Rick "Nutcase" Rogers said:Hi,
At what point does the blue screen appear? Before or after logon?
As you can reach safe mode, you may want to try the steps here:
How to Troubleshoot By Using the Msconfig Utility in Windows XP [Q310560]
http://support.microsoft.com/?kbid=310560
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Associate Expert - WindowsXP Expert Zone
Windows help - www.rickrogers.org
In-a-panic said:The blue screen is totally blank except for the cursor (arrow), a right
click
will give me downdown menue but none of the items work when clicked. I
agree
that I have probably lost my option to use System Recovery. Thanks for
your
interest.
In-a-panic said:Dear Rick,
Thank you for your interest in helping me with my
problem. I now believe that the problem is that
something is preventing the proper loading of windows.
Since I am operating in the safe mode I cannot remove the
Panicware Spy Software (the start of the pronlem) and I
cannot reload windows XP. Concerning the sugggestion of
the diagostic startup this did not help, I have tried all
sorts of modifications to the msconfig startup without
success. Since window never really loads (except when I
go to the safe mode)there is no login and the blue screen
appears after the system stops trying to load. Do you
know of a way to remove the Panicware Spy Software while
in the safe mode or a way to reload XP in the safe mode?
Over the past three business days I have sent 3 messages
to Panicware asking for advace and have received no
reply. As Bert Kinney suggested I have run several
"search and destroy" programs and these programs have
found no errors. Again you suggestions are very much
appreciated and I will be sure to let you know if or how
I get out of this problem. Without the safe mode I would
be totally out of business. Thanks again
Rick "Nutcase" Rogers said:Hi,
At what point does the blue screen appear? Before or
after logon?
As you can reach safe mode, you may want to try the
steps here:
How to Troubleshoot By Using the Msconfig Utility in
Windows XP [Q310560]
http://support.microsoft.com/?kbid=310560
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Associate Expert - WindowsXP Expert Zone
Windows help - www.rickrogers.org
in message
The blue screen is totally blank except for the cursor
(arrow), a right click
will give me downdown menue but none of the items work
when clicked. I agree
that I have probably lost my option to use System
Recovery. Thanks for your
interest.
:
Hi,
If no restore points are available, then using System
Restore is not an option. What does the blue screen
error say?
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Associate Expert - WindowsXP Expert Zone
Windows help - www.rickrogers.org
"In-a-panic" <[email protected]>
wrote in message
One more point, when I signed in as the administrator
your prompt command
was
accepted but again it said "no restore points
currenly available". I fell
I
am in big trouble, hope you have a suggestion. I
should mention that when
the system is booted up in the regular manner, not
the safe mode, I do get
a
blue screen but no desktop.
:
Appreciate your interest in my problem. NO have
never receive the "restoration complete" message.
Did you see my last posting concerning
"no
restoration points currently available", previously
had points from Oct 1
to
current. Also I tried the prompt
%systemroot%\system32\restore\restrui.exe
which came back as an invalid command. Thanks again
for your interest.
:
Strange. Do you see the Restoration Complete
windows as shown at the bottom of this page?
http://bertk.mvps.org/index.html
--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
In-a-panic wrote:
thank you for your interest in my problem. I have
tried all the available restore points. No
message appears after I run the restore, the
progress bar progresses completes its travel to
the right and the computer shuts down as normal.
Any more suggestions would be appreciated.
:
Hi,
Try the next oldest restore point.
All About System Restore in WinXP
http://bertk.mvps.org
Are there any errors appearing after running
System Restore?
--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
In-a-panic wrote:
Ran Panicware spy remover. Now computer will
open only in safe mode. Tried system restore and
it goes through the process and I receive no
message that it could not be restored but
coputer will not restart in the normal manner.
What can I do?
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