SP2 Install problems

[Bill Broyles]

Using a Dell laptop and Windows automatic update,(XP-Home), my dial-up
connection was lost during SP2 Install.

Now my computer will not work correctly, and now connected to a cable modem,
when I go to install windows SP2 update, it says I don't need it. It thinks
the SP2 is up to date, when in fact, the install didnt finish. Recovery
doesnt work...

Now what? Dell support has me on hold, disconnect, robbed me of $187.00,
and I'm getting nowhere...

Help?????

 

[Gary Tsang]

Hi,

Is the SP2 uninstall listing in your Add/Remove Programs from your Control
Panel.

 

[Bill Broyles]

yes

Hi,

Is the SP2 uninstall listing in your Add/Remove Programs from your Control
Panel.

 

[Anando [MS-MVP]]

Hi Bill,

If the uninstall option for SP2 is in Add/Remove programs, then SP2 might be installed. What makes you think that SP2
didnt finish installing ? Did you get any error messages ? If yes, what were they ?

--

Anando
Microsoft MVP- Windows Shell/User
http://www.microsoft.com/mvp
http://aspnet2.com/mvp.ashx?AnandoChatterjee

Folder customizations
http://newdelhi.sancharnet.in/minku

Protect your PC!
http://www.microsoft.com/protect

 

[anonymouse]

| yes
| | > Hi,
| >
| > Is the SP2 uninstall listing in your Add/Remove Programs from your Control
| > Panel.
| >
| >
| > --
| > Gary Tsang
| > Microsoft MVP - Windows XP Shell/User
| > http://www.microsoft.com/mvp
| >
| > | >> Using a Dell laptop and Windows automatic update,(XP-Home), my dial-up
| >> connection was lost during SP2 Install.
| >>
| >> Now my computer will not work correctly, and now connected to a cable
| >> modem, when I go to install windows SP2 update, it says I don't need it.
| >> It thinks the SP2 is up to date, when in fact, the install didnt finish.
| >> Recovery doesnt work...
| >>
| >> Now what? Dell support has me on hold, disconnect, robbed me of $187.00,
| >> and I'm getting nowhere...


Instead of downloading SP2, order the SP2 CD from...
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx

 

[Gary Tsang]

Hi,

What happens when you select the uninstall of SP2 from the Add/remove
programs in your control panel?

Does the uninstall wizard pop up and guide you through the installation or
do you get some sort of an error message?