Reasons why Internet stops working

[Macamba]

Hi,

Since I got the emergency update for Internet Explorer 7 installed, my
Internet connection stops working after half an hour. Only a reboot enables
the connection again, for half an hour.

I was suggested to contact Microsoft about this. I got an e-mail back to
contact them by telephone during office hours. Sadly, that is not an option,
as I work during office hours. The first change I have will be December 31
this year. Ages away.

So therefore, my question to you to put your thinking cap up, and help
figure my problem out.
One approach would be to discuss what enables, and disables, my access to
the Internet. Is it software that got installed? What software? What software
makes the connection between my browser and a website?

Help would be appreciated.

Thanks,
Macamba

 

[Pegasus \(MVP\)]

Hi,

Since I got the emergency update for Internet Explorer 7 installed, my
Internet connection stops working after half an hour. Only a reboot
enables
the connection again, for half an hour.

I was suggested to contact Microsoft about this. I got an e-mail back to
contact them by telephone during office hours. Sadly, that is not an
option,
as I work during office hours. The first change I have will be December 31
this year. Ages away.

So therefore, my question to you to put your thinking cap up, and help
figure my problem out.
One approach would be to discuss what enables, and disables, my access to
the Internet. Is it software that got installed? What software? What
software
makes the connection between my browser and a website?

Help would be appreciated.

Thanks,
Macamba

You need to post the details of your Internet connection:
- Dial-up modem
- ADSL modem
- ADSL modem/router
- Cable modem
- Other
You should also report in more detail what you mean with "my Internet
connection stops working". Can't reach certain sites? Can't reach any site?
Can't send/receive EMail messages? Other?

 

[PA Bear [MS MVP]]

This is now the fourth thread you've started about this problem! Always
reply to your original (i.e., first) thread, please.

[[Thread #1:
http://groups.google.com/group/micr...e_frm/thread/6b86954dec07e1e/a8169d501ab026e6

Thread #2:
http://groups.google.com/group/micr..._frm/thread/ec15187386945231/273bf5d153aeccad

Thread #3:
http://groups.google.com/group/micr..._frm/thread/cf1273a0f9985c43/81dd40d4ae29f2c0 ]
]

=> If you reside in the US or CA, you can call 1-800-PCSAFETY for free
support at any time, day or night, 365 days a year.

Otherwise, proceed as follows:

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB960714)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered (i.e., KB960714). If a Root Certificates update is listed in the
Optional Updates category, install it to take full advantage of IE7's
enhanced security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
third-party firewall.

PS: DO NOT BEGIN ANY MORE NEW THREADS!!!