slow XP problem

T

TRABEM

My punchbox is slower 'n molasses on a cold winter morn.

System is a Dell Inspiron 1100 laptop, XP Home, 2.3 Ghz with 256 MB of
ram, harddrive is 30 GB with only 10 GB in use. I have 2 users on the
system, both with administrative privileges. We always log off when
switching users, so the problem is not due to another users programs
running.

We have all the Microsoft updates and only use the stock Windows
firewall. We have DSL and our download speed is slower than our
neighbors..we've swapped modems and computers......the 30 percent
slower download speed is due to something in the computer itself and
shows up as a data light that does not stay continuously lit during a
download....it stops for 5 or 6 seconds every minute, then resumes.
Again, we've confirmed that our neighbors system does not act like
this (same ISP).

I have Norton SystemWorks, which is a virus checker. I use adaware,
have purged the startup folder so no applications run at startup now.
I've stripped the software down to the bare minimum, taking out some
software that insists on occupying resources by running in the system
tray (notification area). I've taken out all the Dell specific utility
programs as recommended by independent sources familiar with the Dell
setups.

Sometimes when I boot, it's so slow that it gives me notices that so
and so system program couldn't start and wants me to send a
notification to Bill G. The same thing happens often when I shut down,
or during routine use.

I often use an electronic circuit simulator called Spice, which is
very computationally demanding and it has a crude banchmark in it for
speed. Guys with old win 98 systems and 600 Mhz processors run the
benchmark faster than I do. According to the Dell forum, mine is
dreadfully slow (compared to other Inspiron 1100 series users).

I've defragmented the harddrive to death (almost), a freshly
defragmented drive shows a slight improvement......but it's not the
problem. I've cleaned the internet temporary files, the cache and the
internet history shortcuts.

Norton one button checkup software often finds an activex error in the
registry, and fixes it......OBC and Win Doctor do not find problems.

There is one hint, which might be meaningful (or maybe not). When I
attempt to run Norton Disk Doctor, the software tells me that "the
operating system or another process has exclusive access to this drive
or some of it's files. NDD cannot continue with the repair under these
conditions. A repair can be scheduled to occur the next time you
restart your system".

When I tell it to perform the reset and scan, it does a dos scan,
finds no errors and restarts windows.

If I rei-nitiate Norton Disk Doctor, I get the same error
message......over and over, etc.

Norton website does not suggest any remedial action for this problem.
Dell has nothing but blank stares, kinda like Radio Shack employees do
when they don't have an answer:>:

Honestly, the computer is nearly worthless, my 1 Ghz win 98 desktop
runs circles around this new Dell laptop.

Any ideas??

Thanks,

Art
 
S

Shenan Stanley

TRABEM said:
My punchbox is slower 'n molasses on a cold winter morn.

System is a Dell Inspiron 1100 laptop, XP Home, 2.3 Ghz with 256 MB of
ram, harddrive is 30 GB with only 10 GB in use. I have 2 users on the
system, both with administrative privileges. We always log off when
switching users, so the problem is not due to another users programs
running.

Celeron?
Ick if so - that will make a lot of things seem slower right there.
We have all the Microsoft updates and only use the stock Windows
firewall. We have DSL and our download speed is slower than our
neighbors..we've swapped modems and computers......the 30 percent
slower download speed is due to something in the computer itself and
shows up as a data light that does not stay continuously lit during a
download....it stops for 5 or 6 seconds every minute, then resumes.
Again, we've confirmed that our neighbors system does not act like
this (same ISP).

Updated the drivers for the NIC? Tried a PCMCIA NIC from someone else -
wireless even?
I have Norton SystemWorks, which is a virus checker. I use adaware,
have purged the startup folder so no applications run at startup now.
I've stripped the software down to the bare minimum, taking out some
software that insists on occupying resources by running in the system
tray (notification area). I've taken out all the Dell specific utility
programs as recommended by independent sources familiar with the Dell
setups.

You do some things.. Not enough - but some. That's good.
Norton SystemWorks may be using up some of your valuable resources though.
Sometimes when I boot, it's so slow that it gives me notices that so
and so system program couldn't start and wants me to send a
notification to Bill G. The same thing happens often when I shut down,
or during routine use.

That's not slowness, that's other problems.
Ran any CHKDSKs?

I've defragmented the harddrive to death (almost), a freshly
defragmented drive shows a slight improvement......but it's not the
problem. I've cleaned the internet temporary files, the cache and the
internet history shortcuts.

That's good. Could be a hardware issue. Bad RAM, bad hard drive, etc.
Have you flashed the BIOS? Upgraded all the hardware drivers? (NOT from
Microsoft - from DELL in this case.)
Norton one button checkup software often finds an activex error in the
registry, and fixes it......OBC and Win Doctor do not find problems.

