G
Gerry
Matt
Disconnect all hardware peripherals except keyboard, mouse and monitor.
Have you tried Last Known Good Configuration?
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us
Do you have data files you need to recover? You need to do this first.
What is the specific Dell Latitude Model? Do you have access to a second
computer? What is the computer make and model?
Does the Dell Latitude laptop belong to you or your employer?
Background information on Stop Error message:
http://msdn2.microsoft.com/en-us/library/ms795746.aspx
0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not
catch. There are numerous individual causes for this problem, including
hardware incompatibility, a faulty device driver or system service, or
some software issues. Check Event Viewer (EventVwr.msc) for additional
information.
Source: http://aumha.org/a/stop.htm
How to Troubleshoot a Stop 0x0000007E Error in Windows XP
http://support.microsoft.com/kb/330182/en-us
You should note the comments in KB330182 with regard to Volsnap.sys.
VolSnap.sys file information
The process Volume Shadow Copy Driver belongs to the software Microsoft®
Windows® Operating System by Microsoft Corporation (www.microsoft.com).
Description: VolSnap.sys is located in the folder
C:\Windows\System32\drivers. Known file sizes on Windows XP are 52352
bytes (92% of all occurrence), 49152 bytes.
The driver can be started or stopped from Services in the Control Panel
or by other programs. File VolSnap.sys is a Windows system file. The
program is not visible. The service has no detailed description. File
VolSnap.sys is a Microsoft signed file. VolSnap.sys seems to be a
compressed file.
Source: http://www.file.net/process/volsnap.sys.html
The Service name is Volume Shadow Copy.
This link may contain a method to enable you to replace VolSnap.sys
http://www.errorforum.com/microsoft...3-blue-screen-volsnap-sys-during-boot-up.html
Also please note that you may be able to replace VolSnap.sys with a
backup copy to be found at this location
C:\WINDOWS\ServicePackFiles\i386. This could be possible if you have a
second computer available.
Your difficulties could have been caused by a malware infestation so you
will need to be prepared to deal with this eventuality as soon as you
gain access to the hard drive.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Disconnect all hardware peripherals except keyboard, mouse and monitor.
Have you tried Last Known Good Configuration?
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us
Do you have data files you need to recover? You need to do this first.
What is the specific Dell Latitude Model? Do you have access to a second
computer? What is the computer make and model?
Does the Dell Latitude laptop belong to you or your employer?
Background information on Stop Error message:
http://msdn2.microsoft.com/en-us/library/ms795746.aspx
0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not
catch. There are numerous individual causes for this problem, including
hardware incompatibility, a faulty device driver or system service, or
some software issues. Check Event Viewer (EventVwr.msc) for additional
information.
Source: http://aumha.org/a/stop.htm
How to Troubleshoot a Stop 0x0000007E Error in Windows XP
http://support.microsoft.com/kb/330182/en-us
You should note the comments in KB330182 with regard to Volsnap.sys.
VolSnap.sys file information
The process Volume Shadow Copy Driver belongs to the software Microsoft®
Windows® Operating System by Microsoft Corporation (www.microsoft.com).
Description: VolSnap.sys is located in the folder
C:\Windows\System32\drivers. Known file sizes on Windows XP are 52352
bytes (92% of all occurrence), 49152 bytes.
The driver can be started or stopped from Services in the Control Panel
or by other programs. File VolSnap.sys is a Windows system file. The
program is not visible. The service has no detailed description. File
VolSnap.sys is a Microsoft signed file. VolSnap.sys seems to be a
compressed file.
Source: http://www.file.net/process/volsnap.sys.html
The Service name is Volume Shadow Copy.
This link may contain a method to enable you to replace VolSnap.sys
http://www.errorforum.com/microsoft...3-blue-screen-volsnap-sys-during-boot-up.html
Also please note that you may be able to replace VolSnap.sys with a
backup copy to be found at this location
C:\WINDOWS\ServicePackFiles\i386. This could be possible if you have a
second computer available.
Your difficulties could have been caused by a malware infestation so you
will need to be prepared to deal with this eventuality as soon as you
gain access to the hard drive.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~