Symantec and Vista

[Guest]

One of my customers purchased and attempted to install a version of Symantec
Insternet security that was not compatable with vista. It does not run
properly and gives the error message "This software has known campatability
issues". There aren't any online fixes for it. He purchased a copy of
Symantec that is compatable, but when you try to uninstall the previous
version, a window pops up on the screen and says that it has suffered a
serious error during installation and then it doesn't allow it to be
uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......

 

[Peter Foldes]

One of my customers purchased and attempted to install a version of Symantec

Internet security that was not compatible with vista

So you are selling or repairing computers or something to that effect from your statement above.

What I do not understand is why then you do not know how to fix that issue.

First of all you go to the Symantec site and find the removal tool that is available to download to remove that particular install of NIS.

Secondly advise your customer that Norton does not play very nice with Vista or any other version of Windows.Also to just to let you know that MacAfee is just as bad. These two security clients do not play very nicely with Vista.

It is best to install something that works just as good if not better. These would be Avast,AVG,Karpensky and etc. These not just work great but they are also cost effective by being free. Your Customer will appreciate this input from you. Believe me.

 

[Guest]

This customer was a walk in client. We generally recommend Kaspersky.
Truthfully we haven't seen too many vista customers. The symantec software
removal tool did not work in this case, hence why I posted the question in
the community forum. Thank you for your post though.

 

[Guest]

--
Have a 2005 HP Desktop Media Center PC.

One of my customers purchased and attempted to install a version of Symantec
Insternet security that was not compatable with vista. It does not run
properly and gives the error message "This software has known campatability
issues". There aren't any online fixes for it. He purchased a copy of
Symantec that is compatable, but when you try to uninstall the previous
version, a window pops up on the screen and says that it has suffered a
serious error during installation and then it doesn't allow it to be
uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......

I went to the Symantic site & d-loaded a tool called "Norton removal tool".
You run it and it wipes out every bit of the existing Norton install. I have
ued the tool several times successfully.

 

[Scott]

I am one of Symantec customers and encountered the same issue. It seems
Symantec is making their customers too difficult life and pushing their
customers to their competitors.

Scott

 

[John Barnett MVP]

Use the Norton Removal Tool available from the Symantec website
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

 

[Bill Yanaire]

What would happen if you forgot your disclaimer about the information you
supplied? Would we then have a warranty?

 

[Diamontina Cocktail]

One of my customers purchased and attempted to install a version of
Symantec
Insternet security that was not compatable with vista. It does not run
properly and gives the error message "This software has known
campatability
issues". There aren't any online fixes for it. He purchased a copy of
Symantec that is compatable, but when you try to uninstall the previous
version, a window pops up on the screen and says that it has suffered a
serious error during installation and then it doesn't allow it to be
uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......

1) Go to Symantec's web site and look for the uninstaller for the version he
has. It works and gets rid of it all very well.

2) Tell the customer never to install any Symantec product. Even AVG free
edition works better than NAV.

 

[Guest]

HI Midwest,

I had a similar problem with Nero where the removal too didn't work either.
It just so happened that I was going to change from dual boot to single boot
and the only way I could get rid of the previous version was to do a clean
install.
As far as running any Norton product, they lost the plot years ago and now
is more trouble than it is worth. I use Avast and I find it to be great just
as AVG is.

 

[KristleBawl]

Both McAfee and Norton offer uninstallers but you must remember to
right-click, run as administrator.

KB

"Diamontina Cocktail" wrote in message

 

[Mark R. Cusumano]

I ran the Norton Removal Tool and of course there are still a bunch of
directories and entries with the Symantec name attached to them. Some
software is worse than a virus.

 

[Guest]

The "Norton Removal Tool" does not completely remove all remnants of the
Norton/Symantec software.
After you uninstall the Norton software go to your program files and delete
any Norton or Symantec folder you find.
You will also have to go to "Run" and enter services.msc and remove the
Symantec entry there.
You are not done yet. You must then go to "Run" and enter regedit. Once you
are in the registry go to the menu bar and click on "edit". Select "find" and
enter Norton in the box. It will then find a "Norton" entry if there is one.
There will be many entries in many different locations in the registry so
once you "find" a Norton entry you must then click on "find next". It will
then find another Norton entry if it exists. Continue to click on "find next"
until the registry indicates that it is done searching.
You must then repeat the process by entering "Symantec" in the "find" box.
This should clear out all entries of Norton/Symantec from your computer.
However, I wouldn't bet the bank on it. Norton has a way of burrowing into
your system.
Norton/Symantec, McAfee and ZoneAlarm were good programs many years ago.
However, now they are nothing but resource hogs and incompatible software for
any Windows edition. Their support departments are a joke. There are times
when I think my two dogs know more about software than any of the technical
support staff from these three companies. If any of these programs come
preinstalled on a new computer I would recommend immediately removing them.
These opinions, of course, are my own and they are based upon many years of
experience with each of the products. Please don't shoot the messenger.
Have a nice day.

C.B.