Remote Desktop using DSL

[Leigh Ann]

Hello,

I have two pcs. One is XP which is at my office and the
other is my laptop which is Win Me at my house.

I connect to my office pc from home. Now, i just
recently got dsl. I was using a dial up connection and
was able to connect to my office pc all the time with no
problems but just recently i got dsl at my house and now
i am unable to connect to my office pc from home.

There is no router on either end nor are the dsl modems
routers. In fact, we don't have modems we have direct
dsl lines (if that makes sense).

I'm trying to think of any other info I need to give.

All i know is, when i was using a dial up connection it
worked fine...now that I have dsl.............it will not
connect.

Please help.......

thank you,
Leigh Ann

 

[Huei Wang [MSFT]]

When you use dialup, was it directly dial into office? when it failed,
what's the error message you see? any eventlog on the office XP machine?

 

[Guest]

Were you using dial up connection via a 56k modem to connect both coputers before? If so, how did you set them up

Patric

----- Leigh Ann wrote: ----

Hello

I have two pcs. One is XP which is at my office and the
other is my laptop which is Win Me at my house

I connect to my office pc from home. Now, i just
recently got dsl. I was using a dial up connection and
was able to connect to my office pc all the time with no
problems but just recently i got dsl at my house and now
i am unable to connect to my office pc from home

There is no router on either end nor are the dsl modems
routers. In fact, we don't have modems we have direct
dsl lines (if that makes sense)

I'm trying to think of any other info I need to give

All i know is, when i was using a dial up connection it
worked fine...now that I have dsl.............it will not
connect

Please help......

thank you
Leigh An

 

[Leigh Ann]

I'm getting an error message saying i cannot connect to
the client computer.......or something to that fasion. I
will need to get the exact message.

Yes, it was a regular dialup 56k.........i would connect
to my ISP and then use remote desktop connection putting
in the IP address of my office pc.

I had enabled remote desktop connection on my office pc
which has xp. My home pc has Win Me.

Hope this helps!

 

[Leigh Ann]

I went into my Event Log and this is what I found

on 3/11/04 at 6:42:49am
A certificate could not be found. Connections that use
the L2TP protocol over IPSec require the installation of
a machine certificate, also known as a computer
certificate. No L2TP calls will be accepted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

I did not try to use remote access at this time.


Here is another at 6:41:02am on 3/11/04

IPX Routing requires an internal network number for
correct operation.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Thank you!
Leigh Ann

 

[Guest]

If you dialed your ISP, then connected to your office via Remote Desktop, then the only difference now is your connection to the Interent. Make sure your new ISP (or your DSL Modem - which is technically a router) is not blocking TCP Port 3389 traffic

See if you can connect to another Terminal Server, or remote desktop. There is a demo TS available to test your connection on applauncher.com

FAQ here
http://www.workthin.com/tshta.ht

Patrick Rous
Microsoft MVP - Terminal Serve
http://www.workthin.co

----- Leigh Ann wrote: ----

I'm getting an error message saying i cannot connect to
the client computer.......or something to that fasion. I
will need to get the exact message

Yes, it was a regular dialup 56k.........i would connect
to my ISP and then use remote desktop connection putting
in the IP address of my office pc

I had enabled remote desktop connection on my office pc
which has xp. My home pc has Win Me

Hope this helps

 

[Leigh Ann]

It is hard to explain but technically i do not have a
modem. I believe it is called ADSL. I'm not sure. It
is a direct line and then an ethernet cable comes out of
a wall jack into my hub. I have a netgear hub and it is
strictly a hub. I have even tried the cable directly
into my laptop and still nothing.

How do I check if the port is being blocked on WinMe?

-----Original Message-----
If you dialed your ISP, then connected to your office

via Remote Desktop, then the only difference now is your
connection to the Interent. Make sure your new ISP (or
your DSL Modem - which is technically a router) is not
blocking TCP Port 3389 traffic.

See if you can connect to another Terminal Server, or

remote desktop. There is a demo TS available to test
your connection on applauncher.com.

 

[Bill Sanderson]

Let me see if I understand this correctly:

You have some form of connection at the office which I don't fully
understand, but which also hasn't changed since this arrangement worked?

At home, you had dialup, but now have DSL?

Do you need to enter credentials (username/password) for this DSL to work?

If you configure the firewall on the office machine to respond to pings, can
you ping the office machine from home?
(right-click the network connection, choose properties, advanced tab,
settings button, I think there's an ICMP tab--check the top box for testing
purposes)

At home, go to a command prompt and type ping officeIPaddress <enter> (where
officeIPaddress is the address of your office machine. Are you certain this
address hasn't changed? You can check it by going to http://findmyip.com
from the office machine.

