Restore Point

[Guest]

Hi again

Sorry to be such a pest but I have another problem. I run all of my
anti-spyware/malware programs, disc defrag, chkdsk every week. I then create
a restore point. Today, for the first time ever, I needed to restore my
computer to a previous date because my XP view changed to Classic view and
the option to change it back to XP view wasn't available. But the restore
points that I saved were not available. I was given a choice of July 1,2,3,4
and 5. The last time I created a restore point was last Monday, June 27th,
but when I clicked on the << arrow to go back to the month of June, it
wouldn't go back.

What happened to the restore points that I created and why couldn't I access
them? I know that they were saved because I received a message that they
were created.

And I have no idea why my XP view changed to Classic View when I turned my
computer on yesterday.

Any help that you could give me would be greatly appreciated. I hope you
all had a nice 4th!

Denise

 

[Guest]

What programs have you installed since June 27th? Have you changed any
system settings or used any tweaking tools since then?

 

[peterk]

Restore can only save as many restore points as it has room for.When that
limit is reached it starts to delete the oldest to make the newest.If you
right click "my computer"/properties/system restore....click on the drive
and then settings you can increase this amount of space.It seems you have 5
days worth which is most likely more than most people.Try one of the earlier
points....
hope this helps
peterk

 

[Bert Kinney]

Hi Denise,

Here are some troubleshooting tips for System Restore in Windows XP.

Go to Start - Run and type eventvwr.msc and press enter.
Click on System in the left pane.
Click the gray title "Source" at the top of the source name column in
the right pane to sort by source name, look for "sr" and "srservice".
Double click on each of these events, then click on the button below
the two arrows in the upper right corner. This will copy the event
information to the clipboard. Paste the information for each of the
two event here. This will help us in diagnosing the problem.
System Restore Failures to restore:
http://bertk.mvps.org/html/srfail.html

 

[Guest]

Hi usasma

Thanks for responding.

I downloaded a clock that gives the "day - mmm, dd ,yy - time" that sits on
top of the Windows clock and a program to eliminate those cursed balloons,
but those programs didn't change the registry. (I'm very careful about
installing anything that will affect my registery and I keep a copy of my
registry file on a disk just in case.) After I completed the system restore,
I reinstalled the clock and balloon eliminator and my view settings didn't
change to Classic again, so I don't think they caused the problem. The
program to eliminate the balloons doesn't work as I still get them . . .
grrrrr.

 

[Guest]

Hi Peterk,

Thank you for responding to my post.

The last restore point that I created was on June 27th. The restore points
that my computer offered were July 1,2,3,4,5. I didn't create those restore
points. It seems that my computer creates a restore point every day by
itself. I never knew that. I did a restore to July 1, which was a safe day,
and it restored my XP settings but it eliminated an icon on a folder on my
desktop to a plain folder instead of the icon I put on the folder a few weeks
ago.

 

[Guest]

Hi Bert, there are a lot of srservice (about 17-20 of them). I didn't paste
them all here because, except for the first one dated 7/5/05 when I did a
system restore, and the next few, which say that System Restore has either
been turned off or turned on. I turn them off when I do a complete scan of
my computer for viruses/malware/worms, etc (about 8 different programs)
because one of the programs (either win_betaengdat, Stinger, Trend SysClean
or the DOS scan) requires that System Restore be turned off and go into Safe
Mode to run them. I also have to disable all my anti-virus/malware programs
to run the program. When I've run them all, I reboot, turn the programs and
System Restore back on, and I do a defrag and a chkdsk.

Also, before I turn my computer off, I always do a disk clean-up, I empty my
temporary internet files (not the ones that are located in Control Panel >
Internet Settings, but a different temporary internet file), and I erase my
tracks, delete cookies, etc. Then I run Spybot, Yahoo Anti-Spy, Microsoft
AntiSpyware, and Microsoft Malicious Software Removal Tool. So I constantly
keep my computer very clean as best I can. That's why I was very surprised
when my XP setting changed to Classic.