Ick. One-Button Checkups.
There is one hint, which might be meaningful (or maybe not). When I
attempt to run Norton Disk Doctor, the software tells me that "the
operating system or another process has exclusive access to this drive
or some of it's files. NDD cannot continue with the repair under these
conditions. A repair can be scheduled to occur the next time you
restart your system".

No - you have Windows XP and likely NTFS - it guards the file system.
When I tell it to perform the reset and scan, it does a dos scan,
finds no errors and restarts windows.

Well, that's good and answers the question about the CHKDSK.


I would wipe it. Back it up first and then wipe it and return it to the day
you bough it status. Dell can help you do that.
SP2 it before ever connecting it to any Internet.

Then see how it reacts. If you can bring it back to "as sold" status and it
is still defective - Dell will replace things on it - if under warranty.
Who knows - could have a bad memory module, bad motherboard, bad hard drive,
or just lots of spyware. heh
 
N

Nick Blinow

RUN, chkdsk /f. Runs at next boot.
RUN, MSCONFIG. Try Selective Startup and turn off all switches. Reboot and
see if any improvement. If yes, run msconfig again and turn on one switch at
a time. Also check your MSCONFIG STARTUP page to look for any suspicious
entries. Here you can also turn off some of the startup items to test any
performance impact.

Also go to My NetworkPlaces. If you have too many entries it will slow down
your system. I periodically delete all my entries here.

In addition to your Spyware and virus defenses, run "Hijack!This" to look
for any unusual entries.
 
T

TRABEM

Celeron?
Ick if so - that will make a lot of things seem slower right there.

But, the Celeron is the preferred processor for laptops, isn't it??
Has power saving functions and othe rdesirable features of r battery
powered punchboxes.....

Updated the drivers for the NIC? Tried a PCMCIA NIC from someone else -
wireless even?

We're stuck with the built in NIC, it's a Dell laptop. I have nnot
checked for an updated driver..mainly becasue there are so many other
problems that don't necessarily include the PCMIA card.
You do some things.. Not enough - but some. That's good.
Norton SystemWorks may be using up some of your valuable resources though.

Understand about Norton using resources. We chose Norton based on our
local computer shops recommend's. They said they see McAffee systems
infected all the time and McAffee uses many more resources than Norton
does. We also run Norton on our other desktop system, which is a 1 GHZ
processor with win 98-it runs like a champ there. The old 1 GHZ system
runs circles around this laptop by the way.
That's not slowness, that's other problems.
Ran any CHKDSKs?

Chkdsk finds dno problems, which is why we want to use Norton Disk
Doctor. Disk Doctor won't run however as it says some othe rsystem or
program has exclusinve use of hte hard drive and it aborts. Never
found out what that really menas, but would like to know more about
that problem.
That's good. Could be a hardware issue. Bad RAM, bad hard drive, etc.
Have you flashed the BIOS? Upgraded all the hardware drivers? (NOT from
Microsoft - from DELL in this case.)
No, not recently. Did everything 6 months ago however.......it made
nmo difference. The problem has existed since th epunchbox was new and
we complained to Dell about it. But, they never did anything becasue
we couldn't give them more specific information. Most likely Dell
screwed us......this should have been addressed under warrantly-they
flat out refused to listen to complaints without a specific error
indication.
Ick. One-Button Checkups.

I know...but, OBC and Windoctor are pretty nice quick scans and give
alot of info. Generally, they don't find problems except for an
activeX problem that almost always is detected.
No - you have Windows XP and likely NTFS - it guards the file system.


Well, that's good and answers the question about the CHKDSK.


I would wipe it. Back it up first and then wipe it and return it to the day
you bough it status. Dell can help you do that.
SP2 it before ever connecting it to any Internet.

Dell doesn't care/it's now out of warrantly. We spent hours talking to
Dell and their so called support. I took 2 days off of work to try and
get hte computer problems resolved. Willie from India, or
whoever/whatever he was didn't seem to have a clue except to tel me to
do this or that, and then wait 3 hours so he could call me back after
we tried this or that. Believe me, Bill's support is 10 times better
than Dells....which ain't sayin' much.if you catch my drift.

As I said above, we probably should have pushed the issue while the
system was under warrantly.
Then see how it reacts. If you can bring it back to "as sold" status and it
is still defective - Dell will replace things on it - if under warranty.
Who knows - could have a bad memory module, bad motherboard, bad hard drive,
or just lots of spyware. heh

Thanks Shenan. I'd running spybot now.........and will wipe the system
if I can't figure out whats going on.

