Remote Assistance

[Guest]

This is my first time here. I have 2 laptops (Windows Home XP) in the same
room (not networked) I want to learn how to use Remote Assistance. When I
click on the request for remote assistance (from either laptop) I get the
message "Your current system settings prevent you from, etc." What settings
are being referred to and how do I go about installing the proper ones?

 

[Shenan Stanley]

This is my first time here. I have 2 laptops (Windows Home XP) in
the same room (not networked) I want to learn how to use Remote
Assistance. When I click on the request for remote assistance (from
either laptop) I get the message "Your current system settings
prevent you from, etc." What settings are being referred to and how
do I go about installing the proper ones?

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/kb/300546

Using Remote Assistance to Get Help When You Need It
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
http://support.microsoft.com/kb/306556/

Start a Remote Assistance Session from Windows Messenger
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaim.mspx

HOW TO: Provide Remote Assistance In Response to Windows Messenger
Invitation in Windows XP
http://support.microsoft.com/kb/306800/

HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
http://support.microsoft.com/kb/306757/

HOW TO: Provide Remote Assistance in Response to an E-mail Invitation in
Windows XP
http://support.microsoft.com/kb/306791/

Start a Remote Assistance Session by Sending a File
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viafile.mspx

Step-by-Step Guide to Remote Assistance
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx

Don't want to use "Remote Assistance"?

UltraVNC
http://ultravnc.sourceforge.net/

TightVNC
http://www.tightvnc.com/

*Note* - you still need to know how to properly configure any firewall
(software or hardware) and any router/NAT device you have to allow these
products to work.