Recovered Deleted Items not syncing back offile folder

[Blaine B]

Hi there,
We are using Outlook 2003 in Cached exchange mode. I have a couple of users
who have deleted items and then gone back to recover those items and they
don't synch back to the offline folder. I have created another profile which
does not use the Cached Folders and the Recovered items show up fine.

Anyone have any suggestions besides creating a new profile?

Thanks

 

[Roady [MVP]]

From what folder were they deleted?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

 

[Blaine B]

the items were deleted from various folders but they went into the Deleted
Items folder. From there they were deleted as normal. The user can see the
items in the Recovery window but after they recover them to the Deleted
Items folder on the server, the items are not replicated to the off-line
folder.

From what folder were they deleted?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

Hi there,
We are using Outlook 2003 in Cached exchange mode. I have a couple of
users
who have deleted items and then gone back to recover those items and they
don't synch back to the offline folder. I have created another profile
which
does not use the Cached Folders and the Recovered items show up fine.

Anyone have any suggestions besides creating a new profile?

Thanks

 

[Pat Cai [MSFT]]

If you are using cache mode on Outlook client, please try to run
Send/Receive to manually synchronize the data on client and server

Regards,

Pat Cai
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
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[Blaine B]

I've already tried that. If you look at the folder properties it will say
that there are X items on the server and Y items in the folder. Neither
manual or auto synch seems to work.

 

[Pat Cai [MSFT]]

On this scenario, we can also try to recover there items in OWA.

-- Access the mailbox from OWA 2003
-- Select Options in the left pane, and then click the "recover deleted
items" button in the bottom of the option page

I agree with you that there some un-synchronizations exist between cache
mode and mailbox state due to the by-design feature of Outlook 2003 cache
mode. Please refer to:

Description of Outlook 2003 with Cached Exchange Mode in an Exchange Server
2003 environment
http://support.microsoft.com/?id=870926

As we can already recover these items in the non-cache mode, you may try
the OWA method as an alternative. Hope the information helps. If you have
any further concerns, please feel free to let me know.

Regards,

Pat Cai
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so
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[Blaine B]

Pat,
I appreciate your work-around but it isn't very practical for users to have
to log into OWA just to retrieve an email. The fact that the emails are not
being synched to the offline folder is not due to any "by-design" feature.
It works fine for 75% of my company, it's just these few that are having the
issue. I have created a second profile as a test and the issue still
remains. The only caveat I can see is that these users did an in-place
upgrade from Office 2000 to Office 2003. Every other folder works correctly.
do you have nay other suggestions?

Thanks

 

[Pat Cai [MSFT]]

Hi Blaine,

On most scenarios, we can synchronize the offline folders manually by
clicking Send/Receive button.

However, according to the situation you mentioned, "The only caveat I can
see is that these users did an in-place upgrade from Office 2000 to Office
2003", I began to suspect it is a by-design problem in some Outlook
versions. After discussing this problem with our DEV team and searching for
it in our internal database, I released that the problem may exist before
Outlook 2003 SP1. So I suggest patching these problematic Outlooks with the
latest updates, you can visit:

http://officeupdate.microsoft.com

Also, if the problem still persists, I am afraid there is a post-sp1 hotfix
you may also have to patch. Please refer to the KB article below for the
information of this hotfix

839647 Description of the Outlook 2003 post-Service Pack 1 hotfix package:
http://support.microsoft.com/?id=839647

I am sorry that this hotfix has not been release to public yet. Due to our
support policy, please contact Microsoft Product Support Services to obtain
the hotfix. Thank you for your understanding. For a complete list of
Microsoft Product Support Services phone numbers and information about
support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Since it is a hotfix related case, it will be free of charge.

Meanwhile, as you may have known, using OWA or non-cache mode is the
available workaround for this problem, since it is caused by the
synchronization problem of Outlook 2003 cache mode.

Hope the information helps. I am sorry for any incontinence might bring
upon you due to the particular problem. If anything is unclear, please feel
free to post here.

Regards,

Pat Cai
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada. This and
other support options are available here:

BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=/international.aspx.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Blaine B]

Hi Pat,
Thanks for the input. These clients all have SP1 installed (slipstreamed
into Admin install point prior to upgrade). I will contact support for the
post SP1 fix and see if that fixes the issue. Thanks for your time.

Hi Blaine,

On most scenarios, we can synchronize the offline folders manually by
clicking Send/Receive button.