T
 
T

TRABEM

RUN, chkdsk /f. Runs at next boot.
RUN, MSCONFIG. Try Selective Startup and turn off all switches. Reboot and
see if any improvement. If yes, run msconfig again and turn on one switch at
a time. Also check your MSCONFIG STARTUP page to look for any suspicious
entries. Here you can also turn off some of the startup items to test any
performance impact.

Also go to My NetworkPlaces. If you have too many entries it will slow down
your system. I periodically delete all my entries here.

In addition to your Spyware and virus defenses, run "Hijack!This" to look
for any unusual entries.

I'll run hijack.

Chkdsk passes without error.

We are already running a selective startup-it made little difference
though.

When we look at the system performance, al the readings look ok (to us
amateurs that is).....but it is just so damn sluggish and slow.

Thanks,

T
 
S

Shenan Stanley

TRABEM said:
But, the Celeron is the preferred processor for laptops, isn't it??
Has power saving functions and othe rdesirable features of r battery
powered punchboxes.....

No - that would be the Mobile Processor - not the Celeron.
Centrino technology and all that.
We're stuck with the built in NIC, it's a Dell laptop. I have not
checked for an updated driver..mainly becasue there are so many other
problems that don't necessarily include the PCMIA card.

You are not *stuck* unless the laptop does not have a PCMCIA slot - and that
is unlikely coming from Dell.

Go to Dell's web site.
Specifically here:
http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs
( Short Link: http://snipurl.com/e21p )

- Type in your Service Tag number (If you don't know it, the web
page has a link to help you find it.) OR choose your product
type/model.
- Click on The Circular Blue and White Arrow next to whichever
data you enter.
- Choose your operating system (XP, right?) and Language and
then click on "Find Downloads".

Download the latest for each of your parts - especially the NIC for now.

Understand about Norton using resources. We chose Norton based on our
local computer shops recommend's. They said they see McAffee systems
infected all the time and McAffee uses many more resources than Norton
does. We also run Norton on our other desktop system, which is a 1 GHZ
processor with win 98-it runs like a champ there. The old 1 GHZ system
runs circles around this laptop by the way.

Windows 98 uses almost NO resources when compared to that of Windows XP. On
a normal BOOT with nothing else installed I expect a Windows XP system to
consume more than 64MB of memory - easily - possibly as much as 100MB
depending on services and such. Then you start installing and opening
things.

Norton *more efficient* than McAfee. While I dislike McAfee for various
reasons - I won't say that Norton uses less resources. hah
Chkdsk finds no problems, which is why we want to use Norton Disk
Doctor. Disk Doctor won't run however as it says some other system or
program has exclusinve use of hte hard drive and it aborts. Never
found out what that really menas, but would like to know more about
that problem.

Windows XP and NTFS - protects your file system.
Reboot the computer and before it gets started booting into Windows, press
CTRL+ALT+D.. Tap those keys (together) a few times after powering it on
basically - it should (being a Dell) run a Disk Diagnostic for you. Dell
should have also left the Diagnostic Partition on there - but I cannot
recall how to easily get to it... If it is a newer Dell, you may be able to
tap "F12" at startup (before Windows start to load) and choose the Dell
Diagnostic Boot.
No, not recently. Did everything 6 months ago however.......it made
no difference. The problem has existed since the punchbox was new and
we complained to Dell about it. But, they never did anything becasue
we couldn't give them more specific information. Most likely Dell
screwed us......this should have been addressed under warrantly-they
flat out refused to listen to complaints without a specific error
indication.

You have to be fairly persistent with Dell *if* you don't purchase their
Gold Tech Support and/ore their Complete Care package (with laptops - spend
the extra money - get complete care.)
Dell doesn't care/it's now out of warranty. We spent hours talking to
Dell and their so called support. I took 2 days off of work to try and
get the computer problems resolved. Willie from India, or
whoever/whatever he was didn't seem to have a clue except to tell me to
do this or that, and then wait 3 hours so he could call me back after
we tried this or that. Believe me, Bill's support is 10 times better
than Dells....which ain't sayin' much.if you catch my drift.

As I said above, we probably should have pushed the issue while the
system was under warrantly.

Thanks Shenan. I'd running spybot now.........and will wipe the system
if I can't figure out whats going on.

As I suggested in another part of the thread - if it is possible for you to
backup this system with Norton Ghost or Acronis TrueImage - do that before
wiping it. Although with some of the descriptions of the problems - I am
afraid it may be hardware. =(
 
T

TRABEM

RUN, chkdsk /f. Runs at next boot.
RUN, MSCONFIG. Try Selective Startup and turn off all switches. Reboot and
see if any improvement. If yes, run msconfig again and turn on one switch at
a time. Also check your MSCONFIG STARTUP page to look for any suspicious
entries. Here you can also turn off some of the startup items to test any
performance impact.

