STOP: 0x0000008e IDE device failed.......

[Guest]

I was trying to install AT&T high speed internet using their self install cd.
All of a sudden I get the blue screen error STOP: 0x0000008e IDE device
failed: Blank media or no media is present in optical drive. Test requires
media with digital data (resource cd or installation cd).

I have searched through these forums, MS Knowledge Base and looked at the
links in some of the other forums regarding this stop error and I cannot
figure it out. Any suggestions?

 

[Gerry]

Lettie

Does the computer still boot?

Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
http://msdn2.microsoft.com/en-us/library/ms794023.aspx

IDE device a hard drive or CD device.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Please post a copy of the Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure even after you have
solved the problem as it's better disabled. Check for variants of the
Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Yes it still boots, Windows XP loads and within 1 minute the BSOD returns, no
matter what I'm in the middle of doing. I ran the Dell 32 bit diagnostics
and recieved error code 0F00:136C but I cannot seem to find anything on this
error code anywhere.

 

[Gerry]

Check that you have not left a CD in the CD drive.

Found this post in Google which may assist

Re: Trying to repair "missing or corrupt file"; XP CD won't boot

I think I've zeroed in on my problem. Something's wrong with my
DVD/RW
drive. (note I also have a CD-R drive.) Out of desparation, I went
to
the Boot Menu and chose option 6. 6 is "Boot to Utility
Partition".
There, as I discovered, you can test all your hardware devices,
and so
I did. The test paused with an error 0F00:136C while reading my
DVD/RW
drive.

So I exited the test, went to Setup and deactivated my DVD/RW
drive. I
left my CD-R drive active.

Lo and behold, when I then booted with the XP CD drive in the CD-R
drive, I *finally* got to the Recovery Console. I noted after I
entered R for recovery, it began copying several files and I guess
that's all it had to do, because the only thing I did on the
Recovery
Console prompt was to type "exit". Immediately, Windows booted up
like
the good ole days. Just to be sure, as a final check, I then
removed
the XP CD and restarted again; yep Windows came up.

So I'm in business again.

A big thanks to everyone who contributed suggestions to help with
my
dilemma; I have saved all your ideas as I have a feeling I may
need to
refer to them in the future.

But... I've left my DVD/RW drive disabled. I'm not sure how to go
about fixing it. I still can't read from it. When I run
diagnostics,
the full error message is: "Error Code 0F00:136C IDE device
failed.
Blank media or no media present in optical drive." (Yes, I do put
the
XP CD drive in it.) Anyone have any ideas on exactly what this
message
means, and how to fix it?

Ed


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[bojimbo26]

I was trying to install AT&T high speed internet using their self install cd.
All of a sudden I get the blue screen error STOP: 0x0000008e IDE device
failed: Blank media or no media is present in optical drive. Test requires
media with digital data (resource cd or installation cd).

I have searched through these forums, MS Knowledge Base and looked at the
links in some of the other forums regarding this stop error and I cannot
figure it out. Any suggestions?

Do you have paperwork telling you how to install? Do you have the disk
in the drive when the STOP appears ?

 

[Guest]

The Stop Error occurs when there is no disk in the drive and when the disk is
in the drive. Last night I tried to download a BIOS update but I already had
the most current one. I also tried to boot from Last Know Good Configuration
but the Stop Error occurred again. The disk did not come with written
instructions and I called their help desk twice. Both operators said they
could not help me.

 

[Gerry]

Lettie

Whose Help Desk?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

AT&T

Lettie

Whose Help Desk?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Gerry]

Lettie

Can the CD drive read other CDs?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~