Remote Assistance without Messenger

[Jon Davis]

Does anyone have insight on how to walk a software customer through the
utilization of Remote Assistance to configure a server, without having them
install any Messenger products?

MS mentions on their web site that Remote Assistance requires either
Messenger or a MAPI-compliant Windows Mail profile. I assume the latter is
what I would use here; unfortunately, I did not see documentation on
utilizing that.

Basically I want to be able to configure a remote machine on Windows Server
2003 without installing ANYTHING. We've been using GoToAssist, but I would
rather utilize the build-in technology found in Remote Assistance.

Thanks,

 

[Jon Davis]

Nevermind. Found the information in the Help file. Apparently the Help and
Support Center has a wizard that auto-generates an e-mail using Outlook
Express.

 

[Jon Davis]

Sweet .. it even supports flat file requests... that's exactly what I
needed.

--
Jon Davis

Nevermind. Found the information in the Help file. Apparently the Help and
Support Center has a wizard that auto-generates an e-mail using Outlook
Express.

 

[Robert L [MS-MVP]]

Thank you for sharing your experience with us.

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Nevermind. Found the information in the Help file. Apparently the Help and
Support Center has a wizard that auto-generates an e-mail using Outlook
Express.

 

[Merle]

Does anyone have insight on how to walk a software customer through the
utilization of Remote Assistance to configure a server, without having them
install any Messenger products?

MS mentions on their web site that Remote Assistance requires either
Messenger or a MAPI-compliant Windows Mail profile. I assume the latter is
what I would use here; unfortunately, I did not see documentation on
utilizing that.

Basically I want to be able to configure a remote machine on Windows Server
2003 without installing ANYTHING. We've been using GoToAssist, but I would
rather utilize the build-in technology found in Remote Assistance.

Thanks,

--
Jon Davis

Hi there Jon,

Just so happens i got went remote tonight for first time. I don't know what OS you have, but from Vista this is how it goes:

Start menu
All Programmes
Maintenance
Windows Remote Assistance

Dialogue Box Opens with two choices:
1. Invite someone you trust to help you
2. Offer to help someone

Client clicks *1.* Invite someone to help you

Next Dialogue Box says
1. Use Email to send Invitation
2. Save this invitation as a file.

Now I am presuming that the client has no email configured on their machine, but has something like yahoo account or gmail.

Next Dialogue Box will ask you where you want to save that file.
Click on Browse and Save the file to somewhere you can find it.
Go to your email server
Email to the person you would like to assist you, and *Don't forget to attach* the invitation which was saved somewhere on your computer.

**Please note*** The client needs to let you know what the password is that he/she has created in this last step.

The client will be taken back to a Remote Assistance window. N.B. Keep this window open at all times.

Close all browsers and any documents on your machine, as this clogs up the interaction between you both. That goes for Helper and Client. **Except for client keeping Remote window open**.

Now you go fetch that email, double click and it will automatically open and ask for the password, then once again automatically open your remote window, and VOILA!!!

Hope this helps,

Merle

 

[Merle]

Oh dear, I missed the boat completely here. Only saw now that you got this sorted...Aah well...lol