System explorer list is blank

[Gene]

Help! I've been using MSAS beta since it was made
available - I like it a lot. esp. the system explorers.

Just recently though, when I click on Advanceed/system
explorers the list of availble explorers is blank!

Arrrgh!

I did pull this from the error log:

-2147319779::ln 15:Method '~' of object '~'
failed::GIANTAntiSpywareMain:ctlExplorers:UserControl_Show
::3/30/2005 1:22:28 PM:XP:1.0.509
-2147319779::ln 0:Method '~' of object '~'
failed::GIANTAntiSpywareMain:ctlSettings:LoadIgnoredThreat
s::3/30/2005 1:36:27 PM:XP:1.0.509
-2147319779::ln 15:Method '~' of object '~'
failed::GIANTAntiSpywareMain:ctlExplorers:UserControl_Show
::3/30/2005 1:37:45 PM:XP:1.0.509
-2147319779::ln 15:Method '~' of object '~'
failed::GIANTAntiSpywareMain:ctlAgentsSummary:LoadDetails:
:3/30/2005 1:44:01 PM:XP:1.0.509
-2147319779::ln 15:Method '~' of object '~'
failed::GIANTAntiSpywareMain:ctlExplorers:UserControl_Show
::3/30/2005 1:44:13 PM:XP:1.0.509
-2147319779::ln 15:Method '~' of object '~'
failed::GIANTAntiSpywareMain:ctlExplorers:UserControl_Show
::3/30/2005 1:47:22 PM:XP:1.0.509
438::ln 0:Object doesn't support this property or
method::gcasDtServ:modMain:ShutDown::3/30/2005 1:47:31
PM:1.0.509
-2147319779::ln 0:Method '~' of object '~'
failed::gcasServ:modMain:Main::3/30/2005 1:47:48
PM:1.0.509
-2147319779::ln 15:Method '~' of object '~'
failed::GIANTAntiSpywareMain:ctlExplorers:UserControl_Show
::3/30/2005 1:47:53 PM:XP:1.0.509



Any suggestions?

 

[Bill Sanderson]

Have you recently installed or upgraded other antivirus or security-related
software?

 

[Gene]

No.

Norton I.S 2005. I installed it back in November. I
have recently uninstalled Norton and MSAS. But the
Explorer problem was there before that. (I did the
uninstall/reinstall of both products in the hope that it
would solve the problem)

I have recently upgraded my OS from WinXP Home to Pro.
But the uninstall/reinstall of Norton and MSAS was after
that as well.

 

[peter]

I found the same thing. The list of system explorers is
blank. so, I uninstalled MSAS and then downloaded a new
copy and installed it and still not System Explorers. Has
MS discontinued them? Or have they been removed by
malicious Anti-MSAS code? My wife's computer is the same
way; I will check the systems at work today.
Anti Spyware is an uphill battle. MSAS did not find
zippylookup.com on my computer. and when I try to send a
spyware report using MSAS, it says it cannot get through
to the internet "check your network settings"

 

[Gene]

Cool! I'm not alone!!!

I did a fresh install on a win2k machine that had never
had MSAS on it, then did the updates. The system
Explorers are there and they seem to work fine.

 

[Gene]

Any suggestions at all??

 

[Bill Sanderson]

Are you running Norton SystemWorks 2005?

 

[Gene]

Anyone have any expierence with this?

Please?

I think the system browsers are great tools fro de
gunking a machine.

Thanks

 

[Bill Sanderson]

Gene--at least one poster here has found that a Service Pack download for
the Visual Basic 6 runtime has fixed this issue for them.

If you are interested in trying this out and letting us know whether or not
if affects your problem that would be very helpful.

Here's the link to the download:

http://www.microsoft.com/downloads/...61-7a9c-43e7-9117-f673077ffb3c&DisplayLang=en

 

[Jan Slamenik]

After installation Norton SystemWorks 2005 all
checkpoints from Real-time Protection and System
Explorers were blank. Patch for the Visual Basic 6
runtime has fixed this error.

Here's the link to the download:

http://www.microsoft.com/downloads/details.aspx?
FamilyID=7b9ba261-7a9c-43e7-9117-
f673077ffb3c&DisplayLang=en

 

[Bill Sanderson]

Yes - at the time of my earlier post, we didn't know about the fix--thanks
for posting it.