ok, after a few reboots and testing, I have determined that it SEEMS
to be the HP Laserjet 3300 Director software.
On a fresh boot, I shut down that software (systray icon monitoring
stuff), and used Outlook. Was able to launch an email that had an
attachment.

Rebooted, left the HP software running, launched SAME email... hung.
Rebooted, disabled software again, launched SAME email - ok.

Repeated same process about 5 times.

I wonder how a printer monitoring program can do this. Must call my HP
reseller support first thing Monday morning.


Ok, I'm at my wits' end here.
New computer. Outlook XP installed along with the rest of Office XP
(which, by the way, I'm beginning to consider just flushing the whole
thing and putting back 2000).

This evening Outlook is simply crashing again and again.
I have been unable to open any single e-mail that has an attachment.

I have in the past 20 minutes:
Crashed Outlook 100 times
Rebooted my computer 40 times.

I'm basically ready to scrap the whole damn office xp which in my
opinion is nothing but crap. 2000 was great and then XP comes along
basically 2000 + 10,000 bugs.

Any ideas as to what's causing my crashes?

Here's some other info:

Apps running in memory:
Norton Antivirus 2002
Winfax 10 controller
HP Laserjet 3300 Monitor Utility
PopupStopper Free Edition
MS ActiveSync
ZoneAlarm
APC Powerchute Personal

Here's some dumps from the Event Viewer:
Please explain the last one - that is my personal fav. WHO TOLD
MSINSTALLER TO RUN? NOT ME! I've got 4 of those crashes.

Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 1/17/2004
Time: 6:34:39 PM
User: N/A
Computer: BEAST2
Description:
Fault bucket 23919276.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 32 33 39 31 39 32 37 36 23919276
0010: 0d 0a ..

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/17/2004
Time: 6:34:37 PM
User: N/A
Computer: BEAST2
Description:
Hanging application OUTLOOK.EXE, version 10.0.4510.0, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 4f 55 54 4c 4f 4f OUTLOO
0018: 4b 2e 45 58 45 20 31 30 K.EXE 10
0020: 2e 30 2e 34 35 31 30 2e .0.4510.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 1/17/2004
Time: 6:33:56 PM
User: N/A
Computer: BEAST2
Description:
Fault bucket 23919276.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 32 33 39 31 39 32 37 36 23919276
0010: 0d 0a ..

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/17/2004
Time: 6:33:50 PM
User: N/A
Computer: BEAST2
Description:
Hanging application OUTLOOK.EXE, version 10.0.4510.0, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 4f 55 54 4c 4f 4f OUTLOO
0018: 4b 2e 45 58 45 20 31 30 K.EXE 10
0020: 2e 30 2e 34 35 31 30 2e .0.4510.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1015
Date: 1/17/2004
Time: 6:22:13 PM
User: N/A
Computer: BEAST2
Description:
Failed to connect to server. Error: 0x800401F0

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



---Atreju---
Click to expand...



---Atreju---
 
M

Mercury

Actually it is more likely *your* system is buggy not outlook. Outlook
probably has nothing to do with it.
 
M

Milly Staples [MVP - Outlook]

