A
alanlsilverman
I have Symantec pcAnywhere 12.0 corporate. My computer is a Dell XPS
Gen4 running XP Pro. I am direct ethernet connected to a Trendnet
TEW-452BRP Router connected to an RCA DCM425 Broadband router. My ISP
is EarthLink cable.
Three other computers and a Linksys router are also direct connected to
the router.
My customers are home users. I want to work on their computers
remotely. I have been looking for a solution that allows me to do so
easily, no matter if they're behind a router or not. It's been
fairly easy to connect to computers remotely when they're not behind
a router, but I've never found a way to easily do so when they're
behind routers.
Supposedly pcAnywhere 12.0 allows me to create a host invitation. I
create this invitation with pcAnywhere and send it via email to someone
also running pcAnywhere 12.0 at a host computer. This email has an
attachment containing ip information their pcAnywhere session needs to
request that my remote connect to their computer. All they have to do
is to click on the file.
I haven't been able to get this to work behind a Netgear router. Now
I have switched to the Trendnet. With the Netgear I set up port
forwarding and a static IP address on my router, although there was
nothing in the documentation that said I had to do this on the remote
side. In fact nothing I've been able to find in the documentation
says how to set this up behind a router on the remote side nor does it
say you must be direct connected to the modem to make it work. But
then the documentation from Symantec is just the usual advertising
blather.
I would like to use any of the computers on the router for PC anywhere
sessions and even be able to set up two or more sessions at once. It
seems to me that if host invitation is to work behind a router the
invitation must first resolve the true ip address and then the router
must resolve which computer on the router to connect to.
To create an invitation I right click on a remote under "advanced
view" in pcAnywhere 12.0 and then click on 'host invitation'. A
little box comes up that says: "Specify ip address or computer name
for host to call" and in a little window it gives this ip address:
192.168.1.101. Good luck.
With the Netgear I tried my computer name but when I send an invitation
out and had the host click on it, it came back with something like
"Could not connect to device".
Does anyone know if host invitation will work from behind a router? If
so, how does one set this up? Are there any solutions out there that
are easier/better to use than Pcanywhere? I've tried several,
including XP's remote assistance and they all seem worse than
pcAnwhere.
Thanks,
Al
Gen4 running XP Pro. I am direct ethernet connected to a Trendnet
TEW-452BRP Router connected to an RCA DCM425 Broadband router. My ISP
is EarthLink cable.
Three other computers and a Linksys router are also direct connected to
the router.
My customers are home users. I want to work on their computers
remotely. I have been looking for a solution that allows me to do so
easily, no matter if they're behind a router or not. It's been
fairly easy to connect to computers remotely when they're not behind
a router, but I've never found a way to easily do so when they're
behind routers.
Supposedly pcAnywhere 12.0 allows me to create a host invitation. I
create this invitation with pcAnywhere and send it via email to someone
also running pcAnywhere 12.0 at a host computer. This email has an
attachment containing ip information their pcAnywhere session needs to
request that my remote connect to their computer. All they have to do
is to click on the file.
I haven't been able to get this to work behind a Netgear router. Now
I have switched to the Trendnet. With the Netgear I set up port
forwarding and a static IP address on my router, although there was
nothing in the documentation that said I had to do this on the remote
side. In fact nothing I've been able to find in the documentation
says how to set this up behind a router on the remote side nor does it
say you must be direct connected to the modem to make it work. But
then the documentation from Symantec is just the usual advertising
blather.
I would like to use any of the computers on the router for PC anywhere
sessions and even be able to set up two or more sessions at once. It
seems to me that if host invitation is to work behind a router the
invitation must first resolve the true ip address and then the router
must resolve which computer on the router to connect to.
To create an invitation I right click on a remote under "advanced
view" in pcAnywhere 12.0 and then click on 'host invitation'. A
little box comes up that says: "Specify ip address or computer name
for host to call" and in a little window it gives this ip address:
192.168.1.101. Good luck.
With the Netgear I tried my computer name but when I send an invitation
out and had the host click on it, it came back with something like
"Could not connect to device".
Does anyone know if host invitation will work from behind a router? If
so, how does one set this up? Are there any solutions out there that
are easier/better to use than Pcanywhere? I've tried several,
including XP's remote assistance and they all seem worse than
pcAnwhere.
Thanks,
Al