Offline Folder File Settings button missing Outlook 2003

[Arp Hiemstra]

Hello,

I am trying to get outlook 2003 into cached exchange mode but even when
creating a new profile the ost file is not created.

Have removed the mail profile and all outlook files from the outlook folder
residing in application settings. Recreated the profile but no luck.

The user cannot select work offline nor do I see the Offline Folder File
Settings button when right clicking the mailbox then advanced and advanced
again.

What is going on? There are no policies preventing this nor mailbox settings
on exchange which impact this setting.

Thanks,

Arp

 

[neo]

You don't mention what the operating system is, but the offline tab going
away could mean that you are trying to setup an Outlook profile on a Windows
terminal (citrix) server. Office/Outlook disables/hides this tab by default
under this type of configuration.

Other than that, please post what operating system you are running and what
version of Microsoft Exchange you are attempting to connect to.

PS - There are registry policy keys that suppress the tab in question.

 

[Arp Hiemstra]

Hello neo,

No policy is in effect. OS is windows XP SP3 no Terminal servers just a
local install. Server is Exchange 2003.

Any ideas?

Thanks
Arp

 

[neo]

Check the registry for a value named NoOST. The value can exist in any one
of these 3 places for Outlook 2003.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\11.0\Outlook\OST

HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\11.0\Outlook\OST

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Office\11.0\Outlook\OST


In order to have the tab, the value needs to be zero (or delete the NoOST
value) from any of the 3 locations mentioned.

 

[Arp Hiemstra]

Hello Neo,

Thanks for the reply.
None of these values are present. Tried removing the users windows profile,
but no effect. Different user on the same workstation is ok.

Is there perhaps some exchange setting which could interfere with this?

Kind regards,

Arp