However, according to the situation you mentioned, "The only caveat I can
see is that these users did an in-place upgrade from Office 2000 to Office
2003", I began to suspect it is a by-design problem in some Outlook
versions. After discussing this problem with our DEV team and searching for
it in our internal database, I released that the problem may exist before
Outlook 2003 SP1. So I suggest patching these problematic Outlooks with the
latest updates, you can visit:

http://officeupdate.microsoft.com

Also, if the problem still persists, I am afraid there is a post-sp1 hotfix
you may also have to patch. Please refer to the KB article below for the
information of this hotfix

839647 Description of the Outlook 2003 post-Service Pack 1 hotfix package:
http://support.microsoft.com/?id=839647

I am sorry that this hotfix has not been release to public yet. Due to our
support policy, please contact Microsoft Product Support Services to obtain
the hotfix. Thank you for your understanding. For a complete list of
Microsoft Product Support Services phone numbers and information about
support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Since it is a hotfix related case, it will be free of charge.

Meanwhile, as you may have known, using OWA or non-cache mode is the
available workaround for this problem, since it is caused by the
synchronization problem of Outlook 2003 cache mode.

Hope the information helps. I am sorry for any incontinence might bring
upon you due to the particular problem. If anything is unclear, please feel
free to post here.

Regards,

Pat Cai
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada. This and
other support options are available here:

BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=/international.aspx.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Blaine B]

Pat,
The Post SP1 hotfix fixed the issue.
Thank you.

Hi Pat,
Thanks for the input. These clients all have SP1 installed (slipstreamed
into Admin install point prior to upgrade). I will contact support for the
post SP1 fix and see if that fixes the issue. Thanks for your time.

Hi Blaine,

On most scenarios, we can synchronize the offline folders manually by
clicking Send/Receive button.

However, according to the situation you mentioned, "The only caveat I can
see is that these users did an in-place upgrade from Office 2000 to Office
2003", I began to suspect it is a by-design problem in some Outlook
versions. After discussing this problem with our DEV team and searching for
it in our internal database, I released that the problem may exist before
Outlook 2003 SP1. So I suggest patching these problematic Outlooks with the
latest updates, you can visit:

http://officeupdate.microsoft.com

Also, if the problem still persists, I am afraid there is a post-sp1 hotfix
you may also have to patch. Please refer to the KB article below for the
information of this hotfix

839647 Description of the Outlook 2003 post-Service Pack 1 hotfix package:
http://support.microsoft.com/?id=839647

I am sorry that this hotfix has not been release to public yet. Due to our
support policy, please contact Microsoft Product Support Services to obtain
the hotfix. Thank you for your understanding. For a complete list of
Microsoft Product Support Services phone numbers and information about
support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Since it is a hotfix related case, it will be free of charge.

Meanwhile, as you may have known, using OWA or non-cache mode is the
available workaround for this problem, since it is caused by the
synchronization problem of Outlook 2003 cache mode.

Hope the information helps. I am sorry for any incontinence might bring
upon you due to the particular problem. If anything is unclear, please feel
free to post here.

Regards,

Pat Cai
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada. This and
other support options are available here:

BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=/international.aspx.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Pat Cai [MSFT]]

Appreciate your update and response. I am glad to hear that the problem has
been fixed. Meanwhile, I am sorry for any inconvenience might bring upon
you again.

If you have any other questions or concerns in future, please do not
hesitate to contact us. It is always our pleasure to be of assistance.

Regards,

Pat Cai
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada. This and
other support options are available here:

BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=/international.aspx.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Pat,
Thanks for all the great advice. Unlike Blaine B no-one in our company can
recover deleted items when in cached mode. We were using Exchange Server 5
and figured that was the problem. We have been upgraded to Exchange 2003 and
this has not changed. We've also tested the recommended hotfix with no luck.

Do to the culture here we cannot take away the recover deleted items
feature. We'd love to take advantage of cached mode, but until this issue is
resolved that's not an option.

Note: I've searched through the KB and it does not appear that MS recognizes
this is a problem. Is there a way we can talk their outlook staff into
looking into this?

Stats:
XP Pro Service Pack 2
Outlook 2003 11.6359.6360 SP1
Exchange Server 2003 running in mixed mode.

 

[Guest]

Disregard my last post, the patch worked after rebooting the machine.
Testing it in our IT department, then we get to roll it out.