Also go to My NetworkPlaces. If you have too many entries it will slow down
your system. I periodically delete all my entries here.

In addition to your Spyware and virus defenses, run "Hijack!This" to look
for any unusual entries.

Thanks nb,

I ran hijack, and it found some cookies and 2 browser hijackers. It
wants us to purchase the software in order to get rid of the problem
files however. Not sure about the need to do this or not..but will
consider purchasing.

My understanding is that a browser hijacker can only run in IE, and
that it can only be downloaded and executed if the user also has
activeX running. Once it is downloaded, it can be nearly impossible to
get rid of them as they are very smart about how they replicate
themselves, how they backup themselves and otherwise hide/remain
stealthy when tracked without specialty software.

But, I'm not sure this can really slow the computer down though they
probably need to be removed.

One is called overpro.com and the other is called specific911, both
are rated as high security risks.
 
S

Shenan Stanley

TRABEM said:
I ran hijack, and it found some cookies and 2 browser hijackers. It
wants us to purchase the software in order to get rid of the problem
files however. Not sure about the need to do this or not..but will
consider purchasing.

If you ran "HijackThis!", then it doesn't want to charge you for anything.
If you downloaded/used the wrong application, it may be asking you to buy
something. See Tip (10) from the list of tips I gave you for a legitimate
place to download the true HijackThis! application and a web page to parse
the result. Also that tip points out a web page that tells you which
antispyware applications are "false" ones.
My understanding is that a browser hijacker can only run in IE, and
that it can only be downloaded and executed if the user also has
activeX running. Once it is downloaded, it can be nearly impossible to
get rid of them as they are very smart about how they replicate
themselves, how they backup themselves and otherwise hide/remain
stealthy when tracked without specialty software.

Pretty much.
But, I'm not sure this can really slow the computer down though they
probably need to be removed.

You'd be surprised.
One is called overpro.com and the other is called specific911, both
are rated as high security risks.

Horrible nasty things that come loaded with other pieces of spyware/adware
later.
I can't find MY NETWORKPLACES............have no idea where to look
for it..it isn't listed in the control panel.

What version of Windows again?
If you right-click on the desktop, choose properties, select the "Desktop"
tab, click on the "Customize Desktop" button and put a checkbox next to "My
Network Places" and "OK" your way out of those windows - is it on your
desktop now?
 
T

TRABEM

No - that would be the Mobile Processor - not the Celeron.
Centrino technology and all that.


You are not *stuck* unless the laptop does not have a PCMCIA slot - and that
is unlikely coming from Dell.

Go to Dell's web site.
Specifically here:
http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs
( Short Link: http://snipurl.com/e21p )

- Type in your Service Tag number (If you don't know it, the web
page has a link to help you find it.) OR choose your product
type/model.
- Click on The Circular Blue and White Arrow next to whichever
data you enter.
- Choose your operating system (XP, right?) and Language and
then click on "Find Downloads".

Download the latest for each of your parts - especially the NIC for now.

Got all the updates, including the new bios (went from an A25 to an
A32 bios.

Ran the brief hardware test, then the extended test. All passed,
easily accessible with an F12 during the boot up. It runs ok after the
diagnostics and the new drivers, so all is well there.


Windows 98 uses almost NO resources when compared to that of Windows XP. On
a normal BOOT with nothing else installed I expect a Windows XP system to
consume more than 64MB of memory - easily - possibly as much as 100MB
depending on services and such. Then you start installing and opening
things.

Norton *more efficient* than McAfee. While I dislike McAfee for various
reasons - I won't say that Norton uses less resources. hah

OK, well the recommend is 4 years old, perhaps the big disparity
between the mcaffee and norton resource utilization has improved in
recent years. The guy at the local computer shop is very well
respected and only sells what he likes-the day I was there asking
about virus scanning, I saw them fix a mcaffee infected machine.

We used norton in our old win 98 machine, it never hogged resources in
a major way.........but it did bog down when transferring large
folders from one drive to another (presumably it was virus scanning
each file even though we weren't trying to run the programs in the
folder).

You have to be fairly persistent with Dell *if* you don't purchase their
Gold Tech Support and/ore their Complete Care package (with laptops - spend
the extra money - get complete care.)

