I don't see where I can attach the notepad , therefore I will paste it into
this message:
I tried not to duplicate the issue.
Event Type: Error
Event Source: OneTouch 4.0 Monitor
Event Category: None
Event ID: 111
Date: 6/23/2009
Time: 7:02:14 AM
User: N/A
Computer: SEAGATE
Description:
Unable to Interact with Console Session Object [Tray Hrdw update DONE].
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 6/22/2009
Time: 6:02:32 AM
User: N/A
Computer: SEAGATE
Description:
Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 38 re.exe 8
0020: 2e 30 2e 36 30 30 31 2e .0.6001.
0028: 31 38 37 30 32 20 69 6e 18702 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000
Event Type: Error
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 6/21/2009
Time: 8:04:25 AM
User: N/A
Computer: SEAGATE
Description:
Fault bucket 751564456.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 37 35 31 35 36 34 34 35 75156445
0010: 36 0d 0a 6..
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 6/21/2009
Time: 8:17:08 AM
User: N/A
Computer: SEAGATE
Description:
Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 38 re.exe 8
0020: 2e 30 2e 36 30 30 31 2e .0.6001.
0028: 31 38 37 30 32 20 69 6e 18702 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000
Event Type: Error
Event Source: OneTouch 4.0 Monitor
Event Category: None
Event ID: 111
Date: 6/20/2009
Time: 11:02:36 AM
User: N/A
Computer: SEAGATE
Description:
Unable to Interact with Console Session Object [The remote procedure call
failed and did not execute.].
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 6/17/2009
Time: 8:18:51 PM
User: N/A
Computer: SEAGATE
Description:
Faulting application hpwinvnc4.exe, version 4.1.2.2, faulting module
hpwinvnc4.exe, version 4.1.2.2, fault address 0x0000905a.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 68 70 77 ure hpw
0018: 69 6e 76 6e 63 34 2e 65 invnc4.e
0020: 78 65 20 34 2e 31 2e 32 xe 4.1.2
0028: 2e 32 20 69 6e 20 68 70 .2 in hp
0030: 77 69 6e 76 6e 63 34 2e winvnc4.
0038: 65 78 65 20 34 2e 31 2e exe 4.1.
0040: 32 2e 32 20 61 74 20 6f 2.2 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 30 39 30 35 61 0d 0a 00905a..
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 6/17/2009
Time: 8:07:02 PM
User: N/A
Computer: SEAGATE
Description:
Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 38 re.exe 8
0020: 2e 30 2e 36 30 30 31 2e .0.6001.
0028: 31 38 37 30 32 20 69 6e 18702 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 6/16/2009
Time: 9:36:22 PM
User: N/A
Computer: SEAGATE
Description:
Hanging application AuctionSplash.exe, version 2.1.0.79, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 41 75 63 74 69 6f Auctio
0018: 6e 53 70 6c 61 73 68 2e nSplash.
0020: 65 78 65 20 32 2e 31 2e exe 2.1.
0028: 30 2e 37 39 20 69 6e 20 0.79 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11904
Date: 6/14/2009
Time: 9:22:46 PM
User: SEAGATE\Dorlaie Cleva
Computer: SEAGATE
Description:
Product: SolutionCenter -- Error 1904. Module
C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx failed to register. HRESULT
-2147220473. Contact your support personnel.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 41 35 41 42 39 44 35 {A5AB9D5
0008: 45 2d 35 32 45 32 2d 34 E-52E2-4
0010: 34 30 65 2d 41 33 45 44 40e-A3ED
0018: 2d 39 35 31 32 45 32 35 -9512E25
0020: 33 43 38 31 41 7d 3C81A}
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11905
Date: 6/14/2009
Time: 8:34:50 PM
User: SEAGATE\Dorlaie Cleva
Computer: SEAGATE
Description:
Product: DocMgr -- Error 1905. Module C:\Program Files\HP\Digital
Imaging\help\hpqdummy.dll failed to unregister. HRESULT -2147220472.
Contact your support personnel.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 44 31 34 32 46 45 33 {D142FE3
0008: 39 2d 33 33 38 36 2d 34 9-3386-4
0010: 44 38 32 2d 39 41 44 33 D82-9AD3
0018: 2d 33 36 44 34 41 39 32 -36D4A92
0020: 41 43 33 43 32 7d AC3C2}
Event Type: Error
Event Source: ESENT
Event Category: Logging/Recovery
Event ID: 455
Date: 6/14/2009
Time: 6:52:27 PM
User: N/A
Computer: SEAGATE
Description:
wuaueng.dll (5680) SUS20ClientDataStore: Error -1022 (0xfffffc02) occurred
while opening logfile C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: ESENT
Event Category: General
Event ID: 489
Date: 6/14/2009
Time: 6:52:27 PM
User: N/A
Computer: SEAGATE
Description:
wuauclt (5680) An attempt to open the file
"C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" for read only access
failed with system error 1392 (0x00000570): "The file or directory is
corrupted and unreadable. ". The open file operation will fail with error
-1022 (0xfffffc02).
