Start Up freezing

J

J Hall

When my dad tries to boot up his machine(XP Home) it gets
to the screen with the Xp home logo and then just
freezes. any ideas???
 
D

Darren Curtis

Have you tried booting in Safe Mode?

A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;[LN];315222

When you start the computer in Safe mode, Windows loads only the drivers and computer services that you need. You can use Safe mode when you have to identify and resolve problems that
are caused by faulty drivers, programs, or services that start automatically.

If the computer starts successfully in Safe mode but it does not start in normal mode, the computer may have a conflict with the hardware settings or the resources. There may be
incompatibilities with programs, services, or drivers, or there may be registry damage. In Safe mode, you can disable or remove a program, service, or device driver that may prevent the
computer from starting.

To troubleshoot startup problems in Safe mode, follow these steps:
Click Start , and then click Shut Down .
Click Restart , and then click OK .
When you see the message Please select the operating system to start, press F8.
In Windows Advanced Option Menu, use the arrow keys to select Safe Mode , and then press ENTER.



Best Regards,
Darren Curtis, MCSE
Microsoft Enterprise Support Engineer
Get Secure! - www.microsoft.com/security

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