Re: Windows Image Acquisition (WIA)

[Gerry Cornell]

Check the Error Reports in the System / Application logs in Event
Viewer. Please post copies.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Gerry Cornell]

The advice which is part of the Error Report -click on link

http://go.microsoft.com/fwlink/events.asp.

User Action
To determine why the specified service failed, do the following:
Display the WIN32_EXIT_CODE error that SCM encountered. To
display the error, at the command prompt, type
sc query service name
The information displayed can help you identify possible causes for the
error.

However, I think there should be another Error / Warning Report
shortly before the 7031 Report. Can you please post a copy.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

The command prompt returned:
[SC] EnumQueryServicesStatus: OpenService Failed 1060:
The specified service does not exist as an installed service.

The Events viewer listed:

Type: Information
Source: Service Control Manager
Event ID: 7035
The Windows Image Acquisition (WIA) service was successfully sent a start
control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Then followed:

Type: Error
Source: Service Control Manager
Category: None
Event ID: 7032
Description:
The Service Control Manager tried to take a corrective action (Restart the
service) after the unexpected termination of the Windows Image Acquisition
(WIA) service, but this action failed with the following error:
An instance of the service is already running.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Then:
Type: Error
Source: Service Control Manager
Event ID: 7034
Description:
The Windows Image Acquisition (WIA) service terminated unexpectedly. It has
done this 1 time(s).

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


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many thanks
Sheds