Shutdown Problem

[Lou]

After accessing the internet through either IE7 or OE6 and then returning to
my desk top, my computer will not shutdown.
When I click on Start|Turn off Computer, the cursor turns into an hourglass
and the computer locks up.
Is there any way to track the source of this problem and correct it?

 

[Mike Lowery]

http://support.microsoft.com/kb/326841/en-us

 

[Malke]

After accessing the internet through either IE7 or OE6 and then returning to
my desk top, my computer will not shutdown.
When I click on Start|Turn off Computer, the cursor turns into an hourglass
and the computer locks up.
Is there any way to track the source of this problem and correct it?

1. Make sure the computer is completely virus/malware-free:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

2. If the machine is clean, go through this shutdown troubleshooter:
http://www.aumha.org/win5/a/shtdwnxp.htm


Malke