P Renfree said:
After outlook 03 has been running fine for a period of time (varries from
a few hours to a couple of days) it stops sending and receiving mail and
displays the following message:
"A TCP/IP error occured trying to connect to the server. Error number
0x800ccc15."
Everything appears normal in the accout and the only way to get rid of the
problem is to reboot the computer each time.
This is a recent problem after running perfectly for several years.
Any suggestions as to the problem and how it can be corrected?
Thanks
Paul Renfree
Make sure to close down Outlook Express. Don't know what it does, but when
up then sometimes I lose my connectivity until I close it.
Also check in Task Manager that msimn.exe (OE) and outlook.exe are not still
loaded. Outlook (and Word) have a long-time bug that on exiting them that
they get stuck and leave a remnant stub in memory. You have to kill the
process to actually get rid of it and eliminate it from interferring with
later loads of that program. There's even some utility around that I
remember seeing that tries to force the unload of outlook.exe after you exit
due to this problem that has existed through several versions of MS Office.
Some folks along with Microsoft try to claim it is caused by add-ins not
unloading when Outlook is exited. On startup, Outlook loads all the add-ins
and then continues its own procedures. On exit, Outlook first has to unload
all the add-ins before it can unload itself. However, even when no add-ins
have been installed, and even under a fresh install of Windows and a fresh
install of MS Office, the bug remains (that outlook.exe and/or winword.exe
will still be left in memory after supposedly exiting from them). While a
buggy add-in could be the problem, it isn't always the cause, especially if
you don't have any of them.
The reason why I suggest looking at Task Manager's Processes tab is that
often when a user notes that they must reboot to get rid of the problem is
because outlook.exe or winword.exe have been left in memory, and rebooting
will wipe memory so they can't interfere anymore. So just use Task Manager
to right-click on their process and kill it rather than having to reboot.