Well, here's a log of the first few srservice:

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 110
Date: 7/5/2005
Time: 5:59:02 PM
User: N/A
Computer: OWNER-6DVD83PEX
Description:
A restoration to "System Checkpoint" restore point occurred successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 115
Date: 7/1/2005
Time: 7:30:38 PM
User: N/A
Computer: OWNER-6DVD83PEX
Description:
System Restore monitoring was enabled on all drives.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 116
Date: 7/1/2005
Time: 7:13:16 PM
User: N/A
Computer: OWNER-6DVD83PEX
Description:
System Restore monitoring was disabled on all drives.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 115
Date: 6/29/2005
Time: 11:55:30 PM
User: N/A
Computer: OWNER-6DVD83PEX
Description:
System Restore monitoring was enabled on all drives.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 116
Date: 6/29/2005
Time: 11:29:39 PM
User: N/A
Computer: OWNER-6DVD83PEX
Description:
System Restore monitoring was disabled on all drives.

Sorry I'm so long winded.

Thanks . . . Denise

============================================

 

[peterk]

I read your reply to Bert where you state that you turn restore off before
you do certain scans.By turning restore off you lose the restore points
created up to that point.Might I suggest that you avail yourself of programs
that scan without the need to turn restore off.There are quite a few good
malware scanners that are free as well as anti virus that are free.
Spy-bot Search&destroy is good and free
Lava-Softs Adaware is good and free
Avast orAVG is very good anti virus and free
CounterSpy cost a few bucks but its worth it
ZoneAlarm is a free firewall thats better than the XP build in one and ,of
course,is also free.It allows you to set it so that your computer cannot
access the net when your not there.It has a learning curve but its worth it.
Remember that an anti virus program or a mal/ad/ware scanner all need to be
updated regularly to work as intended.
Most of the scanners can be set to scan at a certain time in the middle of
the nite so your not sitting there waiting.
Their help files usually explain the settings to enter in "Scheduled Tasks"
to make this work...some do it automatically.
If you are interested in them just do a google search for them.
XP usually sets a restore point every 24 hrs....
hope this was helpful
peterk

 

[t.cruise]

As has been posted previously: When you turn off/disable System Restore, all of your
Restore Points are automatically deleted. Yes, virus removal tools, and antivirus
programs advise to turn off System Restore when cleaning your system of viruses, because
they cannot remove viruses from Restore Points. Ergo, they want you to delete the Restore
Points because they might contain the virus that you are cleaning, and do not want you to
chance restoring from a Restore Point which contains that infection. Again, all of your
previous Restore Points are deleted when you turn off/disable System Restore. Yes,
Windows XP creates its own Restore Points automatically, naming them System Checkpoints.
If you create Restore Points manually, they will of course carry the names that you give
them. In the future, if you turn off System Restore, immediately after enabling it again,
manually create a Restore Point.
--

T.C.
t__cruise@[NoSpam]hotmail.com
Remove [NoSpam] to reply

 

[Li'l Roberto]

Hi usasma

Thanks for responding.

I downloaded a clock that gives the "day - mmm, dd ,yy - time" that sits
on
top of the Windows clock and a program to eliminate those cursed balloons,
but those programs didn't change the registry. (I'm very careful about
installing anything that will affect my registery and I keep a copy of my
registry file on a disk just in case.) After I completed the system
restore,
I reinstalled the clock and balloon eliminator and my view settings didn't
change to Classic again, so I don't think they caused the problem. The
program to eliminate the balloons doesn't work as I still get them . . .
grrrrr.
Denise

No need for software to eliminate Balloon Tips, goto the Key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced

Create a new DWORD value, name it EnableBalloonTips, and set the value to 0.

rgds
Li'l Roberto

 

[Guest]

No need for software to eliminate Balloon Tips, goto the Key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced

Create a new DWORD value, name it EnableBalloonTips, and set the value to 0.

rgds
Li'l Roberto

================================

Hi Li'l Roberto,

Thanks for answering my post. Your directions were too complicated for me .
.. . I had no idea what you meant. I've never gone into my registry and
wouldn't know how to change anything and, to tell you the truth, I'd be
afraid to do so because it's something that I don't understand.

