Remote support (internet)

[Alfredo Crisostomo]

Hello. (my english is not good)

I'm a programmer having several software customers. I need a method to give
them assistance remotely using internet. I'm using VNC on dial-up
connections. It functions, but when they have a router (LAN), i cannot
connect (the IP is not reached).

How can I resolve this ?

Thanks a lot.

 

[Sooner Al [MVP]]

Well, VNC uses TCP Port 5900 (and TCP Port 5800 if you use the Java viewer).
Your customers would need to open the appropriate port on their
firewall/router.

http://www.realvnc.com/faq.html#firewall

I also recommend running VNC through a VPN or Secure Shell (SSH) tunnel
because the native VNC data stream is *NOT* encrypted. An alternative is to
use UltraVNC with its encryption plug-in.

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual
benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...

 

[jtpryan]

Go to the ultraforge website and then to add-ons. Check out the
"single click" option, I have used this with great success. Then you
need not worry about ports, routers, etc as it is a reverse connection.
You just set up a web site with a link they can click on and a request
will be put through to you.

-Jim

 

[Alfredo Crisostomo]

Thanks,
Could you post the link for ultraforge website ? I'm trying ultraforge.org,
..net, .com...