RAS Problems on Upgrade from 2000 SP4 to XP Pro

[Julian]

Hi

I have just upgraded from 2000 SP4 to XP Professional but
I have lost the options to create dial-up networking or
the PPPoE connections - the system event log contains the
errors:

Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20071
....
Description:
The Point to Point Protocol module C:\WINNT\System32
\rastls.dll returned an error while initializing. The
request is not supported.

followed by:

Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20151
....
Description:
The Control Protocol EAP in the Point to Point Protocol
module C:\WINNT\System32\rasppp.dll returned an error
while initializing. The request is not supported.

followed by:

Event Type: Error
Event Source: Rasman
Event Category: None
Event ID: 20063
....
Description:
Remote Access Connection Manager failed to start because
the Point to Point Protocol failed to initialize. The
request is not supported.

followed by:

Event Type: Error
Event Source: Rasman
Event Category: None
Event ID: 20035
....
Description:
Remote Access Connection Manager failed to start because
it could not create buffers. Restart the computer. Access
is denied.

has anyone experienced similar problems and managed to
resolve them?

tia

Julian

 

[Robert L [MS-MVP]]

quoted form http://www.ChicagoTech.net
Connect using a dial-up modem or VPN option in the New Connection Wizard is
unavailable (gray out)
SYMPTOMS:
1) After installed SP1 for XP and then use the System Restore feature to
restore Windows to a state before the installation of the service pack.
2) After upgraded your computer to XP Pro from Win98, ME and XP Home. You
may experience the following symptoms: a) The Connect using a dial-up modem
or VPN option in the New Connection Wizard is unavailable (gray out). b) The
Network Connections folder is empty. c) ICS and ICF services do not start
because of a dependency failure. d) In the Event Viewer, you may get Event
ID: 7023, Event ID: 20035 or error 5 with Access is denied, Remote Access
Connection Manager failed to start because it could not create buffers or
Could not start the Remote Access Connection Manager service on Local
Computer.
Resolution: 1) To resolve this problem, reinstall SP1 for Windows XP. 2)
Delete the NextID value
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony\Cards\
NextID, and then restart the computer. 3) Delete the Telephony key
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony.
--
For more and other information, go to http://www.ChicagoTech.net

Don't send e-mail or reply to me except you need consulting services.
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Robert Lin, MS-MVP, MCSE & CNE
Windows & Network Support, Tips and FAQs on http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.