Replacing Norton antivirus

[Engineer]

Hi, All.
I still fixing my wifes PC after a crash and a WinXP reload...

Rogers-Yahoo is our Internet provider so it seemed only natural to use
its "free", i.e. paid for, protection software (a Symantec program
suite) - so I downloaded it and installed it (as I did on my 3 GHz
Pentium4 PC where it seems to work fine.) However, my wife's PC is
only about 500 MHz. Symantec won't scan and I can't seem to fix it.
Also, the PC ran fast enough before I downloaded the Roger-Yahoo stuff
but now it's slowed to a crawl - every file transfer, even in the
machine, seems to be virus checked and it takes far too long.

Anyway, I propose to take the Roger-Yahoo stuff out and install free
home use Avast anti-virus (I've used it before - seems fine, runs fast
and announces regular updates in a nice voice!)
My question: How to get Symantec out? "Add/remove programs" in
Control panel shows only one folder called "Live Update (Symantec)
19.64 MB". But a search on Symantec in file and folder names shows no
less than 14 files and folders, i.e. many more files.

Is my best procedure to:
Use "add/remove programs" to remove "Live Update (Symantec)",
Then search for any Symantec folders and filenames left and delete
them,
Then download and install Avast,
Then use Registry Mechanic to clean up the registry?

Thanks for all advice.
Cheers,
Roger
PS. email address shown is fake for anti-spam.

 

[Jim]

Hi, All.
I still fixing my wifes PC after a crash and a WinXP reload...

Rogers-Yahoo is our Internet provider so it seemed only natural to use
its "free", i.e. paid for, protection software (a Symantec program
suite) - so I downloaded it and installed it (as I did on my 3 GHz
Pentium4 PC where it seems to work fine.) However, my wife's PC is
only about 500 MHz. Symantec won't scan and I can't seem to fix it.
Also, the PC ran fast enough before I downloaded the Roger-Yahoo stuff
but now it's slowed to a crawl - every file transfer, even in the
machine, seems to be virus checked and it takes far too long.

Anyway, I propose to take the Roger-Yahoo stuff out and install free
home use Avast anti-virus (I've used it before - seems fine, runs fast
and announces regular updates in a nice voice!)
My question: How to get Symantec out? "Add/remove programs" in
Control panel shows only one folder called "Live Update (Symantec)
19.64 MB". But a search on Symantec in file and folder names shows no
less than 14 files and folders, i.e. many more files.

Is my best procedure to:
Use "add/remove programs" to remove "Live Update (Symantec)",
Then search for any Symantec folders and filenames left and delete
them,
Then download and install Avast,
Then use Registry Mechanic to clean up the registry?

Thanks for all advice.
Cheers,
Roger
PS. email address shown is fake for anti-spam.

Symantec's removal tool should be able to remove their product. That,
assuming that Symantec did not make any incompatible changes for your ISP.
Even if there was an entry to remove Norton in add/remove programs, you
would wind up getting the tool to do a complete uninstall.
You must obtain this tool by going to the Symantec site for the download.
Jim

 

[Engineer]

Symantec's removal tool should be able to remove their product.  That,
assuming that Symantec did not make any incompatible changes for your ISP..
Even if there was an entry to remove Norton in add/remove programs, you
would wind up getting the tool to do a complete uninstall.
You must obtain this tool by going to the Symantec site for the download.
Jim- Hide quoted text -

- Show quoted text -

Thanks, Jim, good point. Actually, I looked for such a tool on the
installed suite of programs but could not find it - it may or may not
be there. I might just call the Rogers-Yahoo help line with this one.
Cheers,
Roger

 

[JS]

Norton Removal Tool
http://service1.symantec.com/SUPPOR...pen&docid=2003120216280806&nsf=nav.nsf&view=0

JS
http://www.pagestart.com

Symantec's removal tool should be able to remove their product. That,
assuming that Symantec did not make any incompatible changes for your ISP.
Even if there was an entry to remove Norton in add/remove programs, you
would wind up getting the tool to do a complete uninstall.
You must obtain this tool by going to the Symantec site for the download.
Jim- Hide quoted text -

- Show quoted text -

Thanks, Jim, good point. Actually, I looked for such a tool on the
installed suite of programs but could not find it - it may or may not
be there. I might just call the Rogers-Yahoo help line with this one.
Cheers,
Roger

 

[Jo-Anne]

Symantec's removal tool should be able to remove their product. That,
assuming that Symantec did not make any incompatible changes for your ISP.
Even if there was an entry to remove Norton in add/remove programs, you
would wind up getting the tool to do a complete uninstall.
You must obtain this tool by going to the Symantec site for the download.
Jim- Hide quoted text -

- Show quoted text -

<<Thanks, Jim, good point. Actually, I looked for such a tool on the
installed suite of programs but could not find it - it may or may not
be there. I might just call the Rogers-Yahoo help line with this one.
Cheers,
Roger>>

The Norton removal tool has to be downloaded from the Symantec website.
Start here:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Note the warning that it will remove everything of Symantec's...

Jo-Anne

 

[Engineer]

<<Thanks, Jim, good point.  Actually, I looked for such a tool on the
installed suite of programs but could not find it - it may or may not
be there.  I might just call the Rogers-Yahoo help line with this one.
Cheers,
Roger>>

The Norton removal tool has to be downloaded from the Symantec website.
Start here:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/200503310816...

Note the warning that it will remove everything of Symantec's...

Jo-Anne- Hide quoted text -

- Show quoted text -

Went there, looks useful, copied Norton removal URL for possible use
later, i.e. if Roger-Yahoo "help" can't help! Funny thing.. Norton
stuff runs flawlessly on this PC, a 3 GHz P4 also under XP.
Cheers,
Roger