remote desktop wont work

[Guest]

hi im trying to connect to a friends pc running xp and all i get when i ask him for remote assistance is the folowing message in messenger window ***** does not have Remote Assistance installed (or it is disabled) and is not able to accept your invitation
but i can connect to other peoples pc with no problem at al

 

[Sooner Al]

Does your friend have Remote Assistance enabled?

http://support.microsoft.com/default.aspx?scid=kb;en-us;305608

http://www.microsoft.com/windowsxp/expertzone/focuson/remoteassist.asp

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

hi im trying to connect to a friends pc running xp and all i get when i ask him for remote

assistance is the folowing message in messenger window ***** does not have Remote Assistance
installed (or it is disabled) and is not able to accept your invitation.

 

[Guest]

yes its installed and enabled the only odd thing is when he tries to ask me for remote assistance it doesnt actually do or say anything / no errors et

----- Sooner Al wrote: ----

Does your friend have Remote Assistance enabled

http://support.microsoft.com/default.aspx?scid=kb;en-us;30560

http://www.microsoft.com/windowsxp/expertzone/focuson/remoteassist.as

--
Al Jarvi (MS-MVP Windows Networking

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us..
The MS-MVP Program - http://mvp.support.microsoft.co
This posting is provided "AS IS" with no warranties, and confers no rights..

hi im trying to connect to a friends pc running xp and all i get when i ask him for remot

assistance is the folowing message in messenger window ***** does not have Remote Assistanc
installed (or it is disabled) and is not able to accept your invitation

 

[Sooner Al]

Anything in your friends Event Log that might be of interest?

Is the "Remote Desktop Help Session Manager" running on your friends PC? Open "Start -> Run ->
services.msc" to find out.

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

yes its installed and enabled the only odd thing is when he tries to ask me for remote assistance

it doesnt actually do or say anything / no errors etc

 

[Huei Wang [MSFT]]

I guess the original posting has been deleted, what's the problem you
seeing, any firewall/NAT... in between? how you connect to internet, DSL,
dialup... are you asking for help or providing help?


--


This posting is provided "AS IS" with no warranties, and confers no rights.

I am in the same situation.
I tried everything I found in internet and in this forum.
I reinstalled msn messenger, messenger for windows, use of gpedit.msc,

tried remote assistance using help and support, etc..

 

[Guest]

I need to help somebody using messenger remote assistance.
my client is using a DSL router, hardware is not a problem here.
The only way I can make remote assistance works, is generating a file with HELP and SUPPORT and send it to me by email.
But, the client needs to edit the file and change the private IP to the public IP, and she can't do that. I did it for her to make it work.
So, What I really need is to make remote assistance work with messenger.
If she click on "ask for remote assistance" in messenger, nothing happens, no error messasges, just nothing happens.
I uninstalled and reinstalled msn messenger and messenger for windows in her computer with the latest versions, and the problem continues.
I really don't know what to do this time.
I hope you can help me.

 

[Sooner Al]

If you and the client are both behind firewall/NAT/router devices then look at this KB article for
an explanation of what may or may not be supported...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529

One solution, if you can't get Messenger to work, is to have the client setup an account with one of
the dynamic naming services that map a fully qualified domain name to the IP. In my case I use a
FREE service from No-IP.com. The No-IP.com software runs on one of my XP Pro boxes and on a time
schedule basis contacts the No-IP.com servers. The No-IP.com servers then know what your IP is and
maps that to a fully qualified domain name. That information is then propagated over the public
internet. You could then call the client PC using the fully qualified domain name. It works very
well for me when I call my home network using Remote Desktop or a PPTP VPN link.

http://www.no-ip.com

Others, some free and some $$$$...

http://www.remotenetworktechnology.com/ow.asp?Remote_Network_Home/Connections

You could then have your client generate the invitation file with a 99 day expiration time and mail
it to you. Once you get the invitation file, simply modify the RCTICKET field in the file using the
dynamic naming service fully qualified domain name and save it (with a short cut on your desktop) on
your PC. You could then simply click the short cut when you need to access the client PC. This page
illustrates how to modify RA so you can have a 99 day expiration period. This is done on the client
PC in your case.

http://members.cox.net/ajarvi/RemoteAssistance/RemoteAssistance.html

Try it...it just may solve your problem...

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

I need to help somebody using messenger remote assistance.
my client is using a DSL router, hardware is not a problem here.
The only way I can make remote assistance works, is generating a file with HELP and SUPPORT and send it to me by email.
But, the client needs to edit the file and change the private IP to the public IP, and she can't

do that. I did it for her to make it work.

So, What I really need is to make remote assistance work with messenger.
If she click on "ask for remote assistance" in messenger, nothing happens, no error messasges, just nothing happens.
I uninstalled and reinstalled msn messenger and messenger for windows in her computer with the

latest versions, and the problem continues.

 

[Guest]

Thank
Your solution works great
Do you know what can be the problem with messenger to not start remote assistance