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[Tahir Garcia]

For the past few months the msn messenger on my


computer won't let me sign in. i was on a university


ethernet service and eve at home on my dial-up connection
and we recently got DSL. I received a message from the msn.
com people saying that i needed to update my windows
messenger to version 4.7.2000. i did so


and now it won't let me sign in I had MSN 4.7 before but I
downloaded it again to make sure. I was the only way that I
could sign into the messenger, I cannot sign onto hotmail
from Internet Explorer, I cannot sign in with msn explorer
cannot sign onto msn6 and now cannot sign into windows
messenger. When i attempt to sign in, an error message
comes up that tells me that either my sign-in name or
password is not valid. they are both valid, my sign-in name
is a hotmail address that i check every day and i have not
changed nor altered my password since this started
happening. i think it must have something to do with
security settings, but i don't recall changing any. could
one of you please help me fix my computer and tell me what
i need to do to be able to run messenger again?

 

[Jonathan Kay [MVP]]

Greetings Tahir,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com