Remote help invitation vanishes!

[Bill]

When I send a remote help invitation from one XP3 Pro SP3 machine to
another via email everything appears to work correctly but the email
invitation is never received. The recepient does receive other emails
at that address frequently. What should I check to find the cause?

Thanks.

 

[Ron Badour]

You might want to try remote assistance with another computer to see where
the fault lies. Does the other PC user have a spam filter by chance?

--
Regards

Ron Badour
MS MVP
Windows Desktop Experience

 

[Singapore Computer Service]

Hello,

1) Ask the recipient to check their Junk folder
2) Test that the mail is being sent by inputting your e-mail address instead
and see if you are receiving it correctly.

__
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Singapore Computer Home Remote On-Site Repair Service
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[Bill]

You might want to try remote assistance with another computer to see
where the fault lies. Does the other PC user have a spam filter by
chance?

Unfortunately I do not have another computer to test with. The
receiving PC uses Thunderbird for for email and has Thunderbird's spam
filter enabled but I have checked the junk mail folder carefully and
the remote assistance invitation is not there.

How is the email sent? What email account is used to send the remote
assistance request?

 

[Bill]

1) Ask the recipient to check their Junk folder
2) Test that the mail is being sent by inputting your e-mail address
instead and see if you are receiving it correctly.

I am the recipient and I have checked my junk folder carefully. The
sending PC is my daughter's and see emails me regularly. Any other
ideas?

 

[R. McCarty]

Did you check the sending PC's "Sent" email folder to make sure it
actually was transmitted ? Was the send email account one provided
by your ISP or something like Yahoo, GMail or Hotmail ?
Some email traffic from one ISP to another will sometimes lag for a
significant amount of time. I've recently had some Bellsouth (AT&T)
mail that lingered for nearly a half-hour before it was delivered.

 

[Bill]

I think I have found the problem. It looks like there is no email
client configured on the sending PC. The users all use a Web client for
email. I'll set up a test saving the remote assistance invitation to a
file and emailing the file as an attachment. Thanks for your help.

 

[Singapore Computer Service]

Hello,

Thanks for posting back with the cause of the problem

__
http://www.bootstrike.com/ComputerService/
Singapore Computer Home Remote On-Site Repair Service
http://www.bootstrike.com/VHSVideoConvert/
Video Conversion VHS Video8 Hi8 Digital8 MiniDv NTSC PAL

 

[Ron Badour]

I think you misunderstood. Your PC is A and B doesn't get it. So send it
to C. If C doesn't get it, the fault lies with A. If C does get it, the
fault lies with B.

I have never requested remote assistance and when I give remote assistance,
it is either through Messenger or LogMeIn. However, when I bring up the
help screen to request remote assistance, Outlook Express (my email client)
is listed so presumably the default email client is used.
--
Regards

Ron Badour
MS MVP
Windows Desktop Experience