There is a great fix on MS Knowledge Base: Here it is.
My Canon Multi machine does this every once in a while
and it usually happens when I switch the machine from one
machine on my network to another.
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Error Message: Spooler Subsystem App Has Encountered a
Problem and Needs to Close
The information in this article applies to:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
IMPORTANT: This article contains information about
modifying the registry. Before you modify the registry,
make sure to back it up and make sure that you understand
how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the
registry, click the following article number to view the
article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you try to start or stop the Print Spooler service,
or when you click Start and then click Printers and
Faxes, you may receive the following error message:
Spooler subsystem app has encountered a problem and needs
to close.
When you try to print, you may receive the following
error message:
Operation cannot be completed.
CAUSE
This issue may occur if the correct installation and
functionality of a newly installed printer is affected by
an existing third-party printer driver or service.
For example, this issue may occur if the LexBCE custom
printer driver from Lexmark is installed on your computer
before you add another printer.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may
cause serious problems that may require you to reinstall
your operating system. Microsoft cannot guarantee that
you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
Start the computer in Safe mode.
For additional information about starting your computer
in Safe mode, click Start, click Help and Support, type
safe mode in the Search box, press ENTER, and then click
the Start Windows in Safe mode topic.
Start Windows Explorer, and then delete all files and
folders in the following two folders:
c:\windows\system32\spool\printers
c:\windows\system32\spool\drivers\w32x
Click Start, click Run, type regedit in the Open box, and
then press ENTER.
Navigate to and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\
Environment\Windows NT x86
View the list of subkeys. There should be only the
following subkeys:
Drivers
Print Processors
If there are any keys other than those listed in step 4,
follow these steps:
On the File menu, click Export.
In the File Name box, type a descriptive name for this
key -- for example, type WindowsNTx86regkey -- and then
click Save.
You can use this backup of the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\
Environment\Windows NT x86 registry key to restore the
key if you experience any problems after you complete
this procedure.
Delete all keys other than those listed in step 4 .
Navigate to and then click the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\
Monitors registry key. View the list of subkeys. There
should be only the following subkeys:
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
If there are any keys other than those listed in step 6,
follow these steps:
On the File menu, click Export.
In the File Name box, type a descriptive name for this
key -- for example, type WindowsNTx86regkey -- and then
click Save.
You can use this backup of the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\
Monitors registry key to restore the key if you
experience any problems after you complete this procedure.
Delete all keys other than those listed in step 6.
Disconnect the printer cable from the computer, and then
restart the computer.
Reconnect the printer cable to the computer, install the
printer according to the manufacturer's installation
instructions, and then try to print a test page.
MORE INFORMATION
Microsoft provides third-party contact information to
help you find technical support. This contact information
may change without notice. Microsoft does not guarantee
the accuracy of this third-party contact information.
The third-party products that are discussed in this
article are manufactured by companies that are
independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or
reliability of these products.
Last Reviewed: 5/27/2003
Keywords: kberrmsg kbprb KB810894
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Hope that helps!
Drew
