Switching XP users prevents opening Quick Books Point of Sales

[DarkKnight2k3]

I have my business computer set up so there is my Windows XP admin user
account then my employee accounts. I have files i don't want them to get to
so when i log off my XP account and sign my employee in, it won't let me open
Quick Books Point Of Sales. It says that it is already running and i need to
close it first to open it on my employee account. This is an issue because i
did close it out and then hit log off, to sign in the employee account. How
can i fix this? I've also tried rebooting the computer and initially signing
in on the employee account but i still get the same message. I obviously what
them to be able to access quickbooks point of sales but it won't let me run
it. It's the one terminal i have at my retail store and everything is run off
of quick books point of sales. So because they can't open it, i am stuck
signing them into my admin account which i don't want to do. Even restarting
my computer and initially signing in the employee account, i still get the
message that QBPOS is already running. Which doesn't make sense and leads me
to believe it has something to do with QBPOS startup. I've tried disabling QB
start up processes but still the same problem. Thank you in advance for your
help!

 

[Carey Frisch [MVP]]

Try posting your inquiry in the QuickBooks forum:
http://community.intuit.com/quickbooks

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience

---------------------------------------------------------------------

I have my business computer set up so there is my Windows XP admin user
account then my employee accounts. I have files i don't want them to get to
so when i log off my XP account and sign my employee in, it won't let me open
Quick Books Point Of Sales. It says that it is already running and i need to
close it first to open it on my employee account. This is an issue because i
did close it out and then hit log off, to sign in the employee account. How
can i fix this? I've also tried rebooting the computer and initially signing
in on the employee account but i still get the same message. I obviously what
them to be able to access quickbooks point of sales but it won't let me run
it. It's the one terminal i have at my retail store and everything is run off
of quick books point of sales. So because they can't open it, i am stuck
signing them into my admin account which i don't want to do. Even restarting
my computer and initially signing in the employee account, i still get the
message that QBPOS is already running. Which doesn't make sense and leads me
to believe it has something to do with QBPOS startup. I've tried disabling QB
start up processes but still the same problem. Thank you in advance for your
help!

 

[DarkKnight2k3]

i have tried this, but no one seems to know how to fix this. and it seems
like it is a problem based in Windows because Log off isn't closing the
program out as it should close all my programs out before signing in another
user, thank you for the suggestion though

 

[Carey Frisch [MVP]]

My experience with QuickBooks is that you must logoff and close
your QuickBooks account before switching users. Simply switching
to a different Windows user account will not accomplish logging-off
your QuickBooks account.

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience

---------------------------------------------------------------------

i have tried this, but no one seems to know how to fix this. and it seems
like it is a problem based in Windows because Log off isn't closing the
program out as it should close all my programs out before signing in another
user, thank you for the suggestion though

 

[sgopus]

ensure that related services to QB are stopped, using task manager and go to
the services tab, and close them.

 

[DarkKnight2k3]

I have done both logged off of my QuickBooks as well as closed the program.
I've even restarted the computer so the program is never opened in my admin
account, and yet when i sign into my employee account i still get the error
that it is running.

 

[DarkKnight2k3]

I have killed all the processes related to QB and have also tried disabling
the processes in XP startup and yet when i log into my employee account, i
still get the message that it is running