Stop Message

[RobN]

I have Windows XP Pro on an Intel Celeron 2.66GHz machine with 1Gb ram.
When I was running Windows XP Home I had no trouble with my scanner. Since
the upgrade to pro, I continually get the blue screen of death with the
following tech info.....
*** STOP: 0xC0000005, 0xF7D02C49, 0xEE1FAC98, 0x00000000)
*** fortigen.sys-address F7D02C49 base at F7D02000, Datestamp 45beaa8e

The message tells me....
1. I should check I have sufficient disk space.
I have plenty!

2. I should disable the driver shown in the STOP message or check for driver
updates.
I don't know how to disable that particular driver, but I did download the
latest driver for the scanner, but did not fix the problem.

3. Try changing video adaptors.
I don't know how to do that as it's onboard video but I did update the video
driver.

4. Check with hardware vendor for any BIOS updates.
How do I know what version I have and how do I find an upgrade and how do I
instal any upgrade?

5. Disable BIOS memory options such as caching or shadowing.
I've been right through all the BIOS options and I don't see such options.

Can anyone help me with this problem.

 

[Guest]

I have Windows XP Pro on an Intel Celeron 2.66GHz machine with 1Gb ram.
When I was running Windows XP Home I had no trouble with my scanner. Since
the upgrade to pro, I continually get the blue screen of death with the
following tech info.....
*** STOP: 0xC0000005, 0xF7D02C49, 0xEE1FAC98, 0x00000000)
*** fortigen.sys-address F7D02C49 base at F7D02000, Datestamp 45beaa8e

The message tells me....
1. I should check I have sufficient disk space.
I have plenty!

2. I should disable the driver shown in the STOP message or check for driver
updates.
I don't know how to disable that particular driver, but I did download the
latest driver for the scanner, but did not fix the problem.

3. Try changing video adaptors.
I don't know how to do that as it's onboard video but I did update the video
driver.

4. Check with hardware vendor for any BIOS updates.
How do I know what version I have and how do I find an upgrade and how do I
instal any upgrade?

5. Disable BIOS memory options such as caching or shadowing.
I've been right through all the BIOS options and I don't see such options.

Can anyone help me with this problem.

 

[RobN]

Hi Joe,

Did you mean to write something? This message was blank except for my
message.

Rob

 

[Peter Foldes]

Look in here. Scroll down to your STOP: 0xC0000005 message

http://aumha.org/a/stop.htm

 

[RobN]

Yikes Peter! What a minefield of info and other places to go. Getting a
bit tech for me, but thanks.
I suspect it may be due to the fact that I may be using an old scanner no
longer compatible with Win XP Pro (even though it works on another, older
computer with XP Home.

I believe I should upgrade the BIOS. Is there somewhere I can go to get
instructions, like how do I check the BIOS version and make, how do I
upgrade, where do I get the upgrade from, etc, etc.

Rob

Look in here. Scroll down to your STOP: 0xC0000005 message

http://aumha.org/a/stop.htm