Search cannot find phone numbers in the "Business Phone 2" field

[GWizz]

I use Windows Search 4.0 with Outlook 2007 to look up contact phone numbers.
This has been a great tool to allow me to look up a caller ID numbers and
find the associated contact in my address book. But I have found that phone
numbers in the "Business phone 2" field seem to be invisible to Windows
search. The problem occurs with all contacts in my address book. The number
is there in the "Business Phone 2" field, but Windows Search cannot find it.I
have painfully rebuild the index, yet WS still cannot find any numbers listed
in the "Business Phone 2" field.

Here's what I use this search for...

1. My phone rings
2. I quickly look at the displayed phone number on my caller ID.
3. If there is no name, I enter the last four digits into the search window
in Outlook contacts.
4. Before the fourth ring, the search results show me all contacts with
those four digits in one of the phone numbers, and I know who's calling.

But this doesn't work if the phone number is in the "Business phone 2" field.

WHY NOT?
Is there a way to make this work?

 

[Russ Valentine [MVP-Outlook]]

When you examine the fields that IS indexes, you will note that "Business
Phone 2" is not among them. You use Advanced Find for fields that IS does
not index.

 

[GWizz]

I understand your comment about indexing, but I do not understand what "IS'
is.

I need a way to QUICKLY look up phone numbers. Advanced find isn't fast
enough, and the way it display the results is not "friendly" enough to pick
out the callers name (remember, I'm doing this while the phone is ringing)

This leaves me with two questions and a suggestion for Microsoft:
1. How can I identify the fields that ARE indexed?
2. Is there a way to add fields to those indexed?
Suggestion: I can dial a phone number from inside a contact record, please
add the ability for Outlook to pick up the caller ID and tell me who is
calling.

Thanks

When you examine the fields that IS indexes, you will note that "Business
Phone 2" is not among them. You use Advanced Find for fields that IS does
not index.
--
Russ Valentine
[MVP-Outlook]

I use Windows Search 4.0 with Outlook 2007 to look up contact phone
numbers.
This has been a great tool to allow me to look up a caller ID numbers and
find the associated contact in my address book. But I have found that
phone
numbers in the "Business phone 2" field seem to be invisible to Windows
search. The problem occurs with all contacts in my address book. The
number
is there in the "Business Phone 2" field, but Windows Search cannot find
it.I
have painfully rebuild the index, yet WS still cannot find any numbers
listed
in the "Business Phone 2" field.

Here's what I use this search for...

1. My phone rings
2. I quickly look at the displayed phone number on my caller ID.
3. If there is no name, I enter the last four digits into the search
window
in Outlook contacts.
4. Before the fourth ring, the search results show me all contacts with
those four digits in one of the phone numbers, and I know who's calling.

But this doesn't work if the phone number is in the "Business phone 2"
field.

WHY NOT?
Is there a way to make this work?

 

[Russ Valentine [MVP-Outlook]]

IS = Instant Search. That's what you said you were using. Just expand the IS
dialog box (hint: down arrows) to see which fields you should be able to
pick up with IS and which fields you can add to IS.

Outlook has no dialing functions whatsoever. It simply hands off to the
Windows dialer, a very bare bones utility. You seem to be looking for CRM
software. Outlook is not and never will be CRM software.
--
Russ Valentine
[MVP-Outlook]

I understand your comment about indexing, but I do not understand what "IS'
is.

I need a way to QUICKLY look up phone numbers. Advanced find isn't fast
enough, and the way it display the results is not "friendly" enough to
pick
out the callers name (remember, I'm doing this while the phone is ringing)

This leaves me with two questions and a suggestion for Microsoft:
1. How can I identify the fields that ARE indexed?
2. Is there a way to add fields to those indexed?
Suggestion: I can dial a phone number from inside a contact record, please
add the ability for Outlook to pick up the caller ID and tell me who is
calling.

Thanks

When you examine the fields that IS indexes, you will note that "Business
Phone 2" is not among them. You use Advanced Find for fields that IS does
not index.
--
Russ Valentine
[MVP-Outlook]

I use Windows Search 4.0 with Outlook 2007 to look up contact phone
numbers.
This has been a great tool to allow me to look up a caller ID numbers
and
find the associated contact in my address book. But I have found that
phone
numbers in the "Business phone 2" field seem to be invisible to Windows
search. The problem occurs with all contacts in my address book. The
number
is there in the "Business Phone 2" field, but Windows Search cannot
find
it.I
have painfully rebuild the index, yet WS still cannot find any numbers
listed
in the "Business Phone 2" field.

Here's what I use this search for...

1. My phone rings
2. I quickly look at the displayed phone number on my caller ID.
3. If there is no name, I enter the last four digits into the search
window
in Outlook contacts.
4. Before the fourth ring, the search results show me all contacts with
those four digits in one of the phone numbers, and I know who's
calling.

But this doesn't work if the phone number is in the "Business phone 2"
field.

WHY NOT?
Is there a way to make this work?