Right-Click Very Slow after Ghost Clone

[o1d_dude]

Thanks to everyone who responded with q&d's, (registry
fixes, disconnecting the LAN cable, etc).

I reported the problem last night to Symantec via
their "email your problem to us" function on the Symantec
website. Received an auto-responder acknowledgement but
nothing else.

I disabled NAV, noticed no change in the behavior, and re-
enabled NAV.

This morning, my desktop works properly (no delay when
right clicking desktop icons) but there is still a very
long delay in opening the NAV control panel. My home LAN
runs 24/7 so there was no shutdown and/or reboot involved.

Go figure.

-----Original Message-----
Don Miller scriveva fra l'altro:

After a difficult upgrade to a larger hard drive using Ghost to clone
my original disk with Win2K (after many, many posts and I was finally
able to log on) I have found that when I right-click document icons,
shortcuts, device icons (e.g. to delete, send to, get properties,
etc.) it takes about 20 seconds (with the hourglass showing and
explorer.exe taking up CPU in the Task Manager ) for the right-click
menu to appear. The right-click menu appears promptly when I
right-click My Computer and My Network Places. I suspect (I don't
know why) that this has something to do with userinit.exe

Would anyone know what could cause such behavior (and

how to fix it)?

I repeat here a q&d work around:
backup and then delete the value from the following registry keys:

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Symantec.N
orton.Antivir

us.IEContextMenu]

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\Symant
ec.Norton.Ant

ivirus.IEContextMenu]

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\Syman
tec.Norton.An
tivirus.IEContextMenu]

As someone here pointed out, the most annoying problem was the delay in
context-menu opening. Breaking the link between right- click and NAV
seems to solve this issue.

HTH &
Regards,
Paolo Arosio

--
"La dimostrazione dell'esistenza di specie intelligenti nell'universo
e' che non ci vengono a trovare"

.

 

[Mark]

AND I can't seem to find anywhere on the Symantec site that anyone can
report these things without spending $29.95!!!!

I just got off the phone with Symantec support ( and I didin't pay
them for the call either!), it seems that Symantec pushed out a bad
set of virus definitions! The signatures are all corrupted. This
causes the virus scan utility to run extremely slow and if you have
auto checks on or the MS Office plugin enabled it causes all of the
problems talked about in this and several other threads today. They
are saying there is some 10's of thousands of user effected by this.
Anyone who has done a Live Update since yesterday afternoon will be
effected!

There is no estimate on when they will have a fix! The work arounds
are not pleaseant either. The simpliest and still have some
protection is to revert back to yesterday mornings virus definitions,
assuming you have them backed up somewhere. The way to do this is to
first disconnect your self from the network, then you can start Norton
and disable automatic Live Updates, then go ahead and restore
yesterday mornings virus files, and then it is safe to reconnect the
network.

OH Boy, are we having FUN Yet!!!

Good Luck,
Mark

 

[David]

Ditto - ditto - ditto.
As I began troubleshooting said problem I also notices that NAV has
added a mysterious toolbar to Internet Explorer. Boy - is that F*****
Up or what. It was obviously added by a recent Live Update download
but of course, failed to ask my permission.

 

[Jim Burrill]

Found the solution on another post

<snip>
The answer is:
----------------
the issue could be resolved by
disabling the publisher's certificate revocation in Internet Explorer
(IE) 6.0. I suggest you to refer the steps mentioned below, which will
assist you in disabling the publisher's certificate revocation:

1. Open Internet Explorer.
2. Click on Tools > Internet Options
3. Select Advanced > Security
4. Disable/Uncheck the option "Check for Publisher's Certificate
Revocation"

</snip>

http://groups.google.com/[email protected]&rnum=4

no more checking for revocation, but it works for now.

 

[Allan Gould]

Found the solution on another post

<snip>
The answer is:
----------------
the issue could be resolved by
disabling the publisher's certificate revocation in Internet Explorer
(IE) 6.0. I suggest you to refer the steps mentioned below, which will
assist you in disabling the publisher's certificate revocation:

1. Open Internet Explorer.
2. Click on Tools > Internet Options
3. Select Advanced > Security
4. Disable/Uncheck the option "Check for Publisher's Certificate
Revocation"

Thank you, Sir. You are a gentleman.
Appears to have sorted it for me.
Allan in North Yorks.

 

[paul]

You are correct... I was up for many hours last night trying to figure
out way my right-click was so slow and Norton took forever to launch.
And I narrowed it down to NAV, man what a problem. I can't wait for
the update. I also can't wait to upgrade to AVG.


Paul

 

[Bob Ross]

Here's a work around for the Norton Anti Virus slow bug.

If you have Norton Antivirus and got the Jan 7 2004 ish update, you
are probably getting a long delay opening files, opening Norton
Antivirus configuration panels, openning office docs and even right
clicking.
If you disconnect your ethernet, it fixes it, but thats not a good
solution if you are networked and require it.
Symantec will probably have a fix later but for now, here's what we
found that works for now.

1. First, disconnect your ethernet, otherwise this process will be
verys slow.
2. Go to your Norton Antivirus, and disable the automatic Liveupdate
3. Go to C:\Program Files\Common Files\Symantec Shared
4. Rename the file called CommonClient.dat to something else like
CommonClient.dat.bad
5. Rename the file called CommonClient_old.dat to CommonClient.dat
6. Reconnect your ethernet.
7. Until theres a new fix for this, DON'T do client updates with NAV's
liveupdate!

Now, you can right click files again, open NAV's control panel,
actually have your office files scanned, etc.

If you don't find the right CommonClient.dat file, try to find an
older version from another PC that did not get the latest update.

As a last resort, reinstall NAV, and don't do the client update.
Hope that helps, it worked for me and 5 other co-workers who had
automatic live updates enabled!



"Pegasus \(MVP\)" <[email protected]> wrote in message

The solution for me was to disable Office 2000 plug in NAV.

 

[Guest]

go to internet explorer properties and uncheck under
advanced/security the "check for Publishers certificate
revocation. I had the sme problem and this fixed it. It
sarted after I installed NAV 2003/ systemworks.
Good luck mark

-----Original Message-----
Don Miller scriveva fra l'altro:

After a difficult upgrade to a larger hard drive using Ghost to clone
my original disk with Win2K (after many, many posts and I was finally
able to log on) I have found that when I right-click document icons,
shortcuts, device icons (e.g. to delete, send to, get properties,
etc.) it takes about 20 seconds (with the hourglass showing and
explorer.exe taking up CPU in the Task Manager ) for the right-click
menu to appear. The right-click menu appears promptly when I
right-click My Computer and My Network Places. I suspect (I don't
know why) that this has something to do with userinit.exe

Would anyone know what could cause such behavior (and

how to fix it)?

I repeat here a q&d work around:
backup and then delete the value from the following registry keys:

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Symantec.N
orton.Antivir

us.IEContextMenu]

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\Symant
ec.Norton.Ant

ivirus.IEContextMenu]

[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\Syman
tec.Norton.An
tivirus.IEContextMenu]

As someone here pointed out, the most annoying problem was the delay in
context-menu opening. Breaking the link between right- click and NAV
seems to solve this issue.

HTH &
Regards,
Paolo Arosio

--
"La dimostrazione dell'esistenza di specie intelligenti nell'universo
e' che non ci vengono a trovare"

.