You might also want to look into uninstalling WinFax Pro unless it is
version 10.02 or .03. It has a great deal to do with Outlook problems.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer:
Atreju <[email protected]> asked:
| Ok, I'm at my wits' end here.
| New computer. Outlook XP installed along with the rest of Office XP
| (which, by the way, I'm beginning to consider just flushing the whole
| thing and putting back 2000).
|
| This evening Outlook is simply crashing again and again.
| I have been unable to open any single e-mail that has an attachment.
|
| I have in the past 20 minutes:
| Crashed Outlook 100 times
| Rebooted my computer 40 times.
|
| I'm basically ready to scrap the whole damn office xp which in my
| opinion is nothing but crap. 2000 was great and then XP comes along
| basically 2000 + 10,000 bugs.
|
| Any ideas as to what's causing my crashes?
|
| Here's some other info:
|
| Apps running in memory:
| Norton Antivirus 2002
| Winfax 10 controller
| HP Laserjet 3300 Monitor Utility
| PopupStopper Free Edition
| MS ActiveSync
| ZoneAlarm
| APC Powerchute Personal
|
| Here's some dumps from the Event Viewer:
| Please explain the last one - that is my personal fav. WHO TOLD
| MSINSTALLER TO RUN? NOT ME! I've got 4 of those crashes.
|
| Event Type: Error
| Event Source: Application Hang
| Event Category: None
| Event ID: 1001
| Date: 1/17/2004
| Time: 6:34:39 PM
| User: N/A
| Computer: BEAST2
| Description:
| Fault bucket 23919276.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 42 75 63 6b 65 74 3a 20 Bucket:
| 0008: 32 33 39 31 39 32 37 36 23919276
| 0010: 0d 0a ..
|
| Event Type: Error
| Event Source: Application Hang
| Event Category: (101)
| Event ID: 1002
| Date: 1/17/2004
| Time: 6:34:37 PM
| User: N/A
| Computer: BEAST2
| Description:
| Hanging application OUTLOOK.EXE, version 10.0.4510.0, hang module
| hungapp, version 0.0.0.0, hang address 0x00000000.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 41 70 70 6c 69 63 61 74 Applicat
| 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
| 0010: 20 20 4f 55 54 4c 4f 4f OUTLOO
| 0018: 4b 2e 45 58 45 20 31 30 K.EXE 10
| 0020: 2e 30 2e 34 35 31 30 2e .0.4510.
| 0028: 30 20 69 6e 20 68 75 6e 0 in hun
| 0030: 67 61 70 70 20 30 2e 30 gapp 0.0
| 0038: 2e 30 2e 30 20 61 74 20 .0.0 at
| 0040: 6f 66 66 73 65 74 20 30 offset 0
| 0048: 30 30 30 30 30 30 30 0000000
|
| Event Type: Error
| Event Source: Application Hang
| Event Category: None
| Event ID: 1001
| Date: 1/17/2004
| Time: 6:33:56 PM
| User: N/A
| Computer: BEAST2
| Description:
| Fault bucket 23919276.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 42 75 63 6b 65 74 3a 20 Bucket:
| 0008: 32 33 39 31 39 32 37 36 23919276
| 0010: 0d 0a ..
|
| Event Type: Error
| Event Source: Application Hang
| Event Category: (101)
| Event ID: 1002
| Date: 1/17/2004
| Time: 6:33:50 PM
| User: N/A
| Computer: BEAST2
| Description:
| Hanging application OUTLOOK.EXE, version 10.0.4510.0, hang module
| hungapp, version 0.0.0.0, hang address 0x00000000.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 41 70 70 6c 69 63 61 74 Applicat
| 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
| 0010: 20 20 4f 55 54 4c 4f 4f OUTLOO
| 0018: 4b 2e 45 58 45 20 31 30 K.EXE 10
| 0020: 2e 30 2e 34 35 31 30 2e .0.4510.
| 0028: 30 20 69 6e 20 68 75 6e 0 in hun
| 0030: 67 61 70 70 20 30 2e 30 gapp 0.0
| 0038: 2e 30 2e 30 20 61 74 20 .0.0 at
| 0040: 6f 66 66 73 65 74 20 30 offset 0
| 0048: 30 30 30 30 30 30 30 0000000
|
| Event Type: Warning
| Event Source: MsiInstaller
| Event Category: None
| Event ID: 1015
| Date: 1/17/2004
| Time: 6:22:13 PM
| User: N/A
| Computer: BEAST2
| Description:
| Failed to connect to server. Error: 0x800401F0
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
|
|
|
| ---Atreju---
 
A

Atreju

You might also want to look into uninstalling WinFax Pro unless it is
version 10.02 or .03. It has a great deal to do with Outlook problems.

--?
Milly Staples [MVP - Outlook]
Click to expand...
SNIP

Winfax is version 10.0 (2002.02.14)
It is not causing me any problems.
See other post - seems that my HP Laserjet software that monitors the
printer for the automatic Scan button is causing the problem. When it
is not active, I don't have the problem.

I cannot imagine how it could possibly be involved, but it seems that
it is.

I'm going to contact HP tomorrow.

Thanks.


---Atreju---
 

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