Well, there is an interesting development with the Dell situation.
Today, just a few hours ago while downloading new drivers), I did not
find a driver for our particular harddrive. There was an 'ask dell'
live support link on the page.....so, I clicked on it and waited. A
very knowledgeable person came on, looked ath te dell list of
harddrive updates, and concluded that my particular harddrive didn't
have na updated driver available. I was very impressed----it was in
very sharp contrast to the PEE_POOR service we received during
warrantly! I got better service today with an out of warranty problem
than I got during the warranty period!!!!!!!!!!!

I had heard that Dell was in the process of bringing their tech
support back to the US (instead of outsourcing it to India and South
American countries). I guess they must have done this and fired a few
managerial people too-the Dell I saw today didn't exist 2 years ago
with regard to technical support!

As I suggested in another part of the thread - if it is possible for you to
backup this system with Norton Ghost or Acronis TrueImage - do that before
wiping it. Although with some of the descriptions of the problems - I am
afraid it may be hardware. =(

The hardware checks out according to the Dell diagnostics-see above.

I have an old version of Ghost from Norton Systemworks
2004............hopefully I can install just Ghost. I'm not sure I'd
really want to clone the HD though, especially since it's beginning to
look more and more like an OS problem.. Might be more of a problem to
clone the HD than it's worth.

I might just update the versions of the installed software that we
have, delete the old programs that we don't use anymore and then copy
everything but the OS to a cd for later information on the contents of
the original drive.

Regards,

T
 
T

TRABEM

If you ran "HijackThis!", then it doesn't want to charge you for anything.
If you downloaded/used the wrong application, it may be asking you to buy
something. See Tip (10) from the list of tips I gave you for a legitimate
place to download the true HijackThis! application and a web page to parse
the result. Also that tip points out a web page that tells you which
antispyware applications are "false" ones.

OK, I looked at tip 10, specifically the hijackthis link. Went there,
got it, ran it and it created a log file.

I do not know which items to fix and which to leave alone. Norton
antivirus prevented it from running on the first try..I had to shut
the norton off and power down the modem. Then it ran and created the
following logfile:

Logfile of HijackThis v1.99.1
Scan saved at 7:01:03 PM, on 8/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Art\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.tvguide.com/listings/index.asp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL
=
http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =
http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
- C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no
file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -
C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus -
{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton
SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program
Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program
Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DadApp] C:\Program
Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton
SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A}
/MODE CfgWiz
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program
Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program
Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
- C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD}
- C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger -
{4528BBE0-4E08-11D5-AD55-00010333D0AD} -
C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
- (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683}
- C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O16 - DPF: ppctlcab -
http://ppupdates.ca.com/downloads/scanner/ppctlcab.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13}
(PPSDKActiveXScanner.MainScreen) -
http://ppupdates.ca.com/downloads/scanner/axscanner.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo
Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj
Class) -
https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O17 -
HKLM\System\CCS\Services\Tcpip\..\{AFA7121F-89E1-42DF-9F88-2DD202679201}:
NameServer = 205.231.144.10,205.231.144.20
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec
Corporation - C:\Program Files\Common Files\Symantec
Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec
Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec
Corporation - C:\Program Files\Common Files\Symantec
Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) -
Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton
AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) -
Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton
AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec
Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program
Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec
Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec
Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation -
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\Security
Center\SymWSC.exe

What version of Windows again?
If you right-click on the desktop, choose properties, select the "Desktop"
tab, click on the "Customize Desktop" button and put a checkbox next to "My
Network Places" and "OK" your way out of those windows - is it on your
desktop now?

I have a habit of keeping the desktop clean-and windows clutters it
badly with all kinds of junk, especailly shortcuts that aren't needed.
So, I probably deleted the shortcut to it. For items that cannot be
deleted, I stichk them in a folder and leave it on the desktop. A few
itnes can't be moved at all, those i have to leave on the desktop.

I'll try to find it later on tonite when the house is a little more
quiet.

Regards,

T
 
T

TRABEM

What version of Windows again?
If you right-click on the desktop, choose properties, select the "Desktop"
tab, click on the "Customize Desktop" button and put a checkbox next to "My
Network Places" and "OK" your way out of those windows - is it on your
desktop now?

--

I restored the My Network Places icon to the desktop without
difficulty. Thanks. When I click on it, it comes up empty. So, an
excessive number of entries there isn't the problem.

I'm going to go back and do all the 10 tips you sent earlier before
giving up. At this point, I have yet to find a major problem, and
although the computer is running a little faster from the steps
already taken, it's still very poor.

Is it possible that the multiusers can be slowing it down? My wife has
her area and I have mine. We don't switch users often.....we usually
log off. If i decide to reinstall, should I eliminate the multiple
users or will having 2 users be ok???

Appreciate your input on this.

T
 

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