M
missie.poler
I am running Windows Vista and Office Professional 2007 on an Acer Extensa
5420. I installed office and everything works fine except outlook. I am
connecting to mail.charter.net and I can receive e-mails, but I cannot send
any. I have set the configurations with mail.charter.net for both incoming
and outgoing pop3 settings and also with pop.charter.net for incoming and
smtp.charter.net for pop3 settings. Both configurations will receive
messages, but neither will send. These configurations work for Outlook
express and webmail, there is nothing wrong with my account. I have
successfully configured two other machines, but this one is giving me the
most grief.
When I try to test settings or send a message I get an error that says
Send test e-mail message: Outlook cannot connect to your outgoing (SMTP)
e-mail server. If you continue to receive this message, contact your server
administrator or Internet service provider (ISP).
I contacted my isp and they said since it works with outlook express and
webmail then it has nothing to do with the account and they do not support
anything beyond webmail access.
I do not need to authenticate, so I left the box unchecked in mail set up as
well as in addition settings.
Yes, I did follow the instructions to the T from
http://charter.com/customers/support.aspx?supportarticleid=1410. When that
did not work, I contacted customer support for charter
and they gave me the alternative to try (using pop.charter.net and
smtp.charter.net) since neither worked for outlook 07 but both work for
Outlook express and web mail, they instructed me to seek support from outlook.
I do not have any AV Scanning the mail. This is my laptop that the problem
exists on and I rely on it every time I leave the house. It goes with me to
school, to work, to my kids multiple practices, etc. So using another
machine where the configurations are working is rarely an option.
Please help~
5420. I installed office and everything works fine except outlook. I am
connecting to mail.charter.net and I can receive e-mails, but I cannot send
any. I have set the configurations with mail.charter.net for both incoming
and outgoing pop3 settings and also with pop.charter.net for incoming and
smtp.charter.net for pop3 settings. Both configurations will receive
messages, but neither will send. These configurations work for Outlook
express and webmail, there is nothing wrong with my account. I have
successfully configured two other machines, but this one is giving me the
most grief.
When I try to test settings or send a message I get an error that says
Send test e-mail message: Outlook cannot connect to your outgoing (SMTP)
e-mail server. If you continue to receive this message, contact your server
administrator or Internet service provider (ISP).
I contacted my isp and they said since it works with outlook express and
webmail then it has nothing to do with the account and they do not support
anything beyond webmail access.
I do not need to authenticate, so I left the box unchecked in mail set up as
well as in addition settings.
Yes, I did follow the instructions to the T from
http://charter.com/customers/support.aspx?supportarticleid=1410. When that
did not work, I contacted customer support for charter
and they gave me the alternative to try (using pop.charter.net and
smtp.charter.net) since neither worked for outlook 07 but both work for
Outlook express and web mail, they instructed me to seek support from outlook.
I do not have any AV Scanning the mail. This is my laptop that the problem
exists on and I rely on it every time I leave the house. It goes with me to
school, to work, to my kids multiple practices, etc. So using another
machine where the configurations are working is rarely an option.
Please help~