well, it is unfortunate that
normal mode still did not
function as well as safemode
at this time.
it is essential to keep in mind
that the core of windows functions
well in safemode.
so in my opinion it is a non windows
program that is causing windows to
function poorly in normal mode.
you mentioned the program
called norton antivirus (nav).
although it is an excellent anti virus
it works well on many computers. however
it does not work well on many others as
well.
i am unwilling to provide you with a "why"
nav may be a factor on your sisters computer
becuase i don't have all the facts or background.
however, during this time for diagnosing
the system, it would be a good idea to
uninstall nav. it can, be re installed later
once the problem has been discovered
and resolved.
but, uninstalling nav is no longer
as simply going to add/remove programs
and you should go to its homesite and
inquire of the "exact" instructions on
uninstalling nav. if you see the option
in windows to remove nav in windows,
avoid the temptation and double check
at the nav homesite to get the latest
predure.
further, if your sister has installed other
anti virus's and number of spywares, etc,
firewalls, ad blockers, etc... i would
uninstall them all as well. having these
softwares running at the same time will
cause problems.
the above steps is simply a method of
"elimnation", to eliminate some of the
probabilities that are contributing to a
dysfunctional windows.
it is like peeling away the layers of programs
installed over the core of windows.
and we know that safemode (the core)
is not rotten.
-----------------
you mentioned reinstalling windows,
however, repairing windows with
the windows cd is a preferable
method because a repair preserves your
files while a "reinstall" wipes
everything away.
however, i don't think that you
have the option for a reinstall of
windows because:
1) safemode is operational and
windows performance is better
in safemode.
2) to do a re installation or factory
restore of windows you would have to
ensure all (all) your personal
files and pics are backup'd / copied onto
a cd or other drive because they will
be wiped away.
3) and if i am not mistaken, i believe
you mentioned there was no
windows cd for your sisters computer.
therefore, your sisters computer
may only have the option to restore
the system to factory settings, which
will wipe away the files on the disk and
restore the computer to its defaults.
regardless if a restore will be an option
to use or not, you should begin
the process to preserve your
personal files at this time.
you can use safemode to begin the
file copying/moving process.
in my opinion, i don't think a reinstall
or a factory restore is required and you
should continue to utilize safemode as
the tool and method to resolve the
issue that inflicts normal mode. but it
is your machine and can decide what
method is best for you.
-----------------
in regards to another question
you had, about the option to do a
windows system restore in safemode".
yes, a windows restore can be done
in safemode because often times
normal windows is unaccessiable during
a computer malfunction.
in your case, although normal mode is
not performing as well as it could be,
it is still accessible.
however, if after uninstalling nav still
proves to be futile, another attempt
with windows restore via safemode wouldn't
hurt. it is possible that nav had
interfered with your previous attempt.
--------------------
after your sisters computer is
functional again, we can address
all of these tangents that will
help reduce events like the above
or utter disasters.
--
db ·´¯`·.¸. said:
<)))º>·´¯`·.¸. , . .·´¯`·.. ><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>
..
