suddenly unable to receive

[Tupperware Payce2]

In the middle of the day yesterday, both my husband and I (from separate
computers and with separate email addresses) lost the ability to receive in
Outlook 2003. We can send email from Outlook, but send/receive stops and
prompts for username and password. Error message states "Outlook could not
connect to the incoming POP3 mail server did not accept your username and
password"
Email accounts setting are correct. Charter claims that the issue is not
theirs.

 

[Brian Tillman]

In the middle of the day yesterday, both my husband and I (from
separate computers and with separate email addresses) lost the
ability to receive in Outlook 2003. We can send email from Outlook,
but send/receive stops and prompts for username and password. Error
message states "Outlook could not connect to the incoming POP3 mail
server did not accept your username and password"
Email accounts setting are correct. Charter claims that the issue is
not theirs.

Of course they claim it's not their problem, but they should be able to help
you nonetheless. If both of your separate PCs stopped at about the same
time, I highly suspect the ISP.

 

[susieq]

Of course they claim it's not their problem, but they should be able to help
you nonetheless. If both of your separate PCs stopped at about the same
time, I highly suspect the ISP.

 

[Tupperware Payce2]

I am in MI and I now have a solution.
I reached a live person at Chater, and it turns out that they made changes
to to @chartermi.net addresses. So she talked me through the new settings.
Yours may be something similar.
I had to change the pop to read pop.charter.net and the smtp to read
smtp.charter.net. And the username, which used to be the front part of the
email address only now needs to be the complete email address.