G
Guest
I am using Windows XP Home edition. When I attempt to run the Recovery
Console, I am asked for the Administrator's password. Since I have never
password protected any account on this machine, I just hit return. However,
the program will not accept this, and keeps asking me for a valid password.
After search the knowledge base, I believe that my problem relates to
document Q308402, a glitch in which preinstalled OS's may not properly store
the password information. My OS was preinstalled by Gateway.
I would like to obtain the hot fix described in Q308402, but I'm not sure
how to get it. According to the Microsoft support page, I'm supposed to
contact my PC manufacturer to get support. However, when I contact Gateway,
this is their response:
"Thank you for using Gateway's Online E-mail Support. As you stated to
your e-mail that you need to know about the administrator password and
you need to obtain the patch, the issues you are experiencing are most
likely caused by Microsoft. Your best option at this point is to call
Microsoft, so they can help you troubleshoot this issue. They may have
a simple resolution to this issue. "
All I want to do is obtain the hot fix that is described in Q308402.
Thanks!
Console, I am asked for the Administrator's password. Since I have never
password protected any account on this machine, I just hit return. However,
the program will not accept this, and keeps asking me for a valid password.
After search the knowledge base, I believe that my problem relates to
document Q308402, a glitch in which preinstalled OS's may not properly store
the password information. My OS was preinstalled by Gateway.
I would like to obtain the hot fix described in Q308402, but I'm not sure
how to get it. According to the Microsoft support page, I'm supposed to
contact my PC manufacturer to get support. However, when I contact Gateway,
this is their response:
"Thank you for using Gateway's Online E-mail Support. As you stated to
your e-mail that you need to know about the administrator password and
you need to obtain the patch, the issues you are experiencing are most
likely caused by Microsoft. Your best option at this point is to call
Microsoft, so they can help you troubleshoot this issue. They may have
a simple resolution to this issue. "
All I want to do is obtain the hot fix that is described in Q308402.
Thanks!