Question: removing cached Display Names

[DW]

Hi, all...

Our Outlook clients (2003, SP1) recently changed Exchange servers, and
Exchange organizations.

Prior to the move, users would key in the last name of a target mailbox
in the To: field of a new message, and the correct Dispoay Name would
appear (assuming they had sent to that user in the past).

Now that we're pointing to the new server, keying in the same last name
brings up the same Display Name, but there's no longer a corresponding
name in the GAL - so the delivery fails.

Users can manually select the To: button, bring up the GAL, and select
their target mailbox and the cached entry will be 'corrected', but it
would be nice to be able to clear these cached display names so that
the old bogus entries are no longer popping up.

Any ideas?

Thanks!

DW.

 

[Sue Mosher [MVP-Outlook]]

Delete each user's .nk2 file in their profile folders. See http://www.slipstick.com/config/backup.htm for file locations.

 

[DW]

Yup, that did it. Thanks!!