Send Error Report

[A naive user]

After installing the last set of Microsoft Update patches for XP SP3 Home
edition, 9 out of ten applications crash after a few minutes and inform me to
send an error report. Anyone know why the apps are crashing and what to do
about it?

thanks

 

[Shenan Stanley]

After installing the last set of Microsoft Update patches for XP SP3 Home
edition, 9 out of ten applications crash after a few minutes and inform me
to
send an error report. Anyone know why the apps are crashing and what to
do
about it?

- Specific patches (KB######)?
- List of apps (list 9 of them at least) that crash?
- Exact text of error message they are giving you?
- What AntiVirus software do you use?
- When was the last time you utilized some antispyware software and which
ones did you use?

 

[Gerry]

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[A naive user]

KB961118, kb890830, kb967715, kb958690, kb938464,kb960225, kb961260,
kb960715, kb951847

Use Nortons 360 AV

Apps, FIFA09, Roxio, Football Manager, (will add other apps as I load them).

Error message is 'App has encountered a problem and needs to close we are
sorry for the inconvience. if you were in the middle of something the
information you were working on might be lost. Please tell microsoft about
this problem we have created an error report that you can send to us. we
will treat yhis report as confidential and anonymous. To see what data this
error report contains click here.'

 

[Gerry]

What is the CPU and how much RAM does the computer have? Right click on
the My Computer icon on ther Desktop and select Properties to get this
information.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[A naive user]

Ok, had password probs, info is:
CPU = AMD Athlon(tm) 64 Processor 3500+ 2.2 GHZ
RAM 1.00 GB

Task Manager
total 507244
Limit 2517168
Peak 555828

thanks

 

[A naive user]

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 08/04/2009
Time: 21:05:49
User: N/A
Computer: ALEXANDER
Description:
Faulting application fifa09.exe, version 0.0.0.0, faulting module
fifa09.exe, version 0.0.0.0, fault address 0x001e862f.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 69 66 ure fif
0018: 61 30 39 2e 65 78 65 20 a09.exe
0020: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0028: 69 6e 20 66 69 66 61 30 in fifa0
0030: 39 2e 65 78 65 20 30 2e 9.exe 0.
0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 31 65 38 36 32 66 001e862f
0050: 0d 0a ..

 

[Gerry]

Unistall and reinstall fifa09

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Kaja]

Well I would like to try to help. but i do have a lot of qustions for you to
help me clarify and try to isolate the problems. So if I understand your
issue right you updated patches with Microsoft, which can cause problems.
Now you say "9 out of ten applications are crashing" Define specifically
what you mean by applications. Do you mean programs, and if so which ones?
Did they crash before?
One possibility is to use system restore to roll back your computer in
time to a date before you installed the updates. That may fix things.

As far as error reporting you should have the option of "send error report"
"dont send error report". The information sent in an error report contains
no personally identifiable information. But before you act on this there
should be an option to view the details of the error report. View the
details and hopefully it will provide you details with an error code such as
something like 0000ce... etc. Now take the error codes one by one and type
them exactly as they appear into Google search. The search results should
produce numerous links with perhaphs links to Microsoft and or other sites.
Read these and see if an explanation of what causes the error is provided and
how to fix it. Get back to me with answers to my questions and try these
suggestions and I will see if I can help you more.
Best regards,
Kaja