:

 

[Guest]

Hi Peterk,

Thanks for the info. I didn't know that by turning off System Restore that
I would lose the restore points that I created, and that's useful
information. However, I create the restore points after I turn System
Restore back on and enable all my anti-virus/malware programs. So another
mystery unsolved.

Denise

============================

 

[Guest]

Hi Bert,

I didn't know that this troubleshooting method was available. I followed
your directions and there were about 20 srservice listings. The first one
said that I did a system restore. The remainder of them said that I enabled
and disabled System Restore, which I do when I run my anti-virus/malware
programs. I pasted them into this post but I was answering a number of posts
and I must have forgotten to click "Post" for this one. Since all they
showed was that I did a System Restore and that I turned System Restore on
and off a number of times, I didn't go back to do it again for this post.

Thanks for your help. I really appreciate it.

Denise

=======================================

 

[Li'l Roberto]

================================

Hi Li'l Roberto,

Thanks for answering my post. Your directions were too complicated for me
.
. . I had no idea what you meant. I've never gone into my registry and
wouldn't know how to change anything and, to tell you the truth, I'd be
afraid to do so because it's something that I don't understand.

Denise
well good for you, if it all sounds too complex then you have no
business poking around in the registry.
One of the regular MVPs - Kelly T has a reg file on her web site that
you can DL and it will do the same as my manual reg edit, without the
hassle !.

http://www.kellys-korner-xp.com/xp_tweaks.htm

rgds
Li'l Roberto

 

[t.cruise]

I do not know which spyware/malware software, or antivirus software you are using. But,
NO spyware/malware/antivirus software that I have ever used, or tested, has required
turning off System Restore to SCAN my drives. It is only when a virus IS found while
scanning, and is in any of the System Volume Information subfolders, where Restore Point
files are kept, and where that software cannot gain access to remove the virus from
Restore Points, that I would consider disabling System Restore. If
spyware/malware/viruses are in Restore Points, they are harmless unless you Restore from a
Restore Point which contains the infection. But, for scanning purposes alone, I would not
recommend disabling System Restore. If an infection is found while scanning, then yes, I
would disable System Restore, because I would not know which of my recent Restore Points
also contained that infection (be it virus/worm/malware/spyware). Unfortunately, the way
System Restore is set up, you only have two choices: Either turning off System Restore
which deletes ALL Restore Points, or using the Disk Cleanup/More Options tab/System
Restore Clean up button, which removes all but the most recent Restore Point. So, if I
knew that a Restore Point from last month was not infected, there is no native Windows XP
way to retain that Restore Point while deleting all of the others.
--

T.C.
t__cruise@[NoSpam]hotmail.com
Remove [NoSpam] to reply

 

[Guest]

Hi t.cruise,

Thanks for the info. I don't remember which anit-virus/malware/spyware
program requires that I turn off System Restore, but one of them does, but if
it does a scan and finds a virus in a System Volume Information subfolder,
I'll leave it on and when I do a major scan (all anit-virus/malware/spyware)
in Windows and DOS. I do that either bi-weekly or once a month, depending on
how much I've browsed or downloaded. When I do this, I turn off all
anit-virus/malware/spyware programs except the one that I'm using so that it
isn't stopped from checking files/folders that are being protected by another
program(s). I also do a defrag and a chkdsk at the same time and then create
a restore point. This was included in the instructions for that
anit-virus/malware/spyware that said that I had to turn off System Restore.

I also have SpywareBlaster and SBC Yahoo On-Line Protection running in the
background all the time and I'm behind Windows Firewall.

Whenever I'm going to turn off my computer for the day, I always do a disc
cleanup and I go into Control Panel > Internet Options > delete cookies,
delete files online and offline, and clear history. Then I run Spybot, Yahoo
Anti-Spy, Microsoft Malicious Software Removal Tool, and Microsoft
AntiSpyware. I use Microsoft AntiSpyware to delete my tracks as well. All
of this takes only about 15 minutes and it gives me piece of mind.

