Stop Error

[Wayne]

I am getting the blue screen Stop: C000021a {Fatal System Error} Logon
Process terminated error upon boot. There were some viruses on the PC which
were removed in safe mode with AVG. However, I think the lsass.exe was
terminated in the task manager during the process. Any Ideas? Would the
lsass.exe file cause this stop error?

Thanks.

 

[Ron Badour]

http://support.microsoft.com/?kbid=156669

http://support.microsoft.com/?kbid=318666

http://support.microsoft.com/?kbid=823736

Those articles may help

--
Regards

Ron Badour
MS MVP
Windows Desktop Experience

 

[Wayne]

On the first article, where I think my problem might be fixed, how do I get
to the command prompt if I cannot even boot up in safe mode with command
prompt? I cannot boot in any mode without the stop error coming up.

 

[Wayne]

I think i'm gonna try a Windows XP Updgrade to see if it will reinstall the
windows components and get it back in working order. I just need to keep the
personal files on the HD.

 

[Ron Badour]

By upgrade, I am thinking you mean a repair installation. Hopefully that
will work; however, should a format installation become necessary, you could
slave your drive up to another functioning XP system and copy the needed
files that way.

--
Regards

Ron Badour
MS MVP
Windows Desktop Experience

 

[Wayne]

I wasn't able to repair install. It did not give me that option.

I did slave the drive and copied the lsass.exe file manually into
windows/system32 folder, but I didn't know if there was anything else I had
to do for it to recognize the file and boot correctly. Have any ideas of
anything i should do after I copy the files over?