TCP/IP Protocol Corrupted

[Mike D]

My son's laptop (Toshiba Satellite 1100) has a problem
where I can't remove and replace the TCP/IP protocol stack
in the network properties. The Remove option is greyed
out, but Add and Properties work fine. Is there a command
line function that will remove the protocol, or some other
workaround?

 

[Danny Slye - [MSFT}]

299357 How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/?id=299357
--------------------

My son's laptop (Toshiba Satellite 1100) has a problem
where I can't remove and replace the TCP/IP protocol stack
in the network properties. The Remove option is greyed
out, but Add and Properties work fine. Is there a command
line function that will remove the protocol, or some other
workaround?

__
Danny Slye
Microsoft Support Professional
MCSE

This posting is provided "AS IS" with no warranties and confers no rights.
Please reply to the newsgroup so that others may benefit. Thanks!

 

[Steve Winograd [MVP]]

My son's laptop (Toshiba Satellite 1100) has a problem
where I can't remove and replace the TCP/IP protocol stack
in the network properties. The Remove option is greyed
out, but Add and Properties work fine. Is there a command
line function that will remove the protocol, or some other
workaround?

Resetting TCP/IP might help. Follow the steps in this Microsoft
Knowledge Base article:

How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q299357

If that doesn't solve the problem, try rebuilding the TCP/IP catalog,
using these instructions frequently posted in the news group by Ken
Wickes of Microsoft:

1. Backup and delete the following registry keys:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2

2. Reboot

3. Open the network connections folder, right click your network
connection, and click Properties.

4. Click Install | Protocol | Add.

5. Click "Have Disk...", type "\windows\inf" in the box, and click
OK.

6. Click "Internet Protocol (TCP/IP)", then click OK.

7. Reboot.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[Sonic98]

I have a similar problem and tried a similar solution with
the exception of steps 4-6. I guess I will try steps 4-6
next.

-----Original Message-----

 

[Ken Wickes [MSFT]]

4-6 are where the magic happens... But start from #1

--

Ken Wickes [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

I have a similar problem and tried a similar solution with
the exception of steps 4-6. I guess I will try steps 4-6
next.