This might sound like over-kill but I went through a terrible time with my
computer about 3 months ago. It kept freezing up and crashing every 2 to 3
minutes and had to take it to a computer tech. He transferred all the files
in my computer to his computer and ran a number of scans on the files, and
found no viruses. He then reformatted my computer and transferred all of my
files back into my computer but my computer still kept freezing and crashing.
It turned out that my RAM was bad and was replaced. The whole procedure
cost me over $300.00 and I don't want to go through that again. Besides the
money that it cost me, I was without my computer for about 10 days . . .
ughhhh !!!!

Anyway, the last restore point that I created wasn't there when I needed it
because my computer makes it's own daily restore points and deletes mine
after 5 days. I don't like the fact that my computer does this because when
I create a restore point, it is after I've run all the scans and I know that
my computer is clean.

So, another question . . . how can I tell my computer to create a restore
point every few days instead of daily?

Denise

I do not know which spyware/malware software, or antivirus software you are using. But,
NO spyware/malware/antivirus software that I have ever used, or tested, has required
turning off System Restore to SCAN my drives. It is only when a virus IS found while
scanning, and is in any of the System Volume Information subfolders, where Restore Point
files are kept, and where that software cannot gain access to remove the virus from
Restore Points, that I would consider disabling System Restore. If
spyware/malware/viruses are in Restore Points, they are harmless unless you Restore from a
Restore Point which contains the infection. But, for scanning purposes alone, I would not
recommend disabling System Restore. If an infection is found while scanning, then yes, I
would disable System Restore, because I would not know which of my recent Restore Points
also contained that infection (be it virus/worm/malware/spyware). Unfortunately, the way
System Restore is set up, you only have two choices: Either turning off System Restore
which deletes ALL Restore Points, or using the Disk Cleanup/More Options tab/System
Restore Clean up button, which removes all but the most recent Restore Point. So, if I
knew that a Restore Point from last month was not infected, there is no native Windows XP
way to retain that Restore Point while deleting all of the others.
--

T.C.
t__cruise@[NoSpam]hotmail.com
Remove [NoSpam] to reply

Hi Bert,

I didn't know that this troubleshooting method was available. I followed
your directions and there were about 20 srservice listings. The first one
said that I did a system restore. The remainder of them said that I enabled
and disabled System Restore, which I do when I run my anti-virus/malware
programs. I pasted them into this post but I was answering a number of posts
and I must have forgotten to click "Post" for this one. Since all they
showed was that I did a System Restore and that I turned System Restore on
and off a number of times, I didn't go back to do it again for this post.

Thanks for your help. I really appreciate it.

Denise

=======================================

 

[Bert Kinney]

Hi,

As it has been said here several times, turning off System Restore
deletes all existing restore points. You can not get them back.

I wouldn't use any scanner that requires System Restore to be turned
off.
Here is a combination of utilities that I have found that works very
well in the removal and prevention of virus infection, spyware,
parasites, malware and the like.
Virus and Spyware removal and prevention
http://bertk.mvps.org/html/spyware.html

 

[Bert Kinney]

Hi,

Having System Restore creating restore points every few days is a bad
approach. The most recent restore points are the most valuable. The
further in time the system is set back to, the more chance you have of
loosing system and application setting. Along with any application
that were installed in that period.

Here are some tips to follow on keeping System Restore Healthy.
http://bertk.mvps.org/html/healthy.html

--
Regards,
Bert Kinney MS-MVP Shell/User
http://dts-l.org/

Hi t.cruise,

Thanks for the info. I don't remember which
anit-virus/malware/spyware program requires that I turn
off System Restore, but one of them does, but if it does
a scan and finds a virus in a System Volume Information
subfolder, I'll leave it on and when I do a major scan
(all anit-virus/malware/spyware) in Windows and DOS. I
do that either bi-weekly or once a month, depending on
how much I've browsed or downloaded. When I do this, I
turn off all anit-virus/malware/spyware programs except
the one that I'm using so that it isn't stopped from
checking files/folders that are being protected by
another program(s). I also do a defrag and a chkdsk at
the same time and then create a restore point. This was
included in the instructions for that
anit-virus/malware/spyware that said that I had to turn
off System Restore.

I also have SpywareBlaster and SBC Yahoo On-Line
Protection running in the background all the time and I'm
behind Windows Firewall.