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11310
Date: 6/14/2009
Time: 6:51:10 PM
User: SEAGATE\Dorlaie Cleva
Computer: SEAGATE
Description:
Product: SmartWebPrintingOC -- Error 1310. Error writing to file:
C:\WINDOWS\winsxs\Manifests\x86_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.91_x-ww_6e85597b.cat.
System error 0. Verify that you have access to that directory.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 35 31 30 39 43 30 36 {5109C06
0008: 34 2d 38 31 33 45 2d 34 4-813E-4
0010: 45 38 37 2d 42 30 44 45 E87-B0DE
0018: 2d 43 38 41 46 37 42 35 -C8AF7B5
0020: 42 43 30 32 42 7d BC02B}
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11304
Date: 6/14/2009
Time: 6:50:27 PM
User: SEAGATE\Dorlaie Cleva
Computer: SEAGATE
Description:
Product: SmartWebPrintingOC -- Error 1304. Error writing to file:
C:\WINDOWS\winsxs\Manifests\x86_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.91_x-ww_6e85597b.manifest. Verify that you have access to that directory.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 35 31 30 39 43 30 36 {5109C06
0008: 34 2d 38 31 33 45 2d 34 4-813E-4
0010: 45 38 37 2d 42 30 44 45 E87-B0DE
0018: 2d 43 38 41 46 37 42 35 -C8AF7B5
0020: 42 43 30 32 42 7d BC02B}
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11904
Date: 6/13/2009
Time: 10:01:38 AM
User: SEAGATE\Dorlaie Cleva
Computer: SEAGATE
Description:
Product: DocMgr -- Error 1904. Module C:\Program Files\HP\Digital
Imaging\help\hpqdummy.dll failed to register. HRESULT -2147220473. Contact
your support personnel.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 44 31 34 32 46 45 33 {D142FE3
0008: 39 2d 33 33 38 36 2d 34 9-3386-4
0010: 64 38 32 2d 39 41 44 33 d82-9AD3
0018: 2d 33 36 44 34 41 39 32 -36D4A92
0020: 41 43 33 43 32 7d AC3C2}
Security NONE
System:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 6/23/2009
Time: 5:58:19 PM
User: N/A
Computer: SEAGATE
Description:
The HP CUE DeviceDiscovery Service service hung on starting.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 6/23/2009
Time: 5:56:53 PM
User: N/A
Computer: SEAGATE
Description:
The ClipBook service depends on the Network DDE service which failed to
start because of the following error:
The service cannot be started, either because it is disabled or because it
has no enabled devices associated with it.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date: 6/23/2009
Time: 7:11:34 AM
User: N/A
Computer: SEAGATE
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the
stisvc service.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 6/23/2009
Time: 7:07:53 AM
User: N/A
Computer: SEAGATE
Description:
The HP CUE DeviceDiscovery Service service hung on starting.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 6/23/2009
Time: 7:06:32 AM
User: N/A
Computer: SEAGATE
Description:
The ClipBook service depends on the Network DDE service which failed to
start because of the following error:
The service cannot be started, either because it is disabled or because it
has no enabled devices associated with it.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 6/23/2009
Time: 5:22:25 AM
User: N/A
Computer: SEAGATE
Description:
The ClipBook service depends on the Network DDE service which failed to
start because of the following error:
The service cannot be started, either because it is disabled or because it
has no enabled devices associated with it.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
nass said:
It could be, if the printer software broken something it can cause this issue.
Have a look in the Event Viewer and send us the error messages you will see
there in in the event viewer in your next post:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
If you are sure it is an infestation try these steps:
Run a thorough scan by doing the following steps:
Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .
Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html
HTH,
nass
---
http://www.nasstec.co.uk
DLGolfs said:
Update: Looks like it is freezing the entire computer, mouse, keyboard, and
has nothing to do with the screen saver. All is frozen.
I have downloaded the procexp and can run that to see what is running but I
can't get there if my mouse is frozen.
I don't think it has anything to do with the scren saver. Basically when it
sits unattended, after ? minutes, it freezes. I turned the screen saver off
and in the AM, everything was frozen.
I noticed an extra device on a USB port and uninstalled the USB and rebooted.
Also, I install software for my piece of junk HP printer (14 hours of
software support and it still does not print!) J6480 Office jet. When I
installed it , I updated it and I received an error that my /$secure and
cmd.exe file was corrupted. ran ckdsk and nothing there, delted the update
and software and re-installed the HP software downloaded from HP website with
the help of the support team. Could this have anything to do with the
problem? The problem started after that time.
