SMTP server won't start

[David Stuehler]

When I try to start the SMTP server I get the following error message: The service did not respond to the start or control request in a timely fashion. Check the event viewer for details.

The event viewer shows no events associated with SMTP. I have searched MSDN with only two relevent results, one suggested a problem in the registry, the other in the services file. Neither was a problem. I am only running IIS.

Any help would be appreciated

Dave Stuehler

 

[Mike Rosado [MSFT]]

Hi David,

I'm by no means an expert on IIS nor SMTP, but since no one has responded thus far to your posting then I'll try to do my best to assist you. Have you checked or
tried out the workaround mentioned in the following article?

243008 IIS 5.0 Does Not Start if Client for Microsoft Networks Is Uninstalled
http://support.microsoft.com/?id=243008

--
Hope this helps,
Mike Rosado
Windows 2000 MCSE + MCDBA
Microsoft Enterprise Platform Support
Windows NT/2000/2003 Cluster Technologies

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-----Original Message-----

From: "David Stuehler" <[email protected]>
Subject: SMTP server won't start
Date: Mon, 4 Apr 2005 12:37:03 -0400

When I try to start the SMTP server I get the following error message: The service did not respond to the start or control request in a timely fashion. Check the event viewer for details.

The event viewer shows no events associated with SMTP. I have searched MSDN with only two relevent results, one suggested a problem in the registry, the

other in the services file. Neither was a problem. I am only running IIS.

 

[David Stuehler]

Mike,

Thanks for the response. I am running the web server, and NNTP starts and
stops OK. Only SMTP won't start. I did find another article that suggested
something else might be using Port 25, but nothing is. When I run
Netstat -an, port 25 isn't listed.

Dave Stuehler

 

[Mike Rosado [MSFT]]

Dave,

See if the following registry key "HKLM\Software\Microsoft\Rpc\ClientProtocols" is missing.

If it is, then Export the "ClientProtocols" registry key from a working machine with the same network protocol and import it to the problem server.

--
Hope this helps,
Mike Rosado
Windows 2000 MCSE + MCDBA
Microsoft Enterprise Platform Support
Windows NT/2000/2003 Cluster Technologies

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
<http://www.microsoft.com/info/cpyright.htm>

-----Original Message-----

 

[Mike Rosado [MSFT]]

Dave,

Try the steps outlined in the following article:

319133 "The service did not respond to the start" error message and SMTP
http://support.microsoft.com/?id=319133

--
Hope this helps,
Mike Rosado
Windows 2000 MCSE + MCDBA
Microsoft Enterprise Platform Support
Windows NT/2000/2003 Cluster Technologies

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
<http://www.microsoft.com/info/cpyright.htm>

-----Original Message-----

 

[David Stuehler]

Mike,

Here's what I have done so far

Checked the services file. It contains the appropriate SMTP entry
Checked the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols
entry--OK
Checked for Client for Microsoft Networks--installed correctly
Checked for Port 25 use--no other program using port 25
Shut down and restart IIS with IISrestart in command window--no difference.

Still no go IIS is the only server running--no Exchange server, etc.

Thanks again,
Dave Stuehler

 

[Mike Rosado [MSFT]]

Dave,

I'm way beyond my knowledge scope of SMTP, as mentioned early on I'm by no means an expert on IIS nor SMTP.

I think it's time to call Microsoft Product Support Services (PSS) at the toll free number below and request the next available Support Engineer in the IIS group to
help analyze and determine what exactly causing SMTP not to start..

1-800-Microsoft (642-7676)

--
Good Luck !
Mike Rosado
Windows 2000 MCSE + MCDBA
Microsoft Enterprise Platform Support
Windows NT/2000/2003 Cluster Technologies

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
<http://www.microsoft.com/info/cpyright.htm>

-----Original Message-----