Project 2000 Help Error after MS04-004

[Guest]

Project 2000 Help Error after MS04-004


Hi guys I'm hoping someone can shed some light on this one for me as I’m out
of ideas.

After installing MS04-004 (or MS04-025 which replaces MS04-004) parts of the
MS Project 2000 help stop working. The first of 2 items a user has brought to
out attention is none of the menu items on the main help page work except for
“Office Assistanceâ€. You can click on any one of these to your hearts
content and nothing happens.

[Screen shot]
http://www.istnet.net.au/~ideboer/wp_ss/project1.jpg

The second one is when trying to run the lesson for the topic “Lesson: How
do you set up a project?â€, Project spits out the following error.

-------------
Internet Explorer Script Error

An error has occurred in the script on this page.

Line: 34
Char: 36
Error: Object doesn’t support this property or method
Code: 0
URL: mkMSITStore:C:\Program%20Files\Microsoft%20Office\Office\1033
\pjmain9.chm::/htm/pj_TutSec2Les1_lrg.htm

Do you want to continue running scripts on this page?

[ Yes ] [ No ]

[Screen shots]
http://www.istnet.net.au/~ideboer/wp_ss/project2.jpg
http://www.istnet.net.au/~ideboer/wp_ss/project3.jpg

The version information is as follows.
Windows 2000 5.00.2195 SP3
Project 2000 9.0.2000.0224

So any ideas would be most appreciated.

 

[Torgeir Bakken \(MVP\)]

Hi guys I'm hoping someone can shed some light on this one for me as I’m out
of ideas.

After installing MS04-004 (or MS04-025 which replaces MS04-004) parts of the
MS Project 2000 help stop working. The first of 2 items a user has brought to
out attention is none of the menu items on the main help page work except for
“Office Assistanceâ€. You can click on any one of these to your hearts
content and nothing happens.
[snip]

The version information is as follows.
Windows 2000 5.00.2195 SP3
Project 2000 9.0.2000.0224

So any ideas would be most appreciated.

Hi

Install this hotfix and see if it helps:

http://support.microsoft.com/?kbid=811630

 

[Pete Lees]

Akil,

After installing MS04-004 (or MS04-025 which replaces MS04-004) parts
of the MS Project 2000 help stop working. The first of 2 items a user
has brought to out attention is none of the menu items on the main help
page work except for “Office Assistance†...

The second one is when trying to run the lesson for the topic “Lesson: How
do you set up a project?â€ÂÂ, Project spits out the following error.

Internet Explorer Script Error
An error has occurred in the script on this page.

Here are a few things to try:

1) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

2) Install up-to-date versions of the HTML Help viewer components by
applying Critical Update 811630
(http://support.microsoft.com/?kbid=811630) or Service Pack 4 for
Windows 2000.

3) Delete or rename the file hh.dat, which you should find in this
hidden subdirectory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, search history, etc.), and can
cause the files to misbehave if it has somehow been corrupted. Windows
will create a new version of hh.dat when you next open any .chm file.

4) Empty your Temporary Internet Files directory. A full TIF directory
can cause HTML Help files to misbehave.

5) Try unregistering and then re-registering the HTML Help ActiveX
control (hhctrl.ocx). To do this, open a Command Prompt window and
then enter the following two commands:

regsvr32 /u %windir%\system32\hhctrl.ocx
regsvr32 %windir%\system32\hhctrl.ocx

 

[Guest]

Thanks for the info guys. SP4 did the trick, I don't know why I didn't try
that myself.

Thanks once again,
Ian