Restore Point

J

Jack Bostick

i WAS TRING TO INSTALL AN ANTIVURUS on my dads computer and when it started
it said makeing a restore point. Somehow it restore back to 2003, and no
restore points before the 13th not even the one that it made when i was
instaaling program, HELP, dads nnot to pleased with me and i am 1.5 hrs away

TIA

Jack
 
S

Shenan Stanley

Jack said:
i WAS TRING TO INSTALL AN ANTIVURUS on my dads computer and when it
started it said makeing a restore point. Somehow it restore back to
2003, and no restore points before the 13th not even the one that
it made when i was instaaling program, HELP, dads nnot to pleased
with me and i am 1.5 hrs away

Wha? Somehow you missed telling some part(s) of that story.

You were attempting the installation of some unknown antivirus application
(good information to provide) on your father's computer who lives about an
hour and a half from your current location (remotely in some manner - using
some application or just telling him what to do over the phone maybe - good
information to provide) and during the installation the operating system (as
one would do setup by default) started to create a System Restore point.

Suddenly - without any intervention (told of by you) by you - the system was
restored to how it was at some point back in 2003 (it is highly unlikely
Windows System Restore would do anything like that - it just doesn't keep
them back that far - not even close to the 6-7 years that woud require at
this point.)

So - what you need to do is better describe what happened and how it
happened.

How you were doing this remote installation, what antivirus application you
were replacing and how you uninstalled the original before installing the
new one, how it was suddenly 'restored' to a prior date, etc.

The only feasible way I can see the system being restored that far back is
with the use of some third party application that perhaps the OEM installed
to allow a user to restire a computer to its 'as purchased' state in case of
a serious malfunction. I dread the possibility that you might mention one
or more Norton product - including but not limited to "Go Back" or something
similar.

Pretty much - without backups - this may be a lost cause.

Your father shoud have backups. If he never made any - that sucks. Get him
a Seagate Repica and get it hooked up for him for any such future incidents.
 
R

Russ SBITS.Biz [SBS-MVP]

Well your Dad could always "PAY" for support
and get worse support.

(Sorry He needs to realize the effort)

Also he doesn't "Lose" any files
just installed applications.

if this PC has NEVER had any AV on it
I'd consider this Lucky
That you aren't having more issues....

So is the issue Just that he's not happy?
or that applications aren't installed?

Also Did you find any viruses?
Russs

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com
 
J

Jack Bostick

Yes it had an antivirus on it before but it expired and i was installing a
new one on there? So there is no way i got back to the previous month to
undo this?????

Russ SBITS.Biz said:
Well your Dad could always "PAY" for support
and get worse support.

(Sorry He needs to realize the effort)

Also he doesn't "Lose" any files
just installed applications.

if this PC has NEVER had any AV on it
I'd consider this Lucky
That you aren't having more issues....

So is the issue Just that he's not happy?
or that applications aren't installed?

Also Did you find any viruses?
Russs

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com


Jack Bostick said:
i WAS TRING TO INSTALL AN ANTIVURUS on my dads computer and when it
started
it said makeing a restore point. Somehow it restore back to 2003, and no
restore points before the 13th not even the one that it made when i was
instaaling program, HELP, dads nnot to pleased with me and i am 1.5 hrs
away

TIA

Jack
 
P

PA Bear [MS MVP]

Yes it had an antivirus on it before but it expired and...

Do not pass Go!

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do a clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
fix this!

HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before using a flash drive or SDCard that isn't brand-new or hasn't been
freshly formatted:

4 steps to help protect your new computer before you go online
http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Tip: After getting the computer fully-patched, download/install KB971029
manually: http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial and download/run the
appropriate removal tool before installing any updates, Windows Service
Packs or IE upgrades and before installing your new anti-virus application
(which will require WinXP SP3 to be installed).

Norton Removal Tool
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Also see:

Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx

Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

Jack said:
Yes it had an antivirus on it before but it expired and i was installing a
new one on there? So there is no way i got back to the previous month to
undo this?????

Russ SBITS.Biz said:
Well your Dad could always "PAY" for support
and get worse support.

(Sorry He needs to realize the effort)

Also he doesn't "Lose" any files
just installed applications.

if this PC has NEVER had any AV on it
I'd consider this Lucky
That you aren't having more issues....

So is the issue Just that he's not happy?
or that applications aren't installed?

Also Did you find any viruses?
Russs

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Microsoft Certified Small Business Specialist
24hr SBS Remote Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
Free Trial Microsoft Online Services - www.Microsoft-Online-Services.com


Jack Bostick said:
i WAS TRING TO INSTALL AN ANTIVURUS on my dads computer and when it
started
it said makeing a restore point. Somehow it restore back to 2003, and no
restore points before the 13th not even the one that it made when i was
instaaling program, HELP, dads nnot to pleased with me and i am 1.5 hrs
away

TIA

Jack
 
S

Shenan Stanley

Jack said:
Yes it had an antivirus on it before but it expired and i was
installing a new one on there? So there is no way i got back to
the previous month to undo this?????

System Restore wouldn't work that way anyway. It only protects the *system*
files - not the owners of the system's files. If you are noticing (somehow)
that it is restored back to 2003 (How are you determining that? I forgot to
ask that.) - system restore is not going to save your butt or his files.

Same response I gave before...

Somehow you missed telling some part(s) of that story.

You were attempting the installation of some unknown antivirus application
(good information to provide) on your father's computer who lives about an
hour and a half from your current location (remotely in some manner - using
some application or just telling him what to do over the phone maybe - good
information to provide) and during the installation the operating system (as
one would do setup by default) started to create a System Restore point.

Suddenly - without any intervention (told of by you) by you - the system was
restored to how it was at some point back in 2003 (it is highly unlikely
Windows System Restore would do anything like that - it just doesn't keep
them back that far - not even close to the 6-7 years that woud require at
this point.)

So - what you need to do is better describe what happened and how it
happened.

How you were doing this remote installation, what antivirus application you
were replacing and how you uninstalled the original before installing the
new one, how it was suddenly 'restored' to a prior date, etc.

The only feasible way I can see the system being restored that far back is
with the use of some third party application that perhaps the OEM installed
to allow a user to restire a computer to its 'as purchased' state in case of
a serious malfunction. I dread the possibility that you might mention one
or more Norton product - including but not limited to "Go Back" or something
similar.

Pretty much - without backups - this may be a lost cause.

Your father shoud have backups. If he never made any - that sucks. Get him
a Seagate Repica and get it hooked up for him for any such future incidents.
 
J

Jack Bostick

It went back to 2003 because I seen Notron antivirus 2003. And as for the
rest of your undermining question. Forget about them. I was ther at his house
WHEN I DID THIS, not him. AV was called Threat, Mcafee expired 1 month ago,
and do you have to keep posting the same reply??
 
J

Jack Bostick

Yes it had an AV on it that expireda month ago, so i was goiung to put Threat
AV on it. Like I said before it installed it said make a restore point. No
Viruses. And I am not happy that i lost all his files and pictures he had of
the grandchildren

Thanks
 
S

Shenan Stanley

Jack said:
It went back to 2003 because I seen Notron antivirus 2003. And as
for the rest of your undermining question. Forget about them. I was
ther at his house WHEN I DID THIS, not him. AV was called Threat,
Mcafee expired 1 month ago, and do you have to keep posting the
same reply??

Well - I did it twice because you did not answer any of the questions. They
were pretty straight forward and you did leave out the details I requested
that might assist people in helping you fix the problem.

I know you are probably frustrated, but there was nothing wrong with the
questions I asked or how they were asked. You may be 'sensitive' right now
because something is messed up and you feel obligated to fix it. I get
that. However - it doesn't change your situation and with the right
information - someone might be able to help you. You did not provide it and
I pointed that out and asked you what needed to be asked. Nothing more. If
you took it as attacking you, "undermining" you, you were mistaken due to
your likely state of panic over what happened.

Now - Norton AV 2003 appearing is strange - but not proof the system got
'restored' to a previous state/back to 2003. It may have been poorly
uninstalled - Norton has a tendency to stick around - especially the older
versions like that - thus Symantec/Norton made a tool to cleanup their own
messes:
http://fileforum.betanews.com/detail/Norton-Removal-Tool-for-Windows-2000XPVista/1169144666/1

Were any files lost? In other words - what files from My Documents,
Desktop, Internet Favorites, etc are missing - if any? Or is this just a
case of the old AV re-appearing?

If all the files were lost and C:\Documents and Settings\<username> for your
dad's account is not there - likely someone (you I suppose from the
information we now have) did a OEM-based system restoration process -
bringing it back to the state it was in the day it was purchased (or
there-about.) The chances of recovery of much of anything without just
recreating/reinstalling is pretty slim in that case - as things were written
over.

If the files in C:\Documents and Settings\<username> for your dad's account
is there and the other programs are still the same - things might not be
that bad. Just use the Norton Removal Tool from above and get Avira AntiVir
or eSet NOD32 - AV only (those two are good, first one free...) installed.

I pointed out the backups because it is the basic thing EVERYONE should do.
Computers are one of those rare things where everything actually important
to someone (unless they just love the hardware) can be backed up to external
media in case something catastrophic occurs. Unfortunately - most people do
not think about that until after the fact and then they get a bit touchy on
the subject. I even gave you a viable solution that should be put into
place no matter the outcome of this.

*shrug*

Doesn't bother me - I was just trying to help. I realize you might be a
little worried, a little concerned... But it's just a computer.
 
S

sgopus

Please tell your grandpa, not to keep ANYTHING that he values on the
computer, as the rule is, it's not a matter of if it will fail, but a matter
of when.
If a picture is treasured, then print it out and put it in a safe place.
Same thing with documents, all things electronic will fail at some point,
even backups, plan accordingly.
 
D

Daave

Inline.

Jack said:
i WAS TRING TO INSTALL AN ANTIVURUS

Why were you doing this? To fix a particular problem? If so, what was
the problem?

What is the name of the AV program you were trying to install?

Did you successfully install it?
on my dads computer and when it
started it said makeing a restore point.

When what started? The AV program? The PC (presumably a reboot)? What
said "making a restore point"? What do you mean? Did you perchance run
Windows System Restore. We need more information! Your post is unclear.
Somehow it restore back to
2003,

What restored what back to 2003? What does that mean?
and no restore points before the 13th not even the one that it
made when i was instaaling program, HELP, dads nnot to pleased with
me and i am 1.5 hrs away

Take a deep breath and post back with the details we need. What is the
make and model of the PC? What are its specs? How large of a hard drive
and how much free space? Which version of XP and which Service Pack
Level? Patched with the latest Windows security updates? What is the
history of this PC, especially with respect to malware?

Which AV/security programs were or are installed on this PC? Were
McAfee, Norton, or Zone Alarm products ever installed?

The more complete your information is, the faster we can identify and
suggest a fix for your problem.
 

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