reply address is not my default email address

[Guest]

Here is the state of play. I have just installed Office 2003. I run on XP
home edition, with SP2 installed.

I have 5 private email addresses (family) and 4 business email addresses.
They all operate out of Outlook. My default email is my main business email
address and is setup to send with a personalised ‘signature’. All the email
addresses are all setup correctly and working fine when sending
(individually) and receiving emails (by using rules they are sent to
individual folders). All the email addresses are (e-mail address removed)

Now I have painted the picture, let me explain the problem.

i. If I reply to an email, it is sent from one of my family’s email
addresses and not my default email address! It is the same (incorrect) family
email address each time.

ii. When replying, if I use the ‘accounts’ button, I can at least change the
‘sender’ to be my default email address, and it sends as my default email
address - but it does not include my ‘signature’!

iii. If I forward an email it is sent from my default email address and with
my ‘signature’.

iv. If I, or any of my family, send a new email then all is OK – some of my
family have their own ‘signatures’ and they work fine – for a new email.

As I send/reply/forward over 150 emails a day and most of these are business
related (using my default email address) you can imagine my stress levels.

Sorry for the ramble, but I hope someone has bothered to read this far, and
not nodded off, and can help.

 

[Sue Mosher [MVP-Outlook]]

i. If I reply to an email, it is sent from one of my family's email

addresses and not my default email address! It is the same (incorrect)
family
email address each time.

Since Outlook sends replies on the account that the message was received on,
this indicates the message was received via one of the family email
accounts.

ii. When replying, if I use the 'accounts' button, I can at least change
the
'sender' to be my default email address, and it sends as my default email
address - but it does not include my 'signature'!

In order for Outlook to switch signatures when you switch accounts, you need
to be using WordMail as your email editor and you need default compose and
reply/forward signatures set up for every account.

Comments inline.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

"Since Outlook sends replies on the account that the message was received on,
this indicates the message was received via one of the family email
accounts."

This is the problem Sue. When I click on reply, it sends it from the same
email account, each time - for example (e-mail address removed). It is the
wrong email account each time. I want Outlook configured so that the default
'reply from' is from the default email account mine - (e-mail address removed).
Why, because I send/reply/forward the majority of emails from this PC -
about 150 a day.

"In order for Outlook to switch signatures when you switch accounts, you need
to be using WordMail as your email editor and you need default compose and
reply/forward signatures set up for every account."

Sue, I don't understand this - just started with Outlook, having used
Outlook Express for years. What do you mean by Wordmail? What is it? Is it
part of Outlook 2003. I already have default reply/forward signatures for
each account. The problem is that when I try and switch the 'reply from' to
my account, the signature is not included at all - nor anyone elses, when
they reply to an email and use the 'accounts' drop down button to change to
their account.

I hope this makes sense to you!?

 

[Sue Mosher [MVP-Outlook]]

This is the problem Sue. When I click on reply, it sends it from the same

email account, each time - for example (e-mail address removed). It is
the
wrong email account each time. I want Outlook configured so that the
default
'reply from' is from the default email account mine -
(e-mail address removed).
Why, because I send/reply/forward the majority of emails from this PC -
about 150 a day.

I'm not sure I understand. Outlook 2002 and 2003 have no global "default
'reply from'". If you add the Account field to the view, what account does
it show the message having arrived on and what is the reply address for that
account?

What is your Outlook build number? Check Help | About.

What do you mean by Wordmail? What is it? Is it
part of Outlook 2003. I already have default reply/forward signatures for
each account. The problem is that when I try and switch the 'reply from'
to
my account, the signature is not included at all - nor anyone elses, when
they reply to an email and use the 'accounts' drop down button to change
to
their account.

WordMail is the use of Word as your email editor. You turn it on, assuming
you have Word 2003, on the Tools | Options | Mail Format dialog. If you use
the built-in Outlook email editor, the signature will not change when you
switch accounts. (Basically, Outlook "knows" where the signature is so it
can replace it only if the editor is WordMail.)
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Outlook build number is 11.6359.6360 (SP1) if this makes sense. Is this the
number format you are looking for?

I have checked. The editor is WordMail.

Hope this helps you to help me to sort out this really irritating problem.

 

[Guest]

" I'm not sure I understand. Outlook 2002 and 2003 have no global "default

'reply from'". If you add the Account field to the view, what account does
it show the message having arrived on and what is the reply address for that
account? "

Sue, sorry forgot to read this question! The message arrives to the correct
person. However, when 'reply' is clicked, I would have thought that it would
be automatically sent from the default email account - mine? It's always
from a member of my family - so I always have to change it!!! By the way,
all the signatures are now working - for each account!

 

[Sue Mosher [MVP-Outlook]]

I'm not certain who you mean by the "correct person," so let's try an
example: Chris has an Outlook profile that downloads mail not just from his
email account but also from Alice's account. If Chris replies to a message
that was received from Alice's account, the sending account for that reply
is set to Alice's account, because Outlook 2002 and 2003 send replies out
using the account that the original message arrived on. The default account
applies only to new messages, not replies or forwards.

BTW, there's no reason you can't have an email account set up in Outlook
that receives mail from one address but uses a different account to send
mail out.

Glad to hear you got the signatures working.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

What I mean by the 'correct person' is that if an email is sent to nikki@
then the email is delivered to the nikki folder. However, if nikki replies
to this email the 'reply from' is always andrew@

Every time a reply is made, regardless to whom it was sent, the 'reply from'
is always from the same account - andrew@. The 'reply from' in my current
configuration of Outlook is such that replies are not automatically from the
receiver of an email. All replies are sent from andrew@, unless the dropdown
'account' box is used.

I would like to configure Outlook so that all replies are 'defaulted', if
that's the correct phrase, from my account - bob@. Why? because I am the
main user of the PC and I don't want to have to use the drop down box each
time I reply to an email

Does this make sense now? Is this possible?

 

[Sue Mosher [MVP-Outlook]]

The folder into which mail is distributed by a rule is not relevant to this
issue. What's relevant is what account Outlook shows the mail arriving on.
If you add the E-mail Account field to the view, what account does it show
for that message sent to nikki@?

Outlook has no feature to set a global "reply account." That's why I
suggested that you consider changing the outgoing details on each existing
email account so that it uses the account you want to send on.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

I am not sure what you mean when you say "If you add the E-mail Account field
to the view, what account does it show for that message sent to nikki@?" Can
you explain a little bit more? I am fairly innocent here!

I have already set all accounts (family and business) so that the outgoing
details on each existing email account uses my account bob@. Is this correct?