 

[Bill Sanderson]

The first message is routine, and not a problem, although it sounds ominous,
I understand. The second message probably indicates a
mis-configuration--you appear to have the IPX protocol installed, and
probably have no need of it--but this also shouldn't be relevant to the
issue.

 

[Leigh Ann]

That is correct......the office connection (DSL) has not
changed. The only thing that changed was me at my house
from a dialup connection to a dsl connection. But once
again, I have no dsl modem. I basically have dsl line in
which the ethernet cable runs from a walljack into my
hub. I live in a very rurual area by the way.......hence
the technology.

No i do not need to enter any credentials for dsl. No
username or password.

When you say firewall, what do you mean? I have no
firewall software on my office XP machine except for what
might come with the OS.

When I try to ping the office machine from my house I get
request timed out.

I checked the ip address again, just in case, and the ip
address has not changed.

I will check the ICMP tab and see what happens........

Thanks for the help.......I'm at a lose with this. Just
can't figure it out!

Leigh Ann

 

[Leigh Ann]

I do have the IPX protocol installed on both my office
machine and home machine due to the LAN.

I have a LAN at home and at work.........

I have tried to take it out........at home and when i do
my LAN does not work.....same for here at the office.
for some reason, unknown to me, the protocol is needed.

Leigh Ann

 

[Bill Sanderson]

It may be worth investigating that once you solve the current issue--or even
as part of it.

A LAN should work fine with just TCP/IP as the sole protocol. Many
networks, both very small and very large, manage to do this.

If a second protocol, IPX or Netbeui, appears to be necessary, it is usually
because of a basic error of configuration or topology.

For example - a software firewall usually interdicts TCP/IP traffic. It has
no effect on IPX or Netbeui. So--if adding IPX makes your network "work"
then you have may have a firewall set inappropriately where it blocks file
and printer sharing traffic.

If you believe that you NEED that firewall set, then it is very likely that
a better solution would be to add a router between the Internet connection
and the LAN, rather than firewall each machine.

In addition, the changes to the ICF firewall in Service Pack 2 will make it
possible to have the firewall up, but allow file and printer sharing to the
local subnet. This might be worth waiting for.

 

[Bill Sanderson]

Do you have a URL for your Internet Service Provider--the folks who provide
the DSL service--so we can see their description of this service? This
isn't a type of service I'm familiar with, although I think I know what it
is--but I'd love to see more details.

I'm not getting any Eureka's so far--I asked about the username/password
because that might indicate that you were on a PPPoE provider at home, and
this can sometimes result in MTU mismatches between the two endpoints, which
can impair communication, but it sounds like that isn't the case, and that
probably you are on the same provider, in fact--is that the true?

Getting set up so that you can ping the office machine from home should help
solve this, though.

 

[Leigh Ann]

I am indeed using the same provider and technology as
what is at the office.

my provider is www.industryinet.com

Originally had the box for "Protect......" unmarked on my
local area connection so the firewall was not on. If the
firewall is not on, why can't i get to my office pc?

 

[Guest]

Hi Leigh Ann

There is a problem with the MTU Setting of the networt card installed in your Terminal server

Try to download the program Dr.TCP and adjust the MTU value to 1462
It will work 100

Best Regard
Joe

----- Leigh Ann wrote: ----

I am indeed using the same provider and technology as
what is at the office

my provider is www.industryinet.co

Originally had the box for "Protect......" unmarked on my
local area connection so the firewall was not on. If the
firewall is not on, why can't i get to my office pc

 

[Leigh Ann]

Joe,
The network card on my home pc or the office pc?
Thanks........

-----Original Message-----
Hi Leigh Ann!

There is a problem with the MTU Setting of the networt

card installed in your Terminal server.

 

[Leigh Ann]

Well I ran it on my home pc........hope that did no
harm...I imagine i can fix.

I asked a dumb question.........you said "terminal server"
that would be my office pc.

I will try it on Monday when i get to work......thank you!

-----Original Message-----
Hi Leigh Ann!

There is a problem with the MTU Setting of the networt

card installed in your Terminal server.

 

[Leigh Ann]

Joe,

I ran dr. tcp on my office pc (the server) and it did not
work. It tells me that the client could not connect to
the remote computer.

Like I said, nothing has changed except that I am no
longer using a dial up connection but dsl now.

I need help!
Thanks
Leigh Ann

-----Original Message-----
Hi Leigh Ann!

There is a problem with the MTU Setting of the networt

card installed in your Terminal server.