Whenever I'm going to turn off my computer for the day, I
always do a disc cleanup and I go into Control Panel >
Internet Options > delete cookies, delete files online
and offline, and clear history. Then I run Spybot, Yahoo
Anti-Spy, Microsoft Malicious Software Removal Tool, and
Microsoft AntiSpyware. I use Microsoft AntiSpyware to
delete my tracks as well. All of this takes only about
15 minutes and it gives me piece of mind.

This might sound like over-kill but I went through a
terrible time with my computer about 3 months ago. It
kept freezing up and crashing every 2 to 3 minutes and
had to take it to a computer tech. He transferred all
the files in my computer to his computer and ran a number
of scans on the files, and found no viruses. He then
reformatted my computer and transferred all of my files
back into my computer but my computer still kept freezing
and crashing. It turned out that my RAM was bad and was
replaced. The whole procedure cost me over $300.00 and I
don't want to go through that again. Besides the money
that it cost me, I was without my computer for about 10
days . . . ughhhh !!!!

Anyway, the last restore point that I created wasn't
there when I needed it because my computer makes it's own
daily restore points and deletes mine after 5 days. I
don't like the fact that my computer does this because
when I create a restore point, it is after I've run all
the scans and I know that my computer is clean.

So, another question . . . how can I tell my computer to
create a restore point every few days instead of daily?

Denise

I do not know which spyware/malware software, or
antivirus software you are using. But, NO
spyware/malware/antivirus software that I have ever
used, or tested, has required turning off System Restore
to SCAN my drives. It is only when a virus IS found
while scanning, and is in any of the System Volume
Information subfolders, where Restore Point files are
kept, and where that software cannot gain access to
remove the virus from Restore Points, that I would
consider disabling System Restore. If
spyware/malware/viruses are in Restore Points, they are
harmless unless you Restore from a Restore Point which
contains the infection. But, for scanning purposes
alone, I would not recommend disabling System Restore.
If an infection is found while scanning, then yes, I
would disable System Restore, because I would not know
which of my recent Restore Points also contained that
infection (be it virus/worm/malware/spyware).
Unfortunately, the way System Restore is set up, you
only have two choices: Either turning off System
Restore which deletes ALL Restore Points, or using the
Disk Cleanup/More Options tab/System Restore Clean up
button, which removes all but the most recent Restore
Point. So, if I knew that a Restore Point from last
month was not infected, there is no native Windows XP
way to retain that Restore Point while deleting all of
the others. --

T.C.
t__cruise@[NoSpam]hotmail.com
Remove [NoSpam] to reply






"denisedenise" <[email protected]>
wrote in message

Hi Bert,

I didn't know that this troubleshooting method was
available. I followed your directions and there were
about 20 srservice listings. The first one said that I
did a system restore. The remainder of them said that
I enabled and disabled System Restore, which I do when
I run my anti-virus/malware programs. I pasted them
into this post but I was answering a number of posts
and I must have forgotten to click "Post" for this one.
Since all they showed was that I did a System Restore
and that I turned System Restore on and off a number of
times, I didn't go back to do it again for this post.

Thanks for your help. I really appreciate it.

Denise

=======================================

:

Hi Denise,

Here are some troubleshooting tips for System Restore
in Windows XP.

Go to Start - Run and type eventvwr.msc and press
enter.
Click on System in the left pane.
Click the gray title "Source" at the top of the source
name column in the right pane to sort by source name,
look for "sr" and "srservice". Double click on each of
these events, then click on the button below the two
arrows in the upper right corner. This will copy the
event information to the clipboard. Paste the
information for each of the two event here. This will
help us in diagnosing the problem.
System Restore Failures to restore:
http://bertk.mvps.org/html/srfail.html

--
Regards,
Bert Kinney MS-MVP Shell/User
http://dts-l.org/


denisedenise wrote:
Hi again

Sorry to be such a pest but I have another problem. I
run all of my anti-spyware/malware programs, disc
defrag, chkdsk every week. I then create a restore
point. Today, for the first time ever, I needed to
restore my computer to a previous date because my XP
view changed to Classic view and the option to change
it back to XP view wasn't available. But the restore
points that I saved were not available. I was given
a choice of July 1,2,3,4 and 5. The last time I
created a restore point was last Monday, June 27th,
but when I clicked on the << arrow to go back to the
month of June, it wouldn't go back.

What happened to the restore points that I created and
why couldn't I access them? I know that they were
saved because I received a message that they were
created.

And I have no idea why my XP view changed to Classic
View when I turned my computer on yesterday.

Any help that you could give me would be greatly
appreciated. I hope you all had a nice 4th!

Denise

 

[Bert Kinney]

Hi,

The balloon tips can be removed using Tweakui. Install Tweakui and go
to
Task and Start menu, then uncheck Enable balloon tips.

Microsoft PowerToys - Tweakui for WinXP: Ver. 2.10 requires WinXP SP1
and later
http://www.microsoft.com/WINDOWSXP/home/downloads/powertoys.asp

With NO Service Packs installed, the earlier version can be found
here:
http://download.microsoft.com/download/whistler/Install/2/WXP/EN-US/TweakUiPowertoySetup.exe

TweakUI can be accessed from Start - All Programs - Powertoys for
Windows XP

 

[Guest]

Hi Bert,

So basically what you're saying is that creating my own System Restore
points after I've done a complete scan and have run chkdsk is useless since
it's deleted 5 days after I created it, and that it is inadvisable to change
my computer settings to allow my computer to create a System Restore point
once every 2 or 3 days in order for my computer to maintain the restore point
that I created. I checked the amount of space my computer saves for restore
points and it's 12% (maximum allowed), or 4703 mb. I have an 80 gig hard
drive so that the 4703 mb is less than 12%.

I back up everything that I have in my computer onto CDRW's (my registry
included) so I'm not concerned about losing data. I have a problem with my
computer settings changing for no apparent reason because I don't know how to
go about changing them back to what I want them to be because the option is
unavailable. The program that I downloaded and installed yesterday to delete
all pop-up pointers and balloons worked fine until I turned my computer on
this morning. I don't get pop-up descriptions for files but I get them for
hints again. I'm not a computer genius but I'm not a computer do-do either
that I need a hint to tell me that when I point to the "Post" button, that I
want it to "Post this message." The question is basically rhetorical, but
why did it start giving me hints again after the third time I rebooted my
computer?

Thanks for your advise . . . I appreciate it.

Denise

===============================

Hi,

Having System Restore creating restore points every few days is a bad
approach. The most recent restore points are the most valuable. The
further in time the system is set back to, the more chance you have of
loosing system and application setting. Along with any application
that were installed in that period.

Here are some tips to follow on keeping System Restore Healthy.
http://bertk.mvps.org/html/healthy.html

--
Regards,
Bert Kinney MS-MVP Shell/User
http://dts-l.org/

Hi t.cruise,

Thanks for the info. I don't remember which
anit-virus/malware/spyware program requires that I turn
off System Restore, but one of them does, but if it does
a scan and finds a virus in a System Volume Information
subfolder, I'll leave it on and when I do a major scan
(all anit-virus/malware/spyware) in Windows and DOS. I
do that either bi-weekly or once a month, depending on
how much I've browsed or downloaded. When I do this, I
turn off all anit-virus/malware/spyware programs except
the one that I'm using so that it isn't stopped from
checking files/folders that are being protected by
another program(s). I also do a defrag and a chkdsk at
the same time and then create a restore point. This was
included in the instructions for that
anit-virus/malware/spyware that said that I had to turn
off System Restore.

I also have SpywareBlaster and SBC Yahoo On-Line
Protection running in the background all the time and I'm
behind Windows Firewall.

Whenever I'm going to turn off my computer for the day, I
always do a disc cleanup and I go into Control Panel >
Internet Options > delete cookies, delete files online
and offline, and clear history. Then I run Spybot, Yahoo
Anti-Spy, Microsoft Malicious Software Removal Tool, and
Microsoft AntiSpyware. I use Microsoft AntiSpyware to
delete my tracks as well. All of this takes only about
15 minutes and it gives me piece of mind.

This might sound like over-kill but I went through a
terrible time with my computer about 3 months ago. It
kept freezing up and crashing every 2 to 3 minutes and
had to take it to a computer tech. He transferred all
the files in my computer to his computer and ran a number
of scans on the files, and found no viruses. He then
reformatted my computer and transferred all of my files
back into my computer but my computer still kept freezing
and crashing. It turned out that my RAM was bad and was
replaced. The whole procedure cost me over $300.00 and I
don't want to go through that again. Besides the money
that it cost me, I was without my computer for about 10
days . . . ughhhh !!!!

Anyway, the last restore point that I created wasn't
there when I needed it because my computer makes it's own
daily restore points and deletes mine after 5 days. I
don't like the fact that my computer does this because
when I create a restore point, it is after I've run all
the scans and I know that my computer is clean.

So, another question . . . how can I tell my computer to
create a restore point every few days instead of daily?

Denise

I do not know which spyware/malware software, or
antivirus software you are using. But, NO
spyware/malware/antivirus software that I have ever
used, or tested, has required turning off System Restore
to SCAN my drives. It is only when a virus IS found
while scanning, and is in any of the System Volume
Information subfolders, where Restore Point files are
kept, and where that software cannot gain access to
remove the virus from Restore Points, that I would
consider disabling System Restore. If
spyware/malware/viruses are in Restore Points, they are
harmless unless you Restore from a Restore Point which
contains the infection. But, for scanning purposes
alone, I would not recommend disabling System Restore.
If an infection is found while scanning, then yes, I
would disable System Restore, because I would not know
which of my recent Restore Points also contained that
infection (be it virus/worm/malware/spyware).
Unfortunately, the way System Restore is set up, you
only have two choices: Either turning off System
Restore which deletes ALL Restore Points, or using the
Disk Cleanup/More Options tab/System Restore Clean up
button, which removes all but the most recent Restore
Point. So, if I knew that a Restore Point from last
month was not infected, there is no native Windows XP
way to retain that Restore Point while deleting all of
the others. --

T.C.
t__cruise@[NoSpam]hotmail.com
Remove [NoSpam] to reply






"denisedenise" <[email protected]>
wrote in message
Hi Bert,

I didn't know that this troubleshooting method was
available. I followed your directions and there were
about 20 srservice listings. The first one said that I
did a system restore. The remainder of them said that
I enabled and disabled System Restore, which I do when
I run my anti-virus/malware programs. I pasted them
into this post but I was answering a number of posts
and I must have forgotten to click "Post" for this one.
Since all they showed was that I did a System Restore
and that I turned System Restore on and off a number of
times, I didn't go back to do it again for this post.

Thanks for your help. I really appreciate it.

Denise

=======================================

:

Hi Denise,

Here are some troubleshooting tips for System Restore
in Windows XP.

Go to Start - Run and type eventvwr.msc and press
enter.
Click on System in the left pane.
Click the gray title "Source" at the top of the source
name column in the right pane to sort by source name,
look for "sr" and "srservice". Double click on each of
these events, then click on the button below the two
arrows in the upper right corner. This will copy the
event information to the clipboard. Paste the
information for each of the two event here. This will
help us in diagnosing the problem.
System Restore Failures to restore:
http://bertk.mvps.org/html/srfail.html

--
Regards,
Bert Kinney MS-MVP Shell/User
http://dts-l.org/


denisedenise wrote:
Hi again

Sorry to be such a pest but I have another problem. I
run all of my anti-spyware/malware programs, disc
defrag, chkdsk every week. I then create a restore
point. Today, for the first time ever, I needed to
restore my computer to a previous date because my XP
view changed to Classic view and the option to change
it back to XP view wasn't available. But the restore
points that I saved were not available. I was given
a choice of July 1,2,3,4 and 5. The last time I
created a restore point was last Monday, June 27th,
but when I clicked on the << arrow to go back to the
month of June, it wouldn't go back.

What happened to the restore points that I created and
why couldn't I access them? I know that they were
saved because I received a message that they were
created.

And I have no idea why my XP view changed to Classic
View when I turned my computer on yesterday.

Any help that you could give me would be greatly
appreciated. I hope you all had a nice